Jenkins Ford Lincoln of Crystal River - Service Center

Absolutely horrible communication and service. Multiple visits to get sane issue resolved. Mechanic didn’t care to listen to our concerns. visits to get sane issue resolved. Mechanic didn’t care to listen to our concerns. More

First if you need service you can’t get in. Make and appointment. We can get you in in 2 months hows that. Then you will have to wait 2 hours for your oil change. The extra service you pay for when you appointment. We can get you in in 2 months hows that. Then you will have to wait 2 hours for your oil change. The extra service you pay for when you purchase your car for pick up and delivery is a joke that was the service I wanted do to having one vehicle this appointment has to be scheduled 2 months in advance. We were going to order our new maverick there they wanted $1000.00 down. Well we went to Nick Nichols Ford. Placed our order nothing down. I just bought my Cadillac from Crystal River Ford that was the biggest mistake I ever made. The sales staff is really friendly and on top of things. Service needs much improvement. Also I ordered new tires I got 2 put on they had to order the other 2 that was 3 weeks ago I called last Monday about them they were supposed to call me back I still haven’t heard from them I will go somewhere else to get my other 2 tires. More

I experienced dishonest communication resulting in unexpected fees charged to me, basically a bate and switch in terms offered by the service department. Was also told to me that service hourly rates unexpected fees charged to me, basically a bate and switch in terms offered by the service department. Was also told to me that service hourly rates are $145 which was projected as part of the slime presented to me. I can handle honest behavior but none was offered in your service department. I do not plan any future visits to your facility, stuck me once never again. More

vehicle was dropped off 1 week before "I" called to see progress .. once I left message .. than received call back ( check your call log) vehicle has been back twice now for same issues .. neither tim progress .. once I left message .. than received call back ( check your call log) vehicle has been back twice now for same issues .. neither time has resolved vibration and clunk noise only item addressed this visit -was scheduled oil change Sale group is great! More