It's actually getting kind of boring doing these reviews. I say this tongue in cheek because I am truly blessed to have the only Ford dealer within 20 miles of my home AND the best one in the state to boot. My son and I have bought 4 cars at Jenkins within 6 years, spent almost $50,000 and we haven't regretted a penny of it. Service is always great and timely and I can't think of a single instance where I have had to come back a second time for the same thing except for a battery but that defect wasn't Jenkins' fault so that one doesn't count.
As for the bottom question, your experience, therefor review, maybe different from mine. This is why I don't believe movie critics or online reviews. When I come across something good, I stick with it. If you ask my opinion, I'll tell you. This is why I have only dealt with Jenkins over the last 8 years. The first time was on a whim, (they're next door to a Toyota dealer). Everything after that has been deliberate.