Jim Burke Ford

Great Service I took my car in for a recall notice and the repair was done earlier than expected!!! My car was even washed and ready before the estimated return ti I took my car in for a recall notice and the repair was done earlier than expected!!! My car was even washed and ready before the estimated return time. I’m super pleased with the service Ford provided. More

Awesome Greg was awesome. He went above and beyond to help us. Great. And also your finance man was great. Your whole staff was great l. Greg was awesome. He went above and beyond to help us. Great. And also your finance man was great. Your whole staff was great l. More

Great friendly customer service I came into the QuickLane for a custom request of a transmission service to not only have the filter changed but the whole system flushed as well. Bra I came into the QuickLane for a custom request of a transmission service to not only have the filter changed but the whole system flushed as well. Brandon took great care of me and understood what I was looking for. He also kept the cost under what I had expected as I have been a service advisor at a competitor's store and knew what we used to charge for the same service. Their customer lounge is pretty good. Not only the regular stuff like coffee and t.v. but they also had computers dedicated to watching Netflix while you wait. I am very meticulous about the service of my F-150 and I'll be back for other services as well. Thank you Brandon! More

Service on oil change Missy Carrillo very helpful and friendly! The Lady at the Collision office was very helpful also ! 😊I always will prefer the Ford dealers on Oak str Missy Carrillo very helpful and friendly! The Lady at the Collision office was very helpful also ! 😊I always will prefer the Ford dealers on Oak street More

Car repair The employees of Jim Burke ford have always been friendly, helpful and knowledgeable. From the purchase of my car 8 yrs ago to regular maintenance to The employees of Jim Burke ford have always been friendly, helpful and knowledgeable. From the purchase of my car 8 yrs ago to regular maintenance to auto repair or recall. I realize I pay more by using the dealer but I also have piece of mind knowing my car is operational and reliable. I travel a lot over the Grapevine and do not have to worry my car will fail me. Thank you all, especially Kasey she has provided me with information that I didn’t know I needed. Happy customer More

Body Repair Barry in the auto shop knows what he's doing. Originally, there was a problem with the repair. Parts didn't align. He fixed the problem in 2 days. I Barry in the auto shop knows what he's doing. Originally, there was a problem with the repair. Parts didn't align. He fixed the problem in 2 days. I wish Jim Burke Ford would bring back the detail shop. My car was not as spiffy as I'm used to. It was fine. I just washed it myself. More

Quick lane Quality,on time and profesinal service. Quick lane personel help me susefully starting with perperwork to complete task. (Programing new keyless on m Quality,on time and profesinal service. Quick lane personel help me susefully starting with perperwork to complete task. (Programing new keyless on my expedition) thanks quick lane. More

Used car purchase Friendly, courteous, professional service from the sales and finance debts at the Auto Mall location. Heath Roush, Frank Thahim and Alex (Finance Dep Friendly, courteous, professional service from the sales and finance debts at the Auto Mall location. Heath Roush, Frank Thahim and Alex (Finance Dept) were very helpful in walking me through the trade-in and purchase process. Jim Burke Ford sets the bar high for their employees and these 3 men were great representatives for the company. More

Nightmare I dropped my car at Jim Burke on Wednesday because of transmission problems. I had heard nothing by Thursday and did not get an update until I had cal I dropped my car at Jim Burke on Wednesday because of transmission problems. I had heard nothing by Thursday and did not get an update until I had called and left two voice messages. Car would end up being in the shop for six days. When I arrived to pay my bill I was told they would not accept checks for more than $1,000. The suggestion was made to use a credit card. I didn't want to do that because of the interest. It would be nice if clients knew this before getting to counter to pay. I had to use a card. Then the car wash I had been promised never happened. Car seems fine but I will make every effort to avoid Jim Burke (and warn others) of the absolute black hole of customer service the company offers. More

Awsome service great staff. I am from Arizona and was working in the Bakersfield area when my 2018 F250 needed routine service and I found Jim Burke Ford and choose to use their I am from Arizona and was working in the Bakersfield area when my 2018 F250 needed routine service and I found Jim Burke Ford and choose to use their Quicklane service. I had a great experience Brandon V. was my service provider and he provided outstanding customer service. I reccomend this dealer to anyone looking for service in the Bakersfield area. More