Jerry Seiner South Jordan Buick GMC
South Jordan, UT
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This place doesn’t deserve even one star. Their service department is so dishonest. A couple years ago I noticed the wear on my tires were uneven, so a friend told me to chalk my tires to Their service department is so dishonest. A couple years ago I noticed the wear on my tires were uneven, so a friend told me to chalk my tires to see if they were rotating them during oil service. Man was I mad to see the chalk marks in the same place. They hadn’t rotated them and thought they’d scam me. Then a few months later it happened again. My 2017 Encore also has had to have 3 batteries within 5 years. That’s not normal. But my recent issues take the cake. 3 weeks ago I had an oil change for a trip to Vegas. I wanted my tires and brakes inspected to make sure we’d be safe. At the end I spoke with serviceman and he told me the tires and brakes were fine. I was glad to hear that and told him I’d be traveling. I asked for a printout of my vehicle history so I could see what’s been done and figure out when I’d need new brakes and tires, etc. I was told “I’d have a while before needing those items fixed.” I was given a piece of paper showing I needed to check for an oil leak and fix a torn boot. There was nothing else on the list. I was shocked when a mechanic at a gas station 5 hours away saw my tires and told me that the safety indicators were bad on all four tires. 😡 I was shocked. I explained I’d just been at the dealership and they told me tires were fine. He then explained they had lied or not inspected the tires. He also warned me that my tires were pretty dangerous. How the xxxx does any mechanic at Buick feel okay about not telling a customer that’s just told you “they’re going on a trip and want to make sure everything is okay” decide not to inspect tires? How did they miss something easy to see if you know what to look for? This morning I went to two tire stores and a mechanic friend and all of them told me that Buick had been dishonest and there’s no way they inspected my tires. They also believe on my last visit the tire wear was showing as “needing to be replaced”. I went looking through my car history and found a discrepancy in two other oil change dates, 5 months apart. On one they report 5/32 and months later it showed 6/32. That’s impossible because treads don’t go up with use. It’s clear they don’t inspect tires well. I called today to talk with service manager who’s not bothered to call me back. Buick has issues with integrity. I spoke with GM today to file an ethics complaint and even they were concerned with my tire issues. At this point I’ll have to make this a legal issue for fraudulent inspections on cars. My tire warranty is 60K. The last visit all I was told that needed attention was CV joints and an oil leak. I did both those repairs and chose to replace my brakes too. I take care of my car and keep it in great shape. (I used a different place for repairs because the prices they gave me were high.) Sadly, Buick sucks. They make crappy cars more and more. They put drivers in dangerous situations because they skip inspections. Don’t buy Buick unless you want problems and terrible service. More
Last week my wife and Went to the dealer looking for a pickup truck and had the chance to talked to the salesperson Rudy Garcia and we were very happy the way he answers our questions. many time the sale pickup truck and had the chance to talked to the salesperson Rudy Garcia and we were very happy the way he answers our questions. many time the salesperson goes unnoticed. thanks More
Josh and the GMC service team are a,along to work with. If there are issues Josh is up front and honest with me about the time and cost required to resolve. The issue. It is always shorter and often cheape If there are issues Josh is up front and honest with me about the time and cost required to resolve. The issue. It is always shorter and often cheaper than other independent shops. I’m so glad that Seiner’s GMC gets that the best way to keep people coming to your lot is to take care of their customers. I have to drive a little further but it is so worth the peace of mind that my truck is properly maintained and dependable. More
Avoid this dealer. I purchased a used 2017 GMC Seirra 1500 that had a 172 point inspection by ther technicians. They said everything checked out. The day after purchas I purchased a used 2017 GMC Seirra 1500 that had a 172 point inspection by ther technicians. They said everything checked out. The day after purchasing the vehicle I noticed a hard shift from 1st to 2nd and a shudder in the Transmission as well as a loud front differential in 4WD. I took the truck into a GMC service center said that the shudder was a known issue with GM 8 speed transmissions and they had a fix for it but it could cost up to $2000 turns out my front differential is also bad and the repairs cost $4000. Managers and my Sales associate from Seiner where no help and would not return my calls. I would expect this kind of treatment at a small shady dealership not a GM Certified Dealer. More
Poor service and communication. My car TWS was not reset upon pick up and I had to ask for them to fix when I brought my car back for the follow work. The service team recommended t My car TWS was not reset upon pick up and I had to ask for them to fix when I brought my car back for the follow work. The service team recommended to replace all four TWS gages when only one was out. I felt like they were just trying to find opportunities to charge me. More
Best service experience ever! J.D. Heno is by far the best Service advisor I ever had the pleasure to work with. He went way above and beyond to help work through the issue I ha J.D. Heno is by far the best Service advisor I ever had the pleasure to work with. He went way above and beyond to help work through the issue I have having. I highly recommend J.D to any others who is looking for someone that cares and give great follow-up afterwards. More
JD the service technician was very helpful and professional. He represents the dealership well. I had service on my 2008 GMC truck. Nice place to do business with. professional. He represents the dealership well. I had service on my 2008 GMC truck. Nice place to do business with. More