Jess Ford of Pullman

recall two recall notices were taken care of quickly (1 hour) and I was out the door. I guess I need to add some more words. two recall notices were taken care of quickly (1 hour) and I was out the door. I guess I need to add some more words. More

The right guys for your Ford Jess helped me and continues to help with their professional expertise. Jess has always treated me right by informing me on advice of repairs. Go Jess Jess helped me and continues to help with their professional expertise. Jess has always treated me right by informing me on advice of repairs. Go Jess More

Quality Dealership We have had a long and positive relationship with Jess Ford of Pullman buying new, used, and with their service department. They have earned our trust We have had a long and positive relationship with Jess Ford of Pullman buying new, used, and with their service department. They have earned our trust and business long term. When we buy, that is where we shop. More

Go the Distance and say yes to Jess! Jess Ford is a great place to do business and Tommy Coffee is absolutely great to work with. He listened to what I wanted and made the entire process Jess Ford is a great place to do business and Tommy Coffee is absolutely great to work with. He listened to what I wanted and made the entire process as painless as possible. This was the easiest car purchase I had ever made! He made the test drive enjoyable and showed what great features the SUV had and helped make the transition very easy and fun! Always say Yes to Jess! Make sure you go see Tommy. More

Jess Ford is the Best!! We have bought numerous cars and trucks from Jess Ford over the years and it has always been a great experience. The salesmen are a pleasure to work We have bought numerous cars and trucks from Jess Ford over the years and it has always been a great experience. The salesmen are a pleasure to work with, honest and straightforward. Our 2001 F-350 Diesel "Old Whitey" is still going strong with 220,000 miles as is the 2007 Ford Focus with 150,000. When its time to buy again, it will definitely be from Jess Ford!! More

Best experience ever I am almost 90 and I have purchased a lot of vehicles. This was my best experience ever because everyone was so darned nice. I would not hesitate to r I am almost 90 and I have purchased a lot of vehicles. This was my best experience ever because everyone was so darned nice. I would not hesitate to recommend them to anyone. More

Extraordinary Service! Jess Ford has always given me good service and I use them a lot. Once I was in trouble and they gave me what I consider was above and beyond the call Jess Ford has always given me good service and I use them a lot. Once I was in trouble and they gave me what I consider was above and beyond the call of duty. I was buying cattle in Montana and hit a deer on highway 200 about an hour out of Great Falls, Montana. The radiator system was leaking badly, so not knowing the Ford dealer in that area or a tow truck I decided to call Jim Jess and ask for some phone numbers for help. He got the numbers but said he could have a man with a trailer to pick me and the truck up the next day at 2:00PM, and sure enough his man came and hauled my pickup and myself back to Pullman the next day. The cost was less than what I paid for my daughters car to be hauled back into Pullman after she rolled it 12 miles out of town. The service by Jess Ford was service I did not expect but it was a welcomed service that saved me at least 3 work days on the road or in the air getting my truck fixed in Montana getting it home. Jim Jess, thanks for having my back! --Jerry Reeves, Bar R Cattle Co. & BR2 Wagyu Genetics, Pullman More

A pleasure to deal with I have purchased two F450 pickups from Jess Ford. The sales department has been a pleasure to work with. Sales reps have done a good job answering a I have purchased two F450 pickups from Jess Ford. The sales department has been a pleasure to work with. Sales reps have done a good job answering all my questions about the pickups, including calling Ford for answers to my hard questions. Their level of knowledge and friendliness far exceeded the dealers in my home town. Kieth in the service department is competent and good to work with. We have had a couple "bumps in the road" and they have made things right. My trucks are work trucks and Jess Ford always has a truck for me to use when mine is in for work so I don't have any down time. The other dealers I interviewed when I shopped around gave me the blank stare when I asked them about a truck to use when mine goes down. I'll keep driving 80 miles South to buy and service my pickups. By the way, the 2015 F450 is a big improvement over the 2014. Scott SNB Tools, inc More

Horrible Service Department Slow, dishonest, apathetic, and outright rude are a few of the issues plaguing Jess Ford's Service Department. In addition, they're incompetent repair Slow, dishonest, apathetic, and outright rude are a few of the issues plaguing Jess Ford's Service Department. In addition, they're incompetent repairmen, and when called-out on their poor performance, they become defensive and inundate the customer with excuses and a lack of accountability. Can't speak about the Sales Department, but I can say the service department at Jess Ford is a disaster. Since you can't have one without the other, I can NEVER recommend Jess Ford as an option to purchase a vehicle. In our specific case, Jess Ford lost the sale of a 2015 Shelby GT 500 because of the horrible service department... decided to go with the SRT-8 down the road instead. I doubt the sales department is happy to know that. You're only as good as the employees you hire. Jess Ford = Fail More

Do not take your car for service at Jess Ford of Pullman If you are a woman who does not wish to be ripped off by a car dealership - Do not go to Jess Ford of Pullman. I just had the classic bait and switch If you are a woman who does not wish to be ripped off by a car dealership - Do not go to Jess Ford of Pullman. I just had the classic bait and switch attempted on me. I was quoted $40 over the phone (with the service man confirming with his supervisor) to have my oil changed and snow tires switched out. When I arrived they tried to charge me $100. When I explained that I had already been quoted $40 they became rude and hostile. More