This review is solely for the service department. If you want your time to not be valued and completely wasted then sure come here. We bought our Durango as it came right off the port so they barely checked it. We bought it at night and didn’t notice something they had to fix. JESSICA the advisor we were unfortunately stuck with.. handled our transaction. 1st visit: they check the car she says “ok you need this part I’ll get it ordered it’ll be here tomorrow” GREAT! MIND YOU WE LIVE 45 MINUTES AWAY AND THEY KNOW THIS. 2nd visit: Husband gets to the dealership, waits 1:25 & THEN they tell him oh we can’t do anything, your part isn’t here. UHM. So why did no one call to let us know that the part hadn’t arrived and to not waste the only day off driving 45 minutes? OR make him WAIT OVER AN HOUR TO TELL HIM THEY COULDN’T WORK ON IT THAT DAY. JESSICA apologized and assured the next time they would get it done. HA 3rd visit: I decide to join(yay), get there & JESSICA comes to our car.. I point out that they messed up another part while they had removed the part that needed to be fixed(they removed it and THEN had realized the part wasn’t there on visit #2). JESSICA goes “oh that wasn’t there when your car left” okay so apparently we’re lying and just wanted to mess our car up more? You’re right woman ha! My husband: “I trusted you guys so I didn’t bother checking the entire car before I left but we definitely didn’t do that”. JESSICA “well mr.links I definitely checked your car and that wasn’t there”. My husband asked if she had a picture as proof to what she was saying(very valid statement). JESSICA HAS THE NERVE TO SAY THIS “mr.links don’t you think I would’ve seen that if that was actually there & just gone ahead & ordered that part also? Do you really think I would take a picture?” WITH THE NASTIEST LOOK & BEYOND RUDE(she was definitely the biggest B word I’ve ever encountered in costumer service). I intervened and said “I’m not sure why you’re being so rude right now but this is the 3rd time we’ve been here & now you need to order YET ANOTHER PART MEANING WE HAVE TO COME BACK”. I let her know that I really hoped they’d ATLEAST fill my tank up for the wasted trips. The next day I get a call & a guy leaves a vc saying the part is there and to come. My husband texts me 2 hours after that saying that Jessica said the part wasn’t there yet and to not come. So who called me to tell otherwise? Don’t worry y’all Jessica didn’t know either. 4th visit: we get there she tells us they’re filing up our tank and we head to the waiting area. WE WERE THERE FOR THREE HOURS!!!!! We have 2 kids & barely any hours to waste, which apparently they don’t care about! Mind you this was a very quick fix. Everyone else that was there had waited over 3.5 hours for AN OIL CHANGE! 3 hours later the car gets back & I check the part.. they didn’t even bother cutting out 1 tiny piece they had to do haha what a joke. JESSICA comes out and goes hold on let me windex this so you guys can leave with it clean. UHM why didn’t the guy that fixed it cleaned it prior? And also apparently a car wash isn’t worthy for a pissed off costumer but don’t worry y’all they got windex to clean two windows out of the entire car!! JESSICA: “I apologize for everything that happened and I know the visits weren’t ideal but we’d really appreciate a good survey about your visit with us.” LADY YOURE JOKING RIGHT? YOU THINK WINDEX AND YOUR FAKE NICENESS WOULD FIX ALL THIS MESS????
So word of advice: if you have a pissed off costumer make sure they get the VIP TREATMENT if you’re trying to fix things. What I needed on our FOURTH visit was.. a full tank, a car wash, and the quickest job ever. In and out in less than an hour. You should be embarrassed that you handle business like this and that anyone thought that JESSICA would be a great addition to your business. She 100% does not deserve to be in the costumer service industry and should be embarrassed for her behavior as well.. which by the way we never got an apology for!