Jenkins Kia of Crystal River

We were only comparison looking at the Sorento and said we weren't buying that day and Mr. Probst was very helpful. After 2 demo rides he worked up prices and was not pushy at all. We said we would think we weren't buying that day and Mr. Probst was very helpful. After 2 demo rides he worked up prices and was not pushy at all. We said we would think about it and both he and the sales manager said o.k. and we left. We wouldn't contract anything without sleeping and praying about it. We went back after a day and they were still not pushy. We now have a new Sorento and everything was shown to us about the vehicle. Dealing with the dealer and the sales staff was really quite pleasant. Thirty years ago I worked for a Dodge dealer but left because of the pressure tactics. Citrus Kia was a nice experience. More

Dealer and staff have been very friendly, and informative with no pressure on myself or my wife. Just went to a quartely get together where the dealer puts on a buffett, and a tour / demo of the service area with no pressure on myself or my wife. Just went to a quartely get together where the dealer puts on a buffett, and a tour / demo of the service area. Great Experience... More

Citrus Kia is like a second home to my wife and me. We have had a most wonderful experience dealing with them as getting our 2011 Sorento serviced there. To begin with , Paul Arduser, the service manager have had a most wonderful experience dealing with them as getting our 2011 Sorento serviced there. To begin with , Paul Arduser, the service manager is a most gracious and knowledgeable person. He makes sure all is right with our Sorento and that all of our questions are answered, according to our ability to understand tyhe fine points of the vehicles mechanical operation. In addition to paul, Al probst, our saleperson, took great pains to insure that the car we purchased is exactly the one we wanted. The owner, Steve Hiteman, has also given us much of his time. I could not have asked for more thoughtful people to deal with. That is why I said Citur Kis is like a second home, a family, to us. When I place our car in their hands, particulary in Paul's hands, I feel safe knowing that my wife and I are riding in a car thjat has been carefully taken care of. Thank you Citrus Kia. Richard and Mary Koch More

Comment: From the time I first inquired about buying options online, I was contacted by John Keegan, of Citrus Kia, within 24 hours. He followed up with me through email and phone repeatedly, but did no options online, I was contacted by John Keegan, of Citrus Kia, within 24 hours. He followed up with me through email and phone repeatedly, but did not badger me like other( toyota ) dealers did. When I came in to meet with him, I was greeted as soon as I entered the dealership. John was friendly, down-to-earth, honest, and funny. He got straight to business and told me what deal he could offer me - which was lower than I was expecting to pay. After going over some minor details with the owner of citrus kia the price was set. He shared in my excitement when I found out I got the car. John was very patient with me, as I had a million questions. This was my first Kia after owning three toyotas. They simply helped me to understand the whole process. Citrus Kia has bar-none the best customer service, and I think it's safe to say I'll be a Kia customer for life. This dealership in particular is professional, friendly, and accommodating. The entire process was smooth from the first time I spoke to John on the phone, to the day I picked up the car (which was in immaculate condition). THANK YOU CITRUS KIA. More

This is our 5th Kia, This is the third from this dealer. The relationship we have developed with them is like family. We have had multiple dealings with this particular dealership in all different areas. Ea The relationship we have developed with them is like family. We have had multiple dealings with this particular dealership in all different areas. Each time they have listened to what we have to say and paid great attention to detail. From Carrie doing everything she can to get us scheduled in for servicing a.s.a.p, to Al and his extra effort to make sure we knew our options and how to help us get what we wanted. They are a great team. Paul spent time explaining and assisting us when we needed extra attention and Chris made sure we came away satisfied. Thanks to all at this dealership, we will stay in the Kia family for sure. More

Started out in the service department, which was super fast and efficient, and wound up buying a great Kia Sportage from a super salesman, Al. He took time to explain everything and even programmed the e fast and efficient, and wound up buying a great Kia Sportage from a super salesman, Al. He took time to explain everything and even programmed the equipment for me. Would highly recommend this dealership. More

My wife and I first visited Citrus KIA 1/7/12.We were in the process of looking at the different SUV's we would consider.A neighbor had purchased a KIA Sorento and she was very pleased with hers so we wante the process of looking at the different SUV's we would consider.A neighbor had purchased a KIA Sorento and she was very pleased with hers so we wanted to look at the KIA.(I guess we had looked at 5 other makes previously). We were greeted by Al Propst who was very cordial and asked us approximately what we had in mind.He then invited us to drive the Sorento which we did.During the drive he proceded to describe the features and benefits of the KIA.I Realized immediately that he had an excellent in-depth knowledge of his product(much more so than any salesman we had previously worked with.)Being a retired sales manager myself,this was impressive.His presentation of cost and the value of my trade-in was without pressure.Since he did not have the exact color and features we needed he indicated he could have the exact car on the lot in short order with no obligation to buy if we were not completely satisfied with it.He got the car in,we loved it and bought it. Al's salesmanship was the main reason we bought however we were also very impressed with the clean professional look of the dealership and the friendly atmosphere throughout the store. We would not hesitate to recommend the car or the dealership to anyone. More

Great staff--both sales and service. Can't beat the rebates and the customer apprecciation night was outstanding!!! I will buy another Sedona from them in a heart beat. R Hunter rebates and the customer apprecciation night was outstanding!!! I will buy another Sedona from them in a heart beat. R Hunter More

We took our Kia in because the Battery was dead. Mark said they would check out the Battery and Electrical system. He was going to call me and let me know what the pro- blem was. He called and said it w said they would check out the Battery and Electrical system. He was going to call me and let me know what the pro- blem was. He called and said it was my Battery that was bad,and it would cost $148. dollars for a new one. I told Mark that I would pickup our car and buy a new Battery myself. He said that there would be a $48. dollar charge, which I said was fine.When I went to install a new Battery I purchased, I found that the screws that hold down the shroud over the battery had been barely started and not tighten. The cable to the Positive Post was left loose, so if they did'nt remove the battery cables it is possible that my old battery was good. It just had'nt been charging. Signed "Never Again" More

This dealer is the typical greedy establishment that values pennies over customer service and sales. My older Kia was giving us some trouble when we decided to take it in for service. We were conside values pennies over customer service and sales. My older Kia was giving us some trouble when we decided to take it in for service. We were considering even buying a new one rather than pour more money into the older one if it turned out too far gone. The service dept, service manager in particular had handle the service transaction. We DROVE the truck in for service. The next day we were called that the truck need very expensive/major repairs. When we arrived the next day to see what was going on, we found out the service manager had driven our truck and during that drive the fan, fan clutch, and brand new radiator exploded from the fan falling apart. Kia has a recall on those plastic fans, but neither the dealer nor the regional office were willing to honor that recall. The dealer now wanted over 600 dollars to repair the trucks fan and associated parts before they would even diagnosis the real problem we drove it in for. We spoke with the Owner Steve Hintman who was as useless as the rest of his employees only concerned about the extra 600 bucks they now could make off of us. We then had to have our truck towed home inoperable and worst off than we had driven it there under its own power. Then the owner had the nerve to ask if we were interested in buying one of his new Kia's. After that experience I wouldn't throw water on them if they were burning. But these days this is exactly the way America businesses operate, but that doesn't mean we need to put up with it! More