Jim Butler Chevrolet - Service Center

Appt made for Monday, 12:45, 8 days later car finally returned. Not liked at or assessed until day 7. Poor service!!!!no communication, had excuse blamed in COVID. Not good enough considering no parts returned. Not liked at or assessed until day 7. Poor service!!!!no communication, had excuse blamed in COVID. Not good enough considering no parts had to be ordered. If staffing is a problem then there’s poor planning on managers part. Most disappointing service trip I’ve ever had with this dealer. More

Was told to be there 8:15, truck wasn't taken back until 9. I'm sure there are reasons but doctors are even faster. Don't know maybe having a quick lube bay could speed things up? Service department peop 9. I'm sure there are reasons but doctors are even faster. Don't know maybe having a quick lube bay could speed things up? Service department people are very nice. I will be back for service on my truck. More

Took in for repairs on the auto start/stop not working and I need someone to contact me at 636-328-6909 to arrange our next move and I need someone to contact me at 636-328-6909 to arrange our next move More

Mike Johnson always takes cares of me and takes the time to answer all the questions I have. I feel you are lucky to have such a great team member working there. He makes me want to come back for all of my to answer all the questions I have. I feel you are lucky to have such a great team member working there. He makes me want to come back for all of my service needs. In fact when I get back in town I will start bringing my Jeep there as well just because of him. More

This was by far the worst customer service experience I can recall. I've had poor customer service experiences but this appointment lacked any resemblance to service and turned out to be a complete waste o can recall. I've had poor customer service experiences but this appointment lacked any resemblance to service and turned out to be a complete waste of time. I set an appointment over a week ahead of schedule about a check engine light I had already had read the codes for. I told the appointment scheduler I believed this would be covered under warranty ahead of time as it was related to emissions. When I dropped off my car after hours the night before, I indicated the same message on the envelope for my keys. When my phone rang shortly after you opened, I was a little surprised to think you had an action plan that quickly. Then the service rep began to tell me it would take one to three days for an expert to look at my vehicle (aka, read the codes) and determine a course of action. When I asked if the dealership would make a loaner available while I waited potentially three days for an expert to look into the issue I had scheduled service over a week ahead of time for, I was told I could get a "loaner" for $40/day. When I went to pick up the vehicle, I went to the area just inside the repair shop entrance and waited for someone to arrive at one of the service desks. I stood there while several people passed but no one asked if I needed assistance. After finally getting someone's attention, I indicated I was there to pick up my keys and was told I would need to go to another location to pay my bill and get paperwork. I indicated there was no bill, I just needed my keys, but was told I needed to go there anyway to get my paperwork. So, I went to the cashier, told them I needed my paperwork to get my keys and, not surprisingly, was told there was no paperwork. So, I headed back out to the rep and verified there was no paperwork and needed my keys. I was then asked who my service rep was. They looked up the name and asked me to wait a little longer until that person was available to get my keys. Finally, I was able to get my keys and I asked what had been done on the car to that point. I asked if they had even hooked up a scanner to read the codes and the rep verified no work or investigation had been done and all the decisions to wait for an expert was based on the information I had provided in the ticket. If that was the case, why couldn't someone look at the ticket ahead of time and make sure their expert, who at that point only needed to read the codes (like Auto Zone does for free all day long) was available to look at my car sometime during the day, if not at the time I had scheduled the appointment. When I was asked if I would like to make another appointment, the rep indicated that I could still potentially wait another three days the next time I dropped off my car by appointment but they could give me a call when the expert was getting closer to being available to look at my vehicle. Needless to say, I declined a future appointment with Jim Butler's service department and won't bother going there for service or sales in the future. More

A little slow from bringing the car in at the appointed time to getting it written up by service center.but the work perfor med was fine. time to getting it written up by service center.but the work perfor med was fine. More

When I scheduled the appointment, I was told the tires would be in. Apparently, they weren’t in when I checked in. Had to wait longer than expected to get my leak fixed. There seemed to be some mis would be in. Apparently, they weren’t in when I checked in. Had to wait longer than expected to get my leak fixed. There seemed to be some miscommunication on what I tried to schedule. More

Disappointing-lack of communication when scheduling warranty appointment regarding loaner waiting list even after being told that I would have to leave my car warranty appointment regarding loaner waiting list even after being told that I would have to leave my car More

The service was quick, efficient, and they even throw in a free car wash at the end. a free car wash at the end. More

Great timely service. This is my third time at Jim Butler and the team there is very good. I would like to receive more details on the items that need future attention for planning purposes. Butler and the team there is very good. I would like to receive more details on the items that need future attention for planning purposes. More