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Jerry's Chevrolet Cadillac Buick GMC
Weatherford, TX
1,123 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,123 Reviews of Jerry's Chevrolet Cadillac Buick GMC
April 22, 2013
Lynn was great. Everything was easy, I never felt pressured, and he worked with me on my payments to find me the best deal. I had been to other dealerships and felt pressured to buy right then. He wa pressured, and he worked with me on my payments to find me the best deal. I had been to other dealerships and felt pressured to buy right then. He was easy going and his honesty made me comfortable to pull the trigger on my own time, not when the dealership wanted me to. More
by amwatson1203
Employees Worked With
Lynn Middleton
April 03, 2013
The lack of customer service and communication between employees is appalling. Our first experience was with Steve Block. We had been emailing him expressing our interest in a vehicle. We had several back employees is appalling. Our first experience was with Steve Block. We had been emailing him expressing our interest in a vehicle. We had several back and forth emails with him, but when we called he still had no idea who we were. This made us feel like we were just a sale and our names were not important. We gave the benefit of the doubt and made an appointment to drive an SUV. When we arrived he did have the car pulled out in front waiting for us and that was greatly appreciated, however our experience went downhill from there. We were initially insulted by the amount that was quoted for our trade-in and had to immediately walk out. To Steve’s credit he said he did a little more research and contacted us back with a little bit of a higher quote. Even though I understand that this is part of the negotiation tools sales people use, I still did appreciate the follow up. We tried to work a deal with him but were unsuccessful. We told him that if he could get the numbers to work to please contact us. We were surprised to see that the next day the price of the vehicle was lowered to $400 BELOW what we had initially offered. Maybe he wasn’t aware of the upcoming price decrease, but this is just one of the ways the dealership needs to improve communication between its departments. We did really like the vehicle therefore were willing to overlook the lack of follow-through and proactively called the dealer ourselves. We were told that Steve wouldn’t be in until later so started the process of purchasing the vehicle from Paul to avoid missing out on the car. Paul checked the system first to ensure that the vehicle was still available and confirmed that we could make the purchase. We were told that all we needed to send was our Driver’s license and insurance card. I faxed over the information as well as provided the contact info for the credit union that was providing the financing. We told him that we would be putting down $6,000 (and if a deposit was needed to secure the vehicle I would have assumed he would have told us and taken the payment information). He put the car in shop to check on a concern we had and told us when the vehicle would be ready. We confirmed that we would be there to sign the paperwork. He also checked in with Paul an hour before to ensure the vehicle was ready, as we live 45 min away from the dealer and had to pick up my father to drive our vehicle back. He again verified the preferred way for the down payment, inquiring if we needed a cashiers check, money order or cash. We were told that a personal check would work and headed out to the dealership. Five minutes before our appointment time, he was contacted by Paul to say that we wouldn’t be able to buy the vehicle and that apparently it had been sold online. We had already been involved in the process for 5 hours, and confirmed the vehicle would be ready. This was a huge waste of time for me, my husband and my father. Paul had said the final decision was made above his pay grade, by upper level management and that the car would be sold to the online bidder rather than honor the agreement with us. No reasonable explanation could be given and we were told to just contact the manager. When my husband returned home he reached out the GM, Donna, who said she would look into it further and call him right back. But she never did, she just had the used car sales manager, Dick Morgan call us back. Just to clarify we now had been passed from Steve, to Paul, to Donna, to Dick; so much for owning a customer issue. The poor excuse that was given by Dick was that it had already been sold online and just nobody knew about it. Since the online buyer had already initiated a wire for a deposit then the car would go to him. Again, I reiterate that we would have been able to put a deposit down if we had been informed of this policy, but again are left short-handed due to a lack of communication. Then he had the audacity to say that he couldn’t just sell the vehicle to us because it would cost him $1000. I know the costs of a wire fee and if this $1000 fee is something the dealership wrote into the contract then they should own up to the mistake and pay the $1000. The only assistance the used car manager offered was if there was something else on the lot that we wanted then he would help us make that purchase. I’m not sure about you, but I know that there is absolutely NO WAY I would give someone who has treated me without respect, and acts without integrity $50,000. You would have to be out of your mind! Maybe we were wrong to extend Jerry’s the benefit of the doubt as much as we did. Maybe it was our fault for expecting this company to conduct business professionally. Maybe we were supposed to somehow automatically know their policies and procedures. Maybe, but probably not. I understand the world of “the customer is always right” does not exist at Jerry's and I would say that the sole responsibility of this horrible experience lies within the dealership and its team. It is my impression that the customer comes last to this group; that its sole mission statement is to make sale at any cost to the consumer. We sent a similar outline of this experience to the owners and management of Jerry's. We were contacted by the manager who said they would love to rectify the situation and make it right with us. We were willing to give them the opportunity to correct it. We were told that they would try and locate a similar vehicle and get back to us after the weekend. Our next correspondence was 3 weeks later. We had already purchased another vehicle by this time. Clearly, making it right wasn't top priority even after our feedback. Just another example of lack of communication, ball dropping, and horrible customer service that seems to be the way of life of Jerry's. Save yourself the trouble and go somewhere else! More
by Dlcully
Employees Worked With
Steve Block, Dick Morgan
April 02, 2013
This is the second car I have purchased from Jerry's with David Antwiler, he has been amazing both times, he went above and beyond and when we thought there was no way, he made it happen! He has worked with David Antwiler, he has been amazing both times, he went above and beyond and when we thought there was no way, he made it happen! He has worked countless hours to give us the best deal possible and I have referred several people to him! My daughter just bought her first car with him and he made it so special! We took pictures! The best part of working with David is he is a Christian and such a true and wonderful person! We love him and will forever buy our cars from Jerry's in Weatherford!!!! Phillip & Sharon Roberts More
by sharonroberts
Employees Worked With
David Antwiler, David Antwiler
April 01, 2013
Michael was put to task to meet some requirements I had to get this deal done. He exceeded all expectation from me and the Salesman David Antwiller. You hardly ever hear of good experiences from a visit to get this deal done. He exceeded all expectation from me and the Salesman David Antwiller. You hardly ever hear of good experiences from a visit to a dealer but Jerry's has 2 of the best. They both tagged teamed the deal and got it done.....I was in and out in 1 hr. If you need or want a vehicle these are the 2 guys to go see. More
by andersonpatrickl
Employees Worked With
Michael Raley
April 01, 2013
Love these guys! We have bought 7 trucks here and will continue to be loyal Jerry's customers. David is easy going and works hard to make his customers happy. Mike saved us a ton of money. He got us a gre continue to be loyal Jerry's customers. David is easy going and works hard to make his customers happy. Mike saved us a ton of money. He got us a great financing deal along with the rebates! These guys are the most honest salesmen I've ever met! More
by Frankiebryson
Employees Worked With
David Antwiler and Mike Raley, David Antwiler
April 01, 2013
I have never had a bad experience at Jerry's. My salesman, David Antwiler is THE best they have at the dealership. David is always friendly and goes out of his way to make the car buying experience salesman, David Antwiler is THE best they have at the dealership. David is always friendly and goes out of his way to make the car buying experience a pleasant one. This is the 2nd car I have bought with him as my salesman. More
by janfolk
Employees Worked With
David Antwiler, David Antwiler
March 29, 2013
I will always buy my vehicles from Jerry's. I have purchased cars from Jerry's in Weatherford for years. Thank you for treating me like family all these years. purchased cars from Jerry's in Weatherford for years. Thank you for treating me like family all these years. More
by Edwinan
Employees Worked With
John Durant, John Durant
December 15, 2012
I got a 2009 Lexus RX 350 from this dealership in late Sept. 2012. At that time they had information on their inspections of the vehicles they sold. The morning I got after I got it home I got a low tir Sept. 2012. At that time they had information on their inspections of the vehicles they sold. The morning I got after I got it home I got a low tire pressure light, I found the tires low on air pressure and a cap missing from the valve stem cap. Less than 2 months later my Brother-in-law drove the car and told me the brake sensor was making noise, I am deaf in the upper tone ranges so I cannot hear it. I called Steve Block at Jerry’s and told him what had happened, his response was it had passed state inspection and he was sorry. If you are going to buy a used vehicle from this dealership I would strongly advise you have it inspected at a good mechanics for any problems as I was foolish enough not to. It appears that inspections at this dealership does not include any repairs of anything that does not require to be repaired in a timely fashion and if you are buying a well rated vehicle do not expect that it would be in the shape it would be if you bought it from that cars dealerships. I rated the customer service Very Bad as I’m sorry also. I rated the quality of work Bad for the lack of. I rated the Over All Experience as Bad compared to what I’m used to at a Lexus dealer. More
by wlukach
Employees Worked With
Steve Block
November 26, 2012
This was our second vehicle purchased with the help of Scotty Stoner. He did an outstanding job! He listen to our needs plus what we wanted and worked with us to find the best car for our family within o Scotty Stoner. He did an outstanding job! He listen to our needs plus what we wanted and worked with us to find the best car for our family within our price range. We are extremely pleased and appreciative of Scotty's help. He was very knowledgeable about the product and friendly as well. We do recommend your dealership to others and we will be return customers in the future because of people like Scotty Stoner working for your business. Thank you for your quality of standards and friendliness in service to your customers. With Sincere Gratitude, The Marshes More
by Marsh Candy
Employees Worked With
Scotty Stoner, Scotty Stoner
November 25, 2012
Lester did not waste my time when it came to purchasing a used truck from Jerry's. He knew what I wanted and didn't call me until he knew it would be beneficial for me to stop by and take a look at a few tru used truck from Jerry's. He knew what I wanted and didn't call me until he knew it would be beneficial for me to stop by and take a look at a few trucks. Sure enough Lester had my dream truck picked out and I felt taken care of in the finance room with Tex. Thanks to Lester and Tex for all of your time and help getting me an awesome truck! More
by hatcher810
Employees Worked With
Lester Razo
