Jerry's Toyota

My first time coming into the store I was ignored for an hour and never seen by the person who was assigned to me. Due to the pandemic and blows to production trying to find the SUV I wanted has been hard. hour and never seen by the person who was assigned to me. Due to the pandemic and blows to production trying to find the SUV I wanted has been hard. I ultimately purchased my SUV with them, but the whole experience gave shady and untrustworthy car salesman vibes. My sales rep Yong He and a manager Chad Votta lied to me about several things throughout the process but luckily I did my research and knew what I was talking about. They purposely show your lowest credit score trying to make the customer think they're credit is worse than what it is. Luckily, I pulled all my information ahead of time and knew where I stood. Even with great credit they were still trying to give me a bad deal and make it seem like I was crazy and didn't know what I was talking about concerning the numbers they were giving me. As a black woman with an Accounting degree, I knew better. The only saving grace was the finance director Daniel. The rest of the sales team I dealt with that day treated me as if I wasn't important and incompetent and not like a valued customer. I wouldn't recommend this place especially for black people after my experience. Toyota as a company is great but Jerry's is NOT!!!! More

Jonathan always goes above and beyond. I've bought three cars from him. This latest one 2021 C-HR is awesome. Excellent salesman. Professional and truthful. He follows through with all he says. cars from him. This latest one 2021 C-HR is awesome. Excellent salesman. Professional and truthful. He follows through with all he says. More

This dealer embodies every negative stereotype of a car dealer: sleazy sales tactics, sexism, dishonesty and poor customer service. They won’t negotiate price, dishonestly stating the shortage prohibit dealer: sleazy sales tactics, sexism, dishonesty and poor customer service. They won’t negotiate price, dishonestly stating the shortage prohibits. They will value your trade without looking at it, offering thousands less than competitors. Management has no concerns for taking ownership of customer service failures and will make sexist comments when attempting to discuss via phone Find another dealer. More

I have been dealing with Matt Bukowski which is the General Manager at Jerry's Toyota, Baltimore MD, lets start by saying that he tries to be intimidating, vague about the dealings, non informative, a General Manager at Jerry's Toyota, Baltimore MD, lets start by saying that he tries to be intimidating, vague about the dealings, non informative, arrogant and now convinced that he is a fraud. I was trying to buy a Toyota 86 from Jerrys Toyota and i live in another state, which is not so easy to do since I am not physically at the dealership. Knowing this, the GM should be easier to deal with and understanding which he lacks. I contacted a company already to transport this vehicle to my state and the final transaction is to sign the paperwork with Matt the GM. Since I am paying 100% cash for this car, I simply asked to speak to the Finance Manager because I had several questions that he could answer. After calling numerous times and not being connected to the Finance Manager, i was sent back to Matt. At this point, I asked Matt to provide me a name and a number and he refused to do so. I told him that whenever I buy a car and I have a question regarding the cash transaction or financing, I always speak to the finance guy, he refused to send me to him and arrogantly said " You only deal with me until I am ready to send you to the finance guy", I mentioned that I had a question and why he refuses me to speak to anyone else is quite questionable. he then said that he did not want to sell the car to me anymore. This was quite bazaar behavior. Who says this? Does the owner at Jerry's Toyota even know what kind of individual Matt is? How can a dealership maintain their credibility or reputation if they have someone running a business like Matt B. where he lacks total customer care and does not care about the bottom line or revenues of a company.. This dealership just lost a sale. If anyone is looking to buy from this company, I would suggest go elsewhere since they dont care about potential new customers. Well at least Matt B. does not care. More

This will be the 4th car we've bought here, with Erick as our salesperson. We feel we have always gotten a fair price and have appreciated the quality of the post-sale car service. our salesperson. We feel we have always gotten a fair price and have appreciated the quality of the post-sale car service. More

Unwilling to work with reasonable offers despite best efforts and a positive attitude about the practicality of asking 6-8 thousand over MSRP on a “new” car with 2600 miles on it. efforts and a positive attitude about the practicality of asking 6-8 thousand over MSRP on a “new” car with 2600 miles on it. More

Worst experience ever! Never would return back to a place where both managers are rude and disrespectful! I came into the dealership early morning to just get a recall and I added on the oil change since it where both managers are rude and disrespectful! I came into the dealership early morning to just get a recall and I added on the oil change since it was time. I been going to Jerry’s Toyota for all my maintenance since I got my car because, when you buy are car from Toyota they give you 2 years of free maintenance. At my last appointment their employee gave me misinformation by telling me I’d get an extra year because I came in on time. When I went to explain to to there agent I was working with she told me that was wrong because , I didn’t purchase my car from Jerry’s. My thing is if they been doing it for 2 years already how come they can’t do this extra free year I was told about. So I asked for the service manager. From the very moment she came up to me she had an attitude ! I try to explain to her what was going on yet none of it mattered to her because, they had already made up their minds. She let me know that they are going to do the recall and that’s it or I can get the oil change if I pay for it. I let her know what her employee told me and not once did she apologize to me for the misinformation I received. I told her that I didn’t come here to argue with her and that I was going to call my mother to see what to do. I let my mother know about the issue and how I was being talked down to like a child. As I’m telling my mother the service manager storms over and tells me they are pulling my car off the lot because, I’m telling my mother exactly how I was being treated. She goes in another room and I follow to tell her yet again I did not come here to argue with her and that my recall needs to get done. She yells and points in my face asking me “DO YOU UNDERSTAND DO YOU UNDERSTAND?!?!” I told her yes I do but I don’t like your tone. I also asked who was higher then her she told me Matt but that he was coming in tomorrow. An employee told me when I was walking out that Matt actually comes at 9 am! So I waited outside in my boyfriends car as I waited for matt and my mother . I saw a guy getting out a car and parked right up from so I just assumed it was him. I got out the car and said “excuse me sir are you matt” he said yes I try to tell him about the story and he goes “could you at least give me 5 minutes!” I said ok and waited. Now me and my mom go inside and his first words to us was “I have no respect for you, if that’s how you came at me outside I know that’s how you came at Jessica. Me and my mother in complete shock that a GM would talk to any customer like that. The convo went on and on and he was just completely rude even try to pick up the phone without saying excuse me while my mother was talking. End of the day terrible customer service . If this is how you handle a situation to any customer no one should go because, it’s obvious they don’t care how they talk to their customers. I always understood that I didn’t buy my car there but still it’s a way they could’ve nicely told me and apologized for misinformation. I wanted to buy my next car there with the rep I met from my last appointment I had but I’d never go back to this place because, I already know the GM has no respect for me and I don’t want to go where I’m not welcomed! Thanks for my recall even though when I got my car back my radio had a chip on it but it it’s ok ! More

Best purchase I've ever made! I recently purchased a Camry from Tommy Thomas. The process was fast and easy! Can't thank Tommy enough! Camry from Tommy Thomas. The process was fast and easy! Can't thank Tommy enough! More

if you want to go and get poor service, Tom is your guy. If you don't expect much more then hi and attitude, Tom is your guy. If you want to feel like it is unacceptable to ask questions about fees, Tom is If you don't expect much more then hi and attitude, Tom is your guy. If you want to feel like it is unacceptable to ask questions about fees, Tom is your guy. More

Jonathan was very kind, knowledgeable and helpful with my car buying process. Very highly recommended to all my friends Thank you, Jonathan Sanders. From Heather Chaplinski car buying process. Very highly recommended to all my friends Thank you, Jonathan Sanders. From Heather Chaplinski More