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Jerry's Toyota

Baltimore, MD

4.2
977 Reviews

8001 Belair Road

Baltimore, MD

21236

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977 Reviews of Jerry's Toyota

October 24, 2025

Paul was excellent to deal with. He was patient and extremely knowledgeable. Worth the drive from Pennsylvania AND we got exactly what we were looking for!! More

by Ron.stitzel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Southard, Adam Harrow
Oct 24, 2025 -

Jerry's Toyota responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 22, 2025

Customer service has been getting very bad in the pass 2 years! Waited 1hour to see a service advisor! More

by jrwill929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Christopher is vey unprofessional,needs communication skills training with customers!, Jamie Christopher
Oct 24, 2025 -

Jerry's Toyota responded

I’m sorry to see your visit warranted this review. Please email our service manager at jmontoya@jerrysautogroup.com if you would like to discuss your experience further.

October 12, 2025

Responsible in their job , and politely with the costumers , I feel safe when i brig it my car here! More

by vfrancisca33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
Oct 13, 2025 -

Jerry's Toyota responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jerry's! If you have any further questions, please give us a call. We're always happy to help!

October 09, 2025

I just picked up my 2025 4Runner SR5 from Jerry’s Toyota, and the experience was great from start to finish. The staff were friendly, transparent, and kept me updated during the dealer transfer process. My s More

by P.C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Delagarde
Oct 13, 2025 -

Jerry's Toyota responded

Thank you for the fantastic review! We're thrilled to hear that you had a smooth and awesome experience with us. Providing a friendly and professional environment for our customers is what we strive for, and we truly appreciate you recommending us. Enjoy your new vehicle!

October 01, 2025

They lie a lot about the price and inflate the final cost. Went in for a 22k car and the final price was almost 42k. Lots of hidden charges. Salesmen and fibane are very dishonest More

by DavidA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stuart Weinstein
Oct 02, 2025 -

Jerry's Toyota responded

Please accept my sincere apologies for your recent negative experience. I’m sorry to hear you were less than satisfied with your purchase experience. Please email our general manager at MattB@JerrysAutoGroup.com if you would like to discuss your experience further.

September 29, 2025

so far so good , car is running again getting around and about happy to ride again! More

by Chelsea
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll, Joe Foremann
Sep 30, 2025 -

Jerry's Toyota responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jerry's! If you have any further questions, please give us a call. We're always happy to help!

September 26, 2025

SERVICE: We had an airbag sensor recall. We dropped off our vehicle the day prior. They arranged a lyft driver pickup to get us back home. Everything was done from drop off to home within 1/ More

by sremeikis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERIC
Sep 29, 2025 -

Jerry's Toyota responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2025

Amanda and other service personnel and the tech very professional and respectful I was completely satisfied and everything for service at that time have been addressed. More

by jeffreyseymour11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Sering
Sep 29, 2025 -

Jerry's Toyota responded

Thank you for the fantastic review! We're thrilled to hear that you had a smooth and awesome experience with us.

September 24, 2025

Efficient service. Easy use of Lyft to get me home and back while working. Ryan was very pleasant and curteous. More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
Sep 25, 2025 -

Jerry's Toyota responded

Thank you for taking the time out of your busy day to leave us such a nice review!

September 21, 2025

Excellent service and customer care I was verified immediately and welcome by my service representative Amanda More

by Gwenjsnowden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Sering
Sep 22, 2025 -

Jerry's Toyota responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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