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Jenkins Kia of Crystal River - Service Center

Crystal River, FL

4.7
1,889 Reviews

1,889 Reviews of Jenkins Kia of Crystal River - Service Center

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June 13, 2023

Drove 35 miles to Jenkins Kia for the upgrade which prevents easy theft. Service Department came up with an additional $1000 in recommendations, but dealerships always do that. Two hours later, the wif More

by budbackeast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Bushnell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

budbackeast responded

Drove 35 miles to Jenkins Kia for the upgrade which prevents easy theft. Service Department came up with an additional $1000 in recommendations, but dealerships always do that. Two hours later, the wife and I drove home, but on the way, the car was making some weird thumping sounds. Got home, looked under the car only to find a plastic wind fairing handing down to the street. Wife called (twice) and spoke with the service manager who told her that nobody there went under the car. Just another Kia Koincidence (TM). Been a few of those over the years. Will never buy another KIA and will never go to Jenkins Kia again for service. Kia is dead to me.

Jun 14, 2023 -

Jenkins Kia of Crystal River responded

We truly appreciate your honest feedback and apologize for the negative experience you have had. We would love the opportunity to regain your trust. Please contact me at 352-564-8668 ext. 5252. Thank You Kindly, Jaimie Cummings Customer Relations Manager

June 13, 2023

Super quick, very friendly, and quickly got things done that needed to be. They had coloring books for my kid to enjoy while waiting. More

by tifflu1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Barry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Jenkins Kia of Crystal River responded

Thank you for your valued feedback. We appreciate your taking the time to review your experience!

June 12, 2023

Best experience! !! Very impressed and very grateful!! I would recommend him to anyone without any reservation!! More

by DUNNMICHAEL73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Jenkins Kia of Crystal River responded

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

June 11, 2023

This was my first visit. Wasn’t sure what to do when I pulled up at service dept overhead door. A sign explaining proper procedure would have been very useful. More

by KERMITSLATER
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Michael Gill…..5 star rating
Jun 12, 2023 -

Jenkins Kia of Crystal River responded

Thank you for your five-star review! We appreciate your support!

June 10, 2023

I was greeted in a cordial manner when I arrived. I had a few issues with My 2022 Telluride. The service staff completed the work in a timely manner and I was on my way within an hour or so. More

by BOOMERSOONER60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Barry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Bourdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Jenkins Kia of Crystal River responded

Thank you for your five-star review! We appreciate your support!

June 08, 2023

Wonderful service very pleasant waiting room ,clean plenty of coffee, donuts, reading material, computer station, and tv's, and comfortable seating. They did the anti theft software and decal fast, als More

by Bemuhen2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Jenkins Kia of Crystal River responded

Thank you for allowing us to maintain your vehicle. We appreciate your high marks for our Service Department! I do apologize for your missing cargo tray. I would like the opportunity to discuss the situation in further detail. Please contact Jaimie Cummings, Customer Relations Manager, at 352-564-8668 ext. 5252.

June 08, 2023

Service personnel are very friendly. Shop prices are why I would not recommend the shop. More

by BBUFFKIN08
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Gillespie
Jun 09, 2023 -

Jenkins Kia of Crystal River responded

Customer satisfaction is very important to us. To discuss your experience in more detail, please contact me at 352-564-8668 ext. 5252. Thank You, Jaimie Cummings Customer Relations Manager

June 08, 2023

Dave was great and my salesman Timmy Torres helped with updating my navigation system thaks to all involed More

by Timmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timmy Torres
Jun 08, 2023 -

Jenkins Kia of Crystal River responded

Thank you so much for the great review! We truly appreciate your business and we are glad that Dave and Timmy provided you with excellent service!

June 08, 2023

Have spoken to them several times regarding the incorrect name on my account. Promised it would be fixed and I am still receiving correspondence in my dead wife's name. More

by KRITTER210
Recommend Dealer
No
Employees Worked With
Michelle Powell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Jenkins Kia of Crystal River responded

I truly apologize for this experience. I would like the opportunity to resolve your concerns. Please contact Jaimie Cummings, Customer Relations Manager, at 52-564-8668 ext. 5252.

June 07, 2023

The service was great and the service advisors were very friendly. Very pleased with everything More

by CJOHNSON587
Recommend Dealer
Yes
Employees Worked With
Devon was my advisor 5 stars
Jun 08, 2023 -

Jenkins Kia of Crystal River responded

Thank you for your five-star review! We appreciate your support!

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