Jim Bone Nissan

Nearly impossible to get a hold of anyone by phone. Holding up A/C repair for over a week based on “underwriting” of my vehicle service contract which should cover repair in the first place. All that o Holding up A/C repair for over a week based on “underwriting” of my vehicle service contract which should cover repair in the first place. All that on top of a $500 deductible . Terrible customer service. More

Always efficient friendly service with a smile I feel very comfortable with the way they take care of my automotive needs very comfortable with the way they take care of my automotive needs More

The service department and rentals department were very professional and courteous. They were thoughtful about scheduling and thorough with their attention to detail. Communication was easy to understand a professional and courteous. They were thoughtful about scheduling and thorough with their attention to detail. Communication was easy to understand and everyone from the front door to the back door was friendly. More

Quick and friendly service. Was able to connect to wifi and work while I waited. Was able to connect to wifi and work while I waited. More

Excellent service and they do great job and the do it on time thank you time thank you More

Thank you too Roger Soto and everyone for the amazing service and amazing experience. Really recommend Jim Bone Nissan service and amazing experience. Really recommend Jim Bone Nissan More

Mechanic was knowledgeable and explained the situation well. I had an appointment and they were on time. well. I had an appointment and they were on time. More

they are prompt, they are honest, they tell you what is going on and listen to what you say about it, they don't try to sell you something you don't need. they are friendly, the place is always clean, and going on and listen to what you say about it, they don't try to sell you something you don't need. they are friendly, the place is always clean, and they have indoor and outdoor waiting areas. More

Efficient, friendly, great communication. I appreciate that they have EV car chargers. I was able to schedule service quickly. They have a lot of knowledge about electric cars. I appreciate that they have EV car chargers. I was able to schedule service quickly. They have a lot of knowledge about electric cars. More

Horrible dealership. No ethics at all. Leased a Nissan there and they screwed me out of $1250 in taxes that did not need to be paid (CALaw) when I bought out the lease No ethics at all. Leased a Nissan there and they screwed me out of $1250 in taxes that did not need to be paid (CALaw) when I bought out the lease and then resold the car. They lied to me at every step and delayed my lease purchase because I wouldn't sell it back to them. When I asked "Is this how you treat your customers? The General Manager said that's my problem, not theirs! He told me I was "Taking advantage" of a strong used car market! Yes, I was! Why sell it to them under market?? When I said the State of California says I am entitled to a sales tax refund, he said "Well, we don't think you are!" and refused to sign my state refund request! I have documents from the state that show this... they were frustrated as well. Buy / Lease your Nissan in Petaluma. These people are unethical and will screw you when they get the chance. Don't do business here.... Go down the road to Petaluma Nissan. More