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Jerry's Toyota
Baltimore, MD
977 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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977 Reviews of Jerry's Toyota
January 18, 2011
The first contact that I had with the dealer which was two days prior to purchasing the vehicle was very pleasant. All of the questions that I needed answered was provided without hesitation. When I arriv two days prior to purchasing the vehicle was very pleasant. All of the questions that I needed answered was provided without hesitation. When I arrived at the dealership I was greeted by the sales person Jason Henry, who was curtious, friendly, and knowledgeable. Mr.Henry was not pushy which made the experience very pleasant. I would recommend the dealer to anyone that is in need of a new or used vehicle. More
by kratos6118
Employees Worked With
Jason Henry
January 17, 2011
Jason Henry and Corey Hightower went the extra distance for me. I was being scammed by another major dealership and i didnt know what to do I called the MVA and the represenative I talked with wasnt helpfu for me. I was being scammed by another major dealership and i didnt know what to do I called the MVA and the represenative I talked with wasnt helpfull at all. They helped me tremendously i really appreciate peolple like these two men. I thank God for leading me to this particular dealship and Toyota for hiring people like them. God has blessed these two men with not only a caring heart and a great buisness mind but families for them to love, check out their office pictures. Thank You, Larrita Hayworth More
by mrslarrita
Employees Worked With
jason henry
January 17, 2011
Rashid was the salesman who when he gave me the document where I am supposed to review him, he INSISTED I give him the highest score in every category. He was so arrogant about this. He also told me that where I am supposed to review him, he INSISTED I give him the highest score in every category. He was so arrogant about this. He also told me that if it was him, he would do something else with the downpayment money instead of putting it on the car. The service department is horrible and treated me with billigerance and arrogance. This attitude carried on from the service clerk to the service manager. I called to have something looked at that was still under warranty and he kept telling me that i had to pay for it. IT WAS UNDER WARRANTY. I took the car to another Toyota dealership who told me there was a recall on that part and I had it done at no cost under the recall. After the work was done I called Jerrys Toyota service dept and spoke to the service manager regarding this. He said that the other dealership was crooked and performed the warranty work on the sly. With the same consistant arrogance. Jerrys is very close to where I live but I go out of my way to service my car and buy a car at another dealership. This place sucks and they treat women terribly. Someone I know works for the MD states attorney office and said they have hundreds of complaints on this dealership. Dont bother going here they have horrible attitudes, want to argue with you, and lie to the customers. More
by takethehighroad
Employees Worked With
Rashid, John Goode in Service. Sales manager
December 29, 2010
I love my van!!! The people was so nice and friendly, they even gave us time to think it over about buying the van... there was no pressure and they were easy and friendly enough to deal with. I even cam they even gave us time to think it over about buying the van... there was no pressure and they were easy and friendly enough to deal with. I even came out of there with a goodie bag!! Free tires for life car wash anytime I want it.. AWESOME DEAL!!!! THANK YOU!! More
by sherrie 1953
Employees Worked With
Matthew D. Pless
December 01, 2010
My service adviser, John, is exceptional. I live approximately 30 miles away and I will take both my vehicles in for service, just to have John take care of us. The customer service he provides is w approximately 30 miles away and I will take both my vehicles in for service, just to have John take care of us. The customer service he provides is well worth the drive and time. I recommend everyone who has a Toyota to go see John for Service. John is professional and very personable. Making appointments for both my Toyota and Nissan is always so easy. While I'm there, he always keeps me updated and if there are additional recommendations, he always gives me his personal opinion (which is greatly appreciated). More
by lisashell
Employees Worked With
John Good
December 01, 2010
My experience at Jerry's Toyota was great! I was looking for a van and was referred to Jason Henry. From the moment my son and I introduced ourselves to him he was very professional and courteous. looking for a van and was referred to Jason Henry. From the moment my son and I introduced ourselves to him he was very professional and courteous. He always kept me informed of my situation of purchasing a van. I remember sitting at home feeling a little down and Jason called me and asked how was I doing that day. I told him I was a little down and he said let me make your day better, come and get your van. I was so excited I must have thanked him 10 times or more. Jerry's Toyota worked with me and I really appreciated everyone that helped me. I will refer everyone I know to this dealership and to Jason Henry. Thank you! More
by Manee33
Employees Worked With
Jason Henry
November 13, 2010
Since last year Jerry's Toyota customer service gone from quite good to bad, unfortunately. Today it was too much for me to bear, a routine oil change has turned to a big headache. I cannot believe that it t quite good to bad, unfortunately. Today it was too much for me to bear, a routine oil change has turned to a big headache. I cannot believe that it takes 4 hours to get oil change!!! In addition, unauthorized charges for some staff you never asked. So you end up paying, as if not they threaten you to keep your car another three hours to put back your old oil plug in. Last time it took for them two hours and 40 min to change my wife's car oil. More
by Biraarya
Employees Worked With
Jennifer Craig
September 15, 2010
I was told to go to jerrys becuase of john huemmer and he was great; My bf and i got the exact car we wanted at the right payment and the right money down. 3 dealerships told us no....but john took the time was great; My bf and i got the exact car we wanted at the right payment and the right money down. 3 dealerships told us no....but john took the time and make sure everything went the way we needed it to. More
by vonnie
Employees Worked With
John Huemmer
September 13, 2010
My husband and I went to the dealership on the recommendation from our sister because of John Huemmer. Let me tell you, she built him up like he was a god and let me tell you....he delivered. He t recommendation from our sister because of John Huemmer. Let me tell you, she built him up like he was a god and let me tell you....he delivered. He took us from start to finish and made sure that every step went smoothly and easily. I only hoped that everyone was like him, yet we heard the people who had the salesman sitting next to him complaing about how arrogant that there salesman was to them. We wanted to tell them about John, but John said that that wouldn't be right. Just another thing that was great about John, he even looked out for the people who work with him. More
by tacomalvr
Employees Worked With
John Huemmer
August 31, 2010
This was a great experience! I saw the car that I wanted, they helped me promptly, showed me all the features and told me what all my options were! I got a payment that was actually lower than I was expectin they helped me promptly, showed me all the features and told me what all my options were! I got a payment that was actually lower than I was expecting! Absolutely terrific! Thank you! Will tell all my friend and neighbors... don't waste your time shopping other Toyota dealers. The Customer Service team was helpful with emails and sending photos of different cars...Huntley was great! More
by rbrtgriffith401
Employees Worked With
Huntley
