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Jerry's Chevrolet Cadillac Buick GMC

Weatherford, TX

4.2
1,123 Reviews

3118 Fort Worth Hwy

Weatherford, TX

76087

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1,123 Reviews of Jerry's Chevrolet Cadillac Buick GMC

July 01, 2010

This really was a truck buying experience different than the typical. Everyone was very friendly and really worked to make the deal happen. They were very nice to us and our 6 year old son when we came for More

by Ribasham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, sales +Gwen, finance
May 23, 2010

Went to Frank Kent first and they only offered me 18,000 for my SRX with 11,000 miles on it and wouldn't budge on a new SRX. We then tried Jerry's and they paid off my lease and came down on a new SRX maki More

by slpgirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Brown and Paul Lewis
May 19, 2010

My husband and I drove from Abilene to Weatherford to look for me a new cadillac. From the time we got there until the time we left was a GREAT experience. All of the people there are very nice and exp More

by dphunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul (manager) Tammy Armour - Sales
May 14, 2010

I had bought a vehicle two months ago but did not like it. (It was not so much the vehicle, it just wasn't my style.) I went back to Jerry's and Rick Mitchell was extremely helpful and found another veh More

by Joyce Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Mitchell
May 11, 2010

Always outstanding service and I never feel it's about the money in fact they have done warranty work for me that I wasn't aware of and prices always reasonable and competitive. I send all my friends and More

by ckelly2699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Williams, Lanny Loesch
May 08, 2010

Very satisfied customer. Patrick and David were both very knowlegable and friendly. The F & I office was also good. I told them what I wanted and what I didn't want and was not pressured to buy something I More

by mike mccollum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Knieper David Antwiler
May 06, 2010

Teddy G. and Lanny and Qwene were so very helpful and went far and beyond. They were so very kind and showed proffesionalism. We would definetly refer them to others and will remain their customers. BIG More

by lelaelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Gomez
May 05, 2010

Kyle Kiser at Jerry's Weatherford, Texas 817.596.8088 is the best service tech you will ever deal with bar none! Friendly and professional. Kyle is all about making sure you the customer get exactly what More

by texastea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KYLE KISER
May 05, 2010

I have bought 2 vehicles from Jerry's in the past and have had excellent experiences both times. This time was completely different! I purchased two Nissan's from Jerry's and was ready to trade in one More

by dval123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Lewis, Zach Moore
May 12, 2010 -

Jerry's Chevrolet Cadillac Buick GMC responded

Mr. Valentine, My name is Marc McGurren and I am the Internet Director here at Jerry's in Weatherford. I am actually Jerry's son-in-law as well and want to say thank you for bringing this to our attention. I first want to apologize on behalf of our family and all of our employee's at the dealership. We pride ourselves on taking care of our customers and in this instance - we failed miserably in taking care of you. We participate in the DealerRater.com Certified Dealer Program because we strive to to exceed customer's expectations. Through this program we have the opportunity to work with you to resolve any issues with your experience at Jerry's. I can assure you that we are looking into this and will be taking swift and immediate action to correct this from every happening again. We take every customer's comments very seriously and know we have to continue to take care of our customer's to be a vibrant dealership in the North Texas area. Customer service is Jerry's #1 priority and I have let him know about your comments and he is personally looking into this himself as well. Do you have a phone number where we could speak about this? If not, no worries - just wanted to reach our beyond an email to you to apologize. All that to say - we appreciate your feedback and will be making a change at the Cadillac store to make sure this won't happen again. Is there anything that we can do to "make this right" in your eyes. I know that you have already purchased a new vehicle - but I would be honored if we could somehow someway earn your trust back. I thank you again for your time and please let me know if there is anything we can do and if I could take a few minutes of your time to chat further about this. Sincerely, Marc McGurren Internet Director - Jerry's Cadillac marc@jerrysweatherford.com 817-528-0392

May 04, 2010

Found the car online, made a call & Kevin Hull made us a deal we couldn't turn down. Absolutely no pressure from the dealership, just great customer service! Kevin was very patient with all of my questions More

by kince61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hull
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