Jerry's Toyota

Smoke and Mirrors On 2/9/15 I took my vehicle to Jerry's Toyota for my 35000 mile service. My tires were showing wear so I asked if they should be replaced. They said On 2/9/15 I took my vehicle to Jerry's Toyota for my 35000 mile service. My tires were showing wear so I asked if they should be replaced. They said my "tires forever warranty" was invalidated because I did not replace my cabin air filter at the 30000 mile service but they would let that go if I now bought a filter. When I went back to my 30000 mile service the reason I did not replace the filter was because their service technician said that it was okay. I have documentation that shows this. I bought the new one this time because even though my filter had not been inspected I wanted everything to stay compliant. After the vehicle was taken in for service I was advised that I needed front brakes. I was not having any brake problems or brake noises but wanted to be safe so I said okay. I agreed to the advertised brake special of $99.95. When I reviewed my invoice I noticed they did charge me the $99.95 but also charged me an additional $235.00 to turn the rotors. I called the parts department and was told that new rotors were only $106.00 a piece for a total of $212.00. Less than the amount of turning the old rotors. The labor would be the same so this makes no sense. I did not authorize this additional cost and only agreed to the $99.95 amount. This additional amount was never explained to me or agreed upon. The parts were never returned to me for inspection. I am requesting a full refund of the brake service and other unauthorized services. More

Great to get a fine deal at Jerry's My wife and I just bought a corolla at Jerry's and Erin Roche and Khalid deLagarde and Hamad Dadpay made the experience very nice. We were able to ge My wife and I just bought a corolla at Jerry's and Erin Roche and Khalid deLagarde and Hamad Dadpay made the experience very nice. We were able to get a great deal and are very pleased with the vehicle. We will be back for our next car. More

Go to Jerry's Knowing lots of stories of bad experiences with car dealerships, I was a little worried about going in as a single woman to buy a car. I have to say t Knowing lots of stories of bad experiences with car dealerships, I was a little worried about going in as a single woman to buy a car. I have to say that Erin's quick response to my internet query, and her pleasant demeanor on the phone, went a long way towards easing my worry. And then Jon never made me feel for one instant that he was being anything but upfront. He really helped me decide what I wanted. And Hamid--what a gentleman! I have to say that I am impressed with Jerry's, and I am happy to say that they do not fit the stereotype of car dealerships only out to make money. I know this will sound like a cheesy ad, but..... I'm glad I went to Jerry's! More

I recommend Jerrys to anyone looking for a fair deal Jon and Hamid went out of their way multiple times to get me the deal I wanted on my TRD PRO 4Runner. They even called the day after I signed the pape Jon and Hamid went out of their way multiple times to get me the deal I wanted on my TRD PRO 4Runner. They even called the day after I signed the papers saying they could give me $1000 off what I had already agreed to pay! I don't know very many dealerships that would be so honest and accomadating, definitely worth my 2 hr drive from VA. More

Was a long and tiring four hour journey.. I have to say that Dmirty could not have been more helpful and friendly. He apologized profusely for us having to wait and tried his best to make a b I have to say that Dmirty could not have been more helpful and friendly. He apologized profusely for us having to wait and tried his best to make a bad situation better. However, the ridiculously long time it took for the final paperwork to be processed was a real problem. Because of the holidays, I understood there was a shortage of staff, so I was very patient, but when the finance person who was supposed to complete my paperwork came out of her office and got into a loud verbal altercation with the used car manager, I was very discouraged regarding the entire deal. However, after waiting for SO long, there was no way I wasn't completing the purchase. I am very happy (so far) with my 2013 Toyota Corolla LE - I just wish that the duration of the purchase process hadn't been so painfully long. I would have expected, however, that the interior of the car would have been much cleaner (detailed) than it was -- and I would have brought this to Dmitry's attention if I had seen the car during daylight hours. I had to spend a significant amount of time cleaning off dirty fingerprints and other smudges. More

Awesome Experience at Jerry's! Who doesn’t dread going car shopping? Well, fortunately, this wasn’t the case for us. My daughter knew what car she wanted: a silver Corolla with a Who doesn’t dread going car shopping? Well, fortunately, this wasn’t the case for us. My daughter knew what car she wanted: a silver Corolla with a moon roof. We went to Jerry’s Toyota and our salesperson, Joe White, found the perfect car! Before my daughter took it for a spin, Joe sat down and explained everything about the Corolla to her. He is a very knowledgeable salesperson who really knows his stuff. My daughter felt very comfortable driving this car. It handled very well, and we just knew this was the right car for her! The 2015 Corolla S Plus had many features in it that we weren’t expecting. The wheels are sporty looking as well as the front grille, fog lights, and the stylish rear spoiler, which were also a plus! There was more than enough legroom in the back, which I was happily surprised. The seats fold down to allow more space to carry odd-shaped items. It also came with Bluetooth capability and a backup camera, which Joe explained in depth how to use. Needless to say, we were thrilled with this purchase. The price of this car, which we got the internet price, was exactly what we expected – nothing more. Jerry’s Toyota is the place to go if you want total satisfaction. Ask for Joe – he’s the best! More

New 2015 Camry SE purchase-Worth the extra drive! I was referred to Matt Bukowski at Jerry's Toyota. I spoke with Matt and I expressed my concerns about "the buying experience" which I was dreading. I I was referred to Matt Bukowski at Jerry's Toyota. I spoke with Matt and I expressed my concerns about "the buying experience" which I was dreading. I already new exactly what I wanted and wasn't interested in a long sales presentation. And, Matt was aware that there were 3 Toyota dealerships closer to my house. I set up a time to meet with Matt and he also introduced me to John Reiner. I was in and out of ther in less than 90 minutes. It was great, no B.S. tactics, I was given a very fair price on the purchase and I was offered $500 more than this website indicated as a "trade-in value". John was extremely patient walking me thru every button/switch/lever the car has. Frankly, I had more difficulty at Home Depot buying a lawn mower. It was so worth the extra drive. I highly reccomend Matt & John. More

Buying from Jerry's is sooo easy!! I shopped around online for a new Corolla. Within minutes of emailing a question to Jerry's, I had an on the road price from Erin along with an explan I shopped around online for a new Corolla. Within minutes of emailing a question to Jerry's, I had an on the road price from Erin along with an explanation of some features. As soon as I arrived, Jon showed me the vehicle and he already printed the price I had from Erin. He definitely wanted to work for me and made sure I was happy. I was very happy I was also in and out quicker than I had expected. I am telling all my friends to shop Jerry's! More

Worth the trip After visiting several dealerships, my husband and I extended our search a little further. I asked for an internet price and spoke with Erin. She real After visiting several dealerships, my husband and I extended our search a little further. I asked for an internet price and spoke with Erin. She really was awesome. She was quick to respond and provided me with everything I asked for. I came in and worked with Mike Friend. He was easy to work with and didn’t push me onto anything I didn’t want. I felt comfortable there. Jerry’s had me leaving that day in my new Prius . Highly recommend after this great experience! More

Worst ever I was at your shop today (Oct 25) for both an oil change for my corolla, and because I received this invitation to attend the clearance event, and bec I was at your shop today (Oct 25) for both an oil change for my corolla, and because I received this invitation to attend the clearance event, and because a couple of days ago someone from this dealer called me to suggest buying my car. Anyway, the lady who hangs the tags in the cars looked for any assistant service manager to help me, they were busy, until Frank Casey showed up, she asked him to take my car, he kinda did not like it, and asked the lady in (front of me) why not asking the other employees, she replied they are all busy, I walked with him through the glass door to his office, he looked to his left and said again to the lady, see they are not all busy!!! He did not say hi, did not introduce himself, and did not maintain eye contact with me at the beginning started typing on the computer. Then asked, what kind of service you need, I said oil change, he said that would be 39 something. I said, that is not what I paid last time, he said that's our price and that probably there was some kind of special offer, I replied no, no offers or anything. He replied, okay, should get your car back? I said YES. He left the office asked someone to get the car without saying a word to me. I decided not to do this service at the dealer, not to talk about selling my used corolla and looking the clearance deals because of this person. And most likely not coming to this dealer again. More