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Jerry's Toyota
Baltimore, MD
977 Reviews
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977 Reviews of Jerry's Toyota
July 24, 2012
I was talking with a number of dealerships including this one. Looking to buy a new Toyota Prius. They quoted me the lowest price. I asked specifically over the phone "this is your title price, the only one. Looking to buy a new Toyota Prius. They quoted me the lowest price. I asked specifically over the phone "this is your title price, the only thing to add is taxes and tags, everything else is included?" Shawn, who I was talking to over the phone, said yes that was the total price. Drove to the dealership, dealt with someone else, and they refused to honor the price I had been quoted over the phone. I walked away and bought elsewhere. Never been so disgusted with a place of business. Their word is not their bond. If you get somehting from them, GET IT WRITING. otherwise you will probably have the same problems I did. I recommend going elsewhere. This was the kind of behavior I expext from some scummy fly-by-night dealership. More
by Sunburn644
June 02, 2012
Huntley is an excellent sales person. he performs great salesmanship. i would recommend him to everyone i know.huntley really works with u and brightens your day salesmanship. i would recommend him to everyone i know.huntley really works with u and brightens your day More
by boosmith
Employees Worked With
huntley, duhaney, Huntley Duhaney
June 01, 2012
Let me first start off by saying that I had purchased two cars from this company. Both experiences thus far had been superior. Unfortunately the sales rep John Huemmer that I bought my car from has moved on cars from this company. Both experiences thus far had been superior. Unfortunately the sales rep John Huemmer that I bought my car from has moved on from the company. I'm a female and hardly know anything about cars. I like to rely on the Service advisors to tell me what I do and do not need because I trust them. When I bought my Car it came with two years worth of free oil changes. I was told by an advisor that a car should have its oil changed every 5k miles thus thats what I had been doing, My mother had taken my car in for the last service and the advisor told her that I had been using my free oil changes for no reason because it's actually every 10k that my car needs a change. Not only that but the next day when I went to get into my car I found a 4inch switch blade knife under the drivers seat of my car. I transfer small children in the car daily, so you can imagine my SHOCK when I found the knife. My mother and I then called Jerry's Service Department and Spoke to John who asked us to bring the knife in. We did just that and to my surprise John was very nonchalant about the whole ordeal, No sincere apology , did not even offer a handshake at the end of it. I was quite taken back. I mean the knife was not in my car prior to it being taken in for service thus it had to fall out of someones pocket while working on the car. The length of the blade is considered illegal which makes the person who it belonged to guilty of carrying a weapon, and yet I still haven't received a proper apology or recognition from the GM who by the way I e-mailed almost a month ago. That being said I no longer will do business with Jerry's. My family who have purchased at least 4 cars from them will being going elsewhere also and I strongly intend on telling my friends about the horrible customer service I received. I feel as though I deserved not only a sincere apology but a response e-mail or phone call from the General Manager. By far the worst Experience in a dealership ever. More
by KPhipps88
Employees Worked With
John Good
May 30, 2012
Called the dealership got hold of Sarah the manager of internet sales, she game me the numbers to match russel toyota and said that they don't charge dealer prep fee so that will be saving for me , and sh internet sales, she game me the numbers to match russel toyota and said that they don't charge dealer prep fee so that will be saving for me , and she can match the 1.99 % that Russel is advertising ran my credit and she said i was approved, i told her the color that we want she said no problem we can get the color for u for same price, and said u have to come and put a deposit, I asked her if she was personally going to be there and she said yes, i stopped there yesterday she wasn't even there i met with general manager Mike Wang who didn' have an idea about the numbers and still was building the price with the dealer prep fee that they don't charge, and said he cannot do 1.99% that i was quoted and then after all that he also said he cannot get the blue color for the same price which I clearly told Sarah that thats the color I wanted, he can only give me a car from stock at those numbers, so i am buying a car today at Russel toyota, Jerry Toyota employees don't communicate with each other well and my whole experience dealing with them was absolutely terrible, and not professional at all . "I would not reccomend this dealership at all" More
by sheikhusman48
Employees Worked With
Sarah Internet Manager, Mike Wang General Manager
May 28, 2012
We Had an excellent experience. The salesman, Clarence, was very friendly and helpful in picking out our car. Negotiations can be contentious but such was not the case. While I did not get the price I wa was very friendly and helpful in picking out our car. Negotiations can be contentious but such was not the case. While I did not get the price I wanted (free?), I was surprized at the deal I got. The whole sale experience was very pleasant and professional. I would recomend Jerry's Toyota readily and would like to work with Clarence Wallace again if I ever need another car! More
by Jim OBrien
Employees Worked With
Clarence Wallace
May 25, 2012
Your rating: Loved it Well, I gotta tell ya', Your rating: Loved it Well, I gotta tell ya', Huntley Duhaney is the best sales person in the World. Yes, I said 'in the World'. It was the best Your rating: Loved it Well, I gotta tell ya', Huntley Duhaney is the best sales person in the World. Yes, I said 'in the World'. It was the best car sales experience I've ever had. Huntley was very compassionate towards my financial situation. He seemed to understand the economy from the level of the average customer trying to make ends meet. We talked extensively about the great services and products of Jerry's Toyota. He also explained the advantages of buying from Jerry's over other brands and dealerships. I was truly impressed. I felt I could trust him to deal 'straight with no chaser'. No additives, preservatives or fillers. He went to work and got the job done. Huntley also went to bat for my 0% percent financing. First time in my life have I had 0%. He made it happen. Allowed me to purchase a new vehicle over a used vehicle without an interest rate. Definitely a deal maker. Free tires for the life of the car! (expensive tire) 2 yrs..free maintenance (state of the art). Tons of courtesy items. I'm a repeat customer/buyer at Jerry' but this has sealed the deal. It just get's better everytime. Thanks Huntley..I consider you a friend, a good family guy and a positive + in the Car industry. A superstar! Take care...See you on my next purchase ! James David Squirewell (Venza guy) Well, I gotta tell ya', Huntley Duhaney is the best sales person in the World. Yes, I said 'in the World'. It was the best car sales experience I've ever had. Huntley was very compassionate towards my financial situation. He seemed to understand the economy from the level of the average customer trying to make ends meet. We talked extensively about the great services and products of Jerry's Toyota. He also explained the advantages of buying from Jerry's over other brands and dealerships. I was truly impressed. I felt I could trust him to deal 'straight with no chaser'. No additives, preservatives or fillers. He went to work and got the job done. Huntley also went to bat for my 0% percent financing. First time in my life have I had 0%. He made it happen. Allowed me to purchase a new vehicle over a used vehicle without an interest rate. Definitely a deal maker. Free tires for the life of the car! (expensive tire) 2 yrs..free maintenance (state of the art). Tons of courtesy items. I'm a repeat customer/buyer at Jerry' but this has sealed the deal. It just get's better everytime. Thanks Huntley..I consider you a friend, a good family guy and a positive + in the Car industry. A superstar! Take care...See you on my next purchase ! James David Squirewell (Venza guy) Liked: Disliked: Edit - Delete More
by davidxyz
Employees Worked With
Huntley Duhaney
March 04, 2012
My first vehicle purchsed from Jerry's Toyota was in 2006 and was 4Runner which was sold to me by some guy that was no longer there when I went back to get my tags. I leased this vehicle and before my lease and was 4Runner which was sold to me by some guy that was no longer there when I went back to get my tags. I leased this vehicle and before my lease was up I wanted to get out of it and put into another vehichle which was a 2009 Camry and this is when we met Khalid. Since then Khalid has sold us 3 new vehicles. Our first impression of Khalid was that he was very knowledgable, freindly, very professional and good with little kids (as we have a little one, which Khalid made this experinece very pleasurable for him) . We can ask him about any vehicle and Khalid answers it without any hesitation. Khlaid works with and for us rather than just trying to sell a vehicle, like some other sales associate do at other dealerships. He understood what we were looking for and put 100% into getting us the vehicle for the right price. Whether we are up at the dealership for service or just a car wash we always look forward to seeing Khalid and getting his imput on the steps to buy our next vehicle. Khalid is amazing with our little boy, JD and he loves seeing Khalid as he makes the visit fun and worth it. Based on the experience and amount of time we have spent with Khalid our dedication lies soley with him as he has shown in so many ways his dedication to us. We not only consider Khalid our sales assocaite but also our friend. More
by andreb96
Employees Worked With
Khalid
February 29, 2012
I just had THE WORST car buying experience. This is the first time I have ever bought a car at a dealership and I may never do it again thanks to these guys. I got a quote online (directly from their own i first time I have ever bought a car at a dealership and I may never do it again thanks to these guys. I got a quote online (directly from their own internet sales department). Arrived to see the salesman and he pulled my file. All was well. We discussed the price and everytime he came back from talking to his manager, all the numbers kept changing, increasing some and lowering others. To make the story short, everytime I signed a paper, they would sneak in another $100-$200. I would notice and bring it up to their attention, they would fix it and when the next set of papers would arrive, it would again have gone up in another place... I decided to let it go as it was only a couple of hundred and my wife really wanted the car and I wanted to surprise her that night. We talked features that I was not able to see on the vehicle because it was dark (roof rack cross rail in particular) but was told were there. Once I got to the finance manager, she tells me that some parts of the deal I negotiated in the front did not apply ($500 rebate and 1.9% apr) in conjunction... eventhough these were the conditions the salesman specifically agreed on with me ON PAPER! Since I don't intend on going full term on this loan I didn't care enough to walk away at that point and took the rebate only... she actually tried to convince me that she was doing me a favor because even as my 740 credit score qualified for their highest financing offer of 3.9% they did not have to offer the 1.9% Toyota was advertising on TV and their website. Also, she made a 20 second phone call and then quite practically showed me a big red number on her screen and said she just spoke to two people form upper management (in 20 seconds? I was there right in front of you lady, I'm not stupid, deaf, or blind!) and they were losing tons of money on the deal!!! Once again, I took it because my wife was waiting for me at home, excited as can be to have a new car... After the salesman sold me on how great the quality/reliability Toyota had, she then tells me that 22% of all Toyotas go in for some sort of non-maintenance repair within the first 36 months and that even though Toyota is the best, it is really not all that good and I really should buy the extended warranty! I take my car home and the next morning realize there are no cross bars on the roof rack. I drive back and the salesman tells me that he doesn't recall telling me that they were there... I don't really care THAT much about it, it was just a nice extra (I thought)... I then proceed to schedule my first maintenance appointment and after the salesman told me the night before about the wonders of their 'tires for life" program (all you need to do it rotate your tires for free with them every 5 months or 5k miles and you are covered for life), the service lady tells me that you are also responsible for doing alignment and balancing once a year with them too to qualify. Of course, not for free. The stories go on and on and on... I WILL NEVER BUY A NEW CAR FROM THIS PLACE EVER AGAIN, AND GOD HELP ME I WILL DO MY VERY BEST TO MAKE SURE NOBODY CLOSE TO ME EVER DOES! Be ready to be cheated on at every step of the way and be treated by an idiot... maybe many people dont realize they are doing it to them... but if you are slightly observant and can reasonably do math on the fly... you dont want to come here... In defense of the salesman, he was a nice kid and I dont believe was purposely deceiving me... it is the people on the back that tell him what to bring back that abuse their anonymity to take advantage of nice-guy fools like myself... More
by joaonorona
Employees Worked With
Joao Norona
December 08, 2011
***AlertAlertAlert**** Hey Guys - I'm not one to ***AlertAlertAlert**** Hey Guys - I'm not one to complain but tonight I just had to take the time out to write about my experience @ Jerry's Toyot ***AlertAlertAlert**** Hey Guys - I'm not one to complain but tonight I just had to take the time out to write about my experience @ Jerry's Toyota 8001 Bel Air Rd. I know each person's experience is different. I made a service appointment for 6:30pm today after I noticed my tire pressure light stayed on and wouldn't go off when I left for work this morning. I arrived at the dealership to have my car serviced around 6:20pm. The service advisor was Ms. Jennifer Standish who wrote up my ticket. After sometime went by Jennifer came to tell me that the rear passenger side tire was unrepairable due to some large pieces of metal in the tire. Luckily for me they had the tire in stock. She informed me that the tire would cost me about $290 to replace. In turn I informed her that I purchased the road hazard protection through Jerry's from a company called MAG when I brought the vehicle. Why she didn't already know this beats me! After she verified my information with Ethan from finance she told me that she attempted to call MAG but their hours of operation are only from 9 to 5. So, because MAG was closed she told me that I would have to wait until tomorrow before she could process my claim. My other option was to pay out of pocket and wait to be reimbursed. Not one to take what someone tells me at face value I attempted to call the number myself just for my own verification while she was standing right next to me and they were closed just like she said. As I was ending the call with MAG Ms. Standish started to walk away as I called out to her to inform what I was going to do. Needless to say she ignored me perhaps perturbed at the fact I didn't take her word that MAG was closed. Seeing that she was perturbed with me over the fact that I didn't take her word about MAG I wasn't going to chase her down after-all I was the only customer in the service area at that time so there's no question that she heard me calling her. I was then referred to Ethan in finance whose department was originally responsible for selling me the road hazard protection warranty back when I brought the vehicle. I explained the situation to him and how I thought it was ridiculous that my only two options were to bring back the car in the morning during MAG's business hours or pay out of pocket and wait to be reimbursed. Being that this is the primary vehicle for my wife and kids I opted to do the safest things which was to pay out of pocket and wait to be reimbursed. I'm disappointed that Ms. Standish treated me the way she did. But, I'm most disappointed with the fact that my claim couldn't be processed because of MAG's business hours. Afterall, why should I have to put out my own money when I have a warranty and Jerry's Toyota knows I have a warranty but they won't process the claim themselves knowing full well that this claim is admissible and not to mention they have a pre-exisiting relationship with this vendor they introduced me too. All I'm saying overall is that Jerry's may be a great place to get a vehicle but trying to get them to honor a warranty is a hassle. Oh, and by the way after everything was said and done I finally left the dealer at 8:45pm tonight. Don't go to Jerry's because they'll give you the run around when it comes to honoring warranties. Nia S More
by amefica
Employees Worked With
Jennifer Standish -Ethan Roth - Night Manager New Car Sales
November 30, 2011
I went in to get an oil change and the customer service was exceptional and very helpful. My service advisor was Sheena and she was timely and assisted me through the process. Her personality was very we was exceptional and very helpful. My service advisor was Sheena and she was timely and assisted me through the process. Her personality was very welcoming which made me feel more comfortable and at ease. I would recommend this dealership, and especially Sheena, to people I know. More
by nhatdang
Employees Worked With
Sheena Colbert
