Jenkins Kia of Crystal River - Service Center

DISAPPOINTED IN YOU 11/23/15 I BROUGHT MY CAR TO YOU FOR A ROUTINE 3000 MILE OIL CHANGE BECAUSE I WAS GOING ON A TRIP TO KEY WEST WHEN AMANDA CAME OUT AND TOLD ME THAT MY 11/23/15 I BROUGHT MY CAR TO YOU FOR A ROUTINE 3000 MILE OIL CHANGE BECAUSE I WAS GOING ON A TRIP TO KEY WEST WHEN AMANDA CAME OUT AND TOLD ME THAT MY OIL PAN GASKET WAS LEAKING OIL SO I WENT TO LOOK AT AT LEAK WITH HER THE MECHANIC POINTED A FLASH LIGHT AT THE OIL PAN AND WHAT LOOKED LIKE AVERY SMALL AREA OF OIL HAZE ONE INCH LONG COULD HAVE PICKED UP ON THE ROAD I TOLD HIM THAT'S NOT A LEAK AND HE DID NOT AGREE SO I TOLD THEM TO FINISH THE OIL CHANGE AND LET ME GET OUT OF THERE. I PARKED MY CAR IN MY DRIVE WAY FOR 6 HRS. AND NO LEAK I DROVE TO KEY WEST 482 MILES CHECKED THE OIL NO LEAK I JUST HAD MY OIL CHANGED AT ANOTHER DEALER AND ASKED THEM TO CHECK IF THE GASKET WAS LEAKING NO LEAKS.I AM VERY DISAPPOINTED IN CITRUS KIA I RELY ON YOU FOR YOUR HONESTY AND THOUGHT I COULD TRUST YOU MY TRIP WAS VERY STRESSFUL WORRYING IF I HAD A LEAK. YOU LOST A LOYAL CUSTOMER IT'S A SHAME YOU WERE NOT LOYAL TO ME. GREG RACIOPPO INVOICE # HYCS63461 More

replacing a tire I was driving home from Inverness, when someone threw a brown glass bottle out their window and as a result, my rear driver's tire was blown out. I h I was driving home from Inverness, when someone threw a brown glass bottle out their window and as a result, my rear driver's tire was blown out. I had the tire place in Inverness put my spare on, and they tried to pressure me to buy a tire from them. I declined, as they didn't have Kumho tires, and I did not want a different brand tire. I was charged $35 to put my own spare on, so I was not happy. Upon leaving, I called Mr Bushnell at Citrus Kia, he told me he would order my tire and have it the next afternoon. He talked to me for atleast 5 minutes addressing my concerns regarding driving on the temp tire, and agreed with me that because my vehicle is basically brand new, it is a good idea to put the same brand. (He is aware of my OCD, and there was NO pressure for me to buy a tire at the dealership). I am a citrus kia consumer for the rest of my life. They do treat you like family, not just sell you something and forget you. Couldn't find a better dealership if you tried. would give 10 stars if possible! (And I am a very picky customer) More

VERY UPSET This is not the first time I have had problems at Citrus Kia with service. I gave it a shot hoping things were different but again upset. Brought my This is not the first time I have had problems at Citrus Kia with service. I gave it a shot hoping things were different but again upset. Brought my car in for an oil change as I do every 3-4th miles.. Wanted Kia to check it all as I am close to 100thousand. I had hoped as it is close but I have lost all confidence in the service department. The paper that we get that shows how they check all the fluids recommends service..etc...etc..on 1/23/16 11am appt. I was told what needed to be done and chked the paper on the fluids as I had known my coolant was low and the windshield washer fluid was not pumping thru ..Wow all marked good..went down the road no windshield washer fluid..pulled over checked coolant wow still on low..Angry called told David he had me come back in..the service tech did not do his job..he tried to tell me low was okay and no excuse for the wind shield wipers Now my question is did he change the oil.. What did he check..other than the boxes..I told David I wanted to speak to Paul which I have never heard a word from....I told David I should not have to pay for my visit I am leaving there not knowing what was done or what truly needed to be done. I love my Kia Oh David reached into his pocket and gave me a cash refund....Did He share that with you Paul and as a CERTIFIED MANAGER why have you not gotten back with me Michelle (813)817-0708 More

30,000 Mile Service was a Breeze! Paul Duvall is the epitome of customer service. He gave me a service quote and took the time to actually listen to what areas of service I wanted to h Paul Duvall is the epitome of customer service. He gave me a service quote and took the time to actually listen to what areas of service I wanted to have them check on the car. Paul is aware of the customer’s waiting time, in what I would consider a busy service department. Kudos to Paul and the rest of the service team. I will certainly return to Citrus Kia. More

Fantastic Your Employees are the best around. Always willing to serve and very knowledgeable, polite, and just very nice people. This is hard to find in a dea Your Employees are the best around. Always willing to serve and very knowledgeable, polite, and just very nice people. This is hard to find in a dealership. We would not go to any other dealership. Mike Boswell is an excellent salesperson as is Pat Visconte in finance. We are repeat buyers. Should the occasion arise for another vehicle we will be back to see Mike. We came in for service for our Optima and walked out with a new Soul. Now that is a salesman. We are very , very satisfied, happy customers. Stephen & Robin Grega More

Replacement of Navigation System Paul Arduser, Paul Duval and Mike in service were all very helpful in keeping me informed of the status of my repair. They are all very knowledgeable Paul Arduser, Paul Duval and Mike in service were all very helpful in keeping me informed of the status of my repair. They are all very knowledgeable and were able to show me many features I had not understood. Thank you for having such great employees. More

top service this dealer has a great service department, everyone there is very friendly and very courteous, when I buy another KIA it will at this dealer because this dealer has a great service department, everyone there is very friendly and very courteous, when I buy another KIA it will at this dealer because of their excellent customer service. More

Anything but routine oil change Went for our scheduled oil change for our 2015 Kia Sportage. As always, Mr Bushnell took care of us as soon as we got there. He had our oil changed, Went for our scheduled oil change for our 2015 Kia Sportage. As always, Mr Bushnell took care of us as soon as we got there. He had our oil changed, and the vehicle washed and vacuumed quick as lightening. Always get top notch service from everyone at Citrus Kia! We will never go anywhere else other than citrus kia for our service or vehicle needs. This is no ordinary dealership. Thank you for treating us like family each visit More

Always a pleasure! Amanda scheduled the application of paint protection on my new Sorento and the car was delivered in the time promised. This is my second Sorento that Amanda scheduled the application of paint protection on my new Sorento and the car was delivered in the time promised. This is my second Sorento that Amanda has taken care of in the service department. More

Praises to the service team and Amanda My Sorento was called in for a recall. Service was done in a timely manner. Amanda kindly took care of other issues that I had, and I was out of the My Sorento was called in for a recall. Service was done in a timely manner. Amanda kindly took care of other issues that I had, and I was out of there within 2 hours. Wonderful service. More