Jerry's Ford of Leesburg

Organized, effecient Really great experience for a maintenance appt. Easy quick check in, waiting area is clean and comfortable and the timeline for completion was what i Really great experience for a maintenance appt. Easy quick check in, waiting area is clean and comfortable and the timeline for completion was what it should have been. They are light years ahead of their colleagues in the Sterling Ford dealership. More

This dealership continues to send me notifications even though I have never purchased a car there. Despite phone calls, they continue to contact the wrong person. They wrote down the wrong email and have b though I have never purchased a car there. Despite phone calls, they continue to contact the wrong person. They wrote down the wrong email and have been sending me notices ever since. I have spoken with the service manager, who has not corrected the problem in nearly a year. Because of their inattention to detail, I know the name, address, and phone number of the actual customer, as well as the VIN number of their vehicle. I will not divulge any of their private information, but the dealership has. I live in another state, hundreds of miles from the dealer, but even if I lived nearby, I would not use this dealership. More

Where you can have your service done with knowledgeable crew... from the service advisors and techs. Under the good leadership of Jeff from the service dept. crew... from the service advisors and techs. Under the good leadership of Jeff from the service dept. More

Inspection Customer service and service workmanship has always been great. I purchased my Thunderbird from a Jerry’s 16 years ago, Jerry’s has performed all mai Customer service and service workmanship has always been great. I purchased my Thunderbird from a Jerry’s 16 years ago, Jerry’s has performed all maintenance on my car. More

Sold me a Ford F150 that had been wrecked 3 times. I was told it was one owner and never been wrecked which was a lie. 3 owners and 3 wrecks. I was injured in Iraq and now paraplegic and needed a reliable told it was one owner and never been wrecked which was a lie. 3 owners and 3 wrecks. I was injured in Iraq and now paraplegic and needed a reliable truck for my appointments and to carry my wheelchair. 24000 down the drain More

Scheduled appointment online. Service personnel explained everything and completed service within the time quoted. Will bring back for addition necessary maintenance. Definitely would recommend them. everything and completed service within the time quoted. Will bring back for addition necessary maintenance. Definitely would recommend them. More

Professional and friendly Always a pleasant experience, great pricing clean facility friendly staff never try to up sell. keep you informed of ever step of the process, profes Always a pleasant experience, great pricing clean facility friendly staff never try to up sell. keep you informed of ever step of the process, professional. More

Very satisfied Easy to schedule online appointments. Basic low mileage service checks, oil change and state inspection conducted on time with the schedule. Nice lo Easy to schedule online appointments. Basic low mileage service checks, oil change and state inspection conducted on time with the schedule. Nice lobby to enjoy some coffee and watch TV while waiting. Totally satisfied. More

Take your time and money somewhere else Purchased a used Subaru on July 22nd along with a $1400 care package. Was lied to by Jen about what the warranty covered. Jen likes to sell expensive Purchased a used Subaru on July 22nd along with a $1400 care package. Was lied to by Jen about what the warranty covered. Jen likes to sell expensive warranties that she doesn’t even understand or know what is covered. Jen will then dodge your phone calls and not explain herself or provide answers. 5 weeks after buying the car I was told all 4 tires needed to be replaced because it is an all wheel drive car and one tire had a defect. The defect was a bubble in the tire that I had noticed before buying the car. Funny their “certified mechanics” simply overlooked this defect. When I went to file a claim I realized the dealer gave me no paperwork on my care package, no paper work on a $2800 extended warranty i purchased and no paperwork on the factory warranty that the car came with. After calling out of work, being stranded at the tire shop all day, and speaking to multiple people at Jerry’s ford (who by the way will promise you the world and never call you back) I was told that the aftermarket care package would only cover one tire. The cost to replace all four tires was $1300. When the tire shop went to remove the wheels there is a special key needed and the key that Jerry’s gave me with the car was broken and the tire shop could not remove my wheels Until I purchased a new key. I had to come out of pocket for the 4 tires and the key just 5 weeks after buying at $35000 car. Contacted Jerry’s countless times about these issues and all I ever got was “ let me transfer you to the person who handles that” phone would go to a voicemail box every time. I would leave a clear detailed message with my contact info only to never get a call back. I honestly could go on and on about what a horrible experience I’ve had with there lack of customer care after purchase. It is now October 19th almost 3 months after I originally purchased my car and I do not have permanent plates I’m on my 3rd temp tag and I’ve had to call every time to remind them my temp tag is expiring and they just keep sending me temp tags telling me it takes time to get a permanent tag. I just received my extended warranty info last week 2 months and 3 weeks after date of purchase. Once again this review really only begins to scrape the surface of what I’ve gone through over the past three months but I’ll end it here to spare your time. I think you get the point, please save yourself and go somewhere that has good customer service before and more importantly after you make your purchase because this place will lie to you, take your money, and run. #Crooks #JenLies #Jerrysdoesntcareaboutyou More

Routine servicing Great , quick servicing while I waited. Friendly staff. Wonderful waiting room with comfortable seating and high definition television. Was in and Great , quick servicing while I waited. Friendly staff. Wonderful waiting room with comfortable seating and high definition television. Was in and out in less than an hour. More