Jim Browne Dade City Chevrolet GMC

Had to watch my wallet! I scheduled my 2015 Chevy Silverado 2500 for a check engine light issue for 9:00 am Friday Feb. 22 to Jim Brown Chevrolet in Dade City, FL. I dropped I scheduled my 2015 Chevy Silverado 2500 for a check engine light issue for 9:00 am Friday Feb. 22 to Jim Brown Chevrolet in Dade City, FL. I dropped the truck off at 7:30 am and called in at 11:00 am to check the status. I was treated by the service rep that I spoke with like I was interrupting them when I called. I was informed that they had not started to work on the truck and they would contact me once they knew something. I arrived at Jim Brown Chevrolet around 12:30 to find the truck was tested and that the DEF heater unit needed servicing. I was told the part was needed to be ordered and that it would be there on Monday, and they asked if I was going to leave the vehicle for them to repair, since it would take approximately four and one half hours to complete. The also informed me that the parts were covered under the extended warranty that I had purchased when I bought the truck new, but the system would need to be reprogramed and that was not covered under the warranty and would cost me $200.00. I explained that was the only vehicle I have and needed it for transportation. I told them to contact me Monday to schedule the servicing. On Thursday, without hearing from Jim Brown Chevrolet, and deciding I did not want to interrupt them again, I contacted Chevrolet of Wesley Chapel and scheduled the truck in to have the check engine light tested. They scheduled it for Friday morning, so I decided to wait on it in their customer lounge. After an hour or so, the service rep informed me that the DEF heater unit needed servicing. The service rep stated that the part would need to be ordered and they would contact me when it came in. The rep also informed me that all parts and labor was covered under the extended warranty, and since servicing would take an extended period of time, offered me a rental car. The following week Chevrolet of Wesley Chapel called and stated the part was back ordered and they would call when it arrived. A few days later Jim Brown Chevrolet left a message that my part had been received and to call to schedule the servicing. The next morning Chevrolet of Wesley Chapel called that they received the part. I dropped the truck off on Monday afternoon and they provided me with a rental from Enterprise Rent-a-Car in Wesley Chapel. Late the next morning Chevrolet of Wesley Chapel called to inform me the truck was done. I picked the truck up and there was no out of pocket expense to me and they had cleaned the vehicle as well. All expenses including the car rental were covered by the extended warranty or by Chevrolet of Wesley Chapel. Everyone we worked with at Chevrolet of Wesley Chapel was friendly and polite and made us feel as if it was their privilege to be able to provide the highest level of customer service that we could expect from a dealership. I want to note that I purchased the truck in Ohio and I had not had any dealings with either of these two dealerships prior to contacting them about my check engine light. Not only did I save $200.00 by working with Chevrolet of Wesley Chapel, but I now know who I will do all of my future dealings with when I am in this area of Florida. If you are dealing with Jim Brown Chevrolet of Dade City, all I can say is be aware of their offerings. More

Excellent We got a beautiful car at a great price. Special thanks to our salesperson Stephanie Wilson. She made the process very easy and helped us with any que We got a beautiful car at a great price. Special thanks to our salesperson Stephanie Wilson. She made the process very easy and helped us with any questions we had. I would definitely recommend this dealership and especially Ms Wilson. Thank you. More

Scam bs They cost me money and wanted to sale me parts and labor for a part that I already bought either they don’t know what they are doing or they just wan They cost me money and wanted to sale me parts and labor for a part that I already bought either they don’t know what they are doing or they just wanted to dig in my pocket which I already explained I didn’t have the money pisssd offff More

Would not now go anywhere else but Jim Browne's Would recommend this dealership and especially David Burke our salesperson. David went the distance for us and gets our highest approval. Thank You ag Would recommend this dealership and especially David Burke our salesperson. David went the distance for us and gets our highest approval. Thank You again David More

Awesome awesome deal - Fred ROCKS. My husband and I went to about 6 other dealerships before Jim Browne. We had average credit to work with, and also zero to put down on a new vehicle. My husband and I went to about 6 other dealerships before Jim Browne. We had average credit to work with, and also zero to put down on a new vehicle. I wanted something nice and was not going to settle. I found a beautiful Chevrolet Traverse (2017) in practically brand new condition. Had every detail I wanted. Captains chairs. Leather. Gorgeous interior. Low mileage. Price point. Etc. We worked with Fred and from the moment he greeted us, he was a BLAST. He treated us like family. Was VERY knowledgeable and even kind to my cranky 1 year old son. We needed payments to be at a certain price point and he pulled all the necessary strings to GET US THERE when every other delarship could not. I would 10000000% recommend this delarship to friends and specifically Fred. I mean, he not once made us feel like he was trying to “sell” us on anything. He was personable, honest, forthright and gave us the best deal possible. Wish I could give him & the team ten stars. Very pleased!! (By the way- their coffee machine in the delarship is fantastic. Lol. ) More

Great sales staff not pushy very professional people Would highly recommend buying a car from jim browne cliff chappel was a pleasure to deal with and the whole staff was as well Service is awesome a Would highly recommend buying a car from jim browne cliff chappel was a pleasure to deal with and the whole staff was as well Service is awesome also we witnessed a very rude customer and the staff was incredibly patient and friendly even though the customer for no reason was a real piece of work More

Bought 2019 Canyon We highly recommend everything about this dealership from their sales staff to their detailing department. Elvis worked with us And then made sure to We highly recommend everything about this dealership from their sales staff to their detailing department. Elvis worked with us And then made sure to reach out to us after our purchase to make sure we were happy. Again, I highly recommend Jim Browne with an E Where they really did treat us like family! More

Rude horrible customer service I am new to the area had a flat called this place the receptionist was very rude and pretty much said they did not want my business! I took a chance c I am new to the area had a flat called this place the receptionist was very rude and pretty much said they did not want my business! I took a chance cake in to see service and the guy didn’t greet me says what’s the problem I show him the tire he immediately says nope we won’t touch that and don’t deal with low profile tires??!! What? There are 50 camaros on your lot right now! I would never ever leave my car here to be serviced!! More

Love the 2018 Chevy Colorado Great price and truck David and Leo made it happen. David was very knowledgeable about the truck. Leo sharpened his pencil and made it happen. Great price and truck David and Leo made it happen. David was very knowledgeable about the truck. Leo sharpened his pencil and made it happen. More

Great Experience! Five stars are insufficient, Elvis Rosado earned 10+ by providing exceptional, efficient and very professional customer service during the purchase an Five stars are insufficient, Elvis Rosado earned 10+ by providing exceptional, efficient and very professional customer service during the purchase and delivery of my new 2018 GMC Canyon ! Thanks Elvis!, Thanks Jim Browne Chevrolet! More