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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,258 Reviews

4,258 Reviews of Jim Butler Chevrolet - Service Center

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January 16, 2019

Oil change Great service I will recommend them all my family. They helped me with any questions or concerns. Well maintained and stocked. Fast service on the ser More

by clawrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sparks, Alex Cox, Melissa Perez, Mike Brewer
Jan 17, 2019 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our service team took great care of you and your vehicle! We look forward to working with you again next time!

January 15, 2019

Great service and friendly personnel I’ve been going here for years and have never had any issues. They always have my veichles done when they say they will be done. More

by Schaefers10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug kircher
Jan 15, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind review and repeat business! We sincerely appreciate your business and look forward to continuing to provide you with excellent customer service for many years to come! See you next time & safe travels!

January 15, 2019

Oil change Easy breezy and very friendly staff Efficient and thorough a bit congested initially due to remodel employee very knowledgeable and I will definite More

by jaciewprice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Jan 15, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We're so glad you enjoyed working with Kim and we look forward to working with you next time! Hopefully, the construction will be all cleared up by then and you will love the improvements!

January 13, 2019

Good service. Service and waiting area are good. Need more shuttle drivers, or ease up the loaner policy for those of us that have errands to run while we get our v More

by vigneryc53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Gibbons
Jan 15, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience and feedback with us! We are so glad that everything went as expected for your service and that you enjoyed our waiting area! Our rental policy comes straight from GM, so we are not at liberty to change that. It is always an option to drop your car off and plan for another form of transportation instead! We look forward to working with you in the future.

January 12, 2019

Easy to get service with or without appt. And employees are I have nothing but great experience with Jim Butler dealership in the 19 years i have been doing business with them. And will continue to do so. More

by LADYBUG776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your kind words and long time repeat business! We sincerely appreciate your business and we look forward to providing excellent customer service to you for another 19 years and beyond!

January 10, 2019

Nearly two hour oil change.. Took nearly two hours for oil change with appointment.. ended up being late to work.. I could see if it was bigger repair?? Or even if would have b More

by w.starkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Jan 10, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback, Mr. Starkey. As should have been communicated to you while setting the appointment and during check in, our estimated wait time for oil changes and tire rotations is 90 minutes. We apologize if that was not clearly communicated to you and that you were late to work. We do recommend setting aside at minimum 90 minutes for oil changes/tire rotations to avoid these unfortunate mishaps. We sincerely hope that your next visit with us will go smoother with this information!

January 10, 2019

First oil change Wait time was ridiculous both outside an inside. You need a better system!!!! Service specialist take way to long with paper work and customers time. More

by donhanock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Did not get anynames
Jan 11, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Don. We're glad you found our team to be friendly and helpful! We actually are making substantial improvements to our system, as you may have noticed by the construction in process in our service department. We understand that wait times can be frustrating while waiting for a service advisor, but it is extremely important that we are able to get a clear picture from our customers of what is going wrong and what services need to be completed. If this is not completed properly, we find many customers end up coming back with additional problems that were not communicated to be present. We understand that you were only there for an oil change, but many other customers are there for things going wrong with their vehicles, and not just maintenance. We are, however, changing the structure of the service department to streamline the process and create better visibility for our staff and customers. We understand that it may appear that some of our staff is not actively doing anything, but we assure you they are. For example, the service advisors that do not have a customer in front of them are often making phone calls to update the 30-40+ customers each advisor sees on a daily basis on the status of their vehicle, finishing the paperwork for said customers to ensure billing is correct and then calling customer to let them know that their vehicles are ready. This is why we ask our customers that have dropped off their vehicle to wait for our call that their vehicle is ready before coming to pick up, rather than showing up early and having to wait as was the case in your situation. Again, we do certainly understand your frustration, but we are making improvements and there is a method to the madness of working at such a high volume dealership and service department. With this insight to the processes in place and the processes being improved, we hope you are able to enjoy your future visits with us a bit more. Safe travels & see you next time.

January 09, 2019

Work done right Very friendly staff. Met with advisor and went over what work was needed and what was not necessary. Work done, car washed. Couldn't be happier...... More

by daw92850
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 10, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

January 09, 2019

Kim= Great Service Friendly always nice,professional and listens to what I need & doesn’t try to upsell me advises what needs to be done not pushy she’s the ABSOLUTE BES More

by gant_terrance
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! We're glad to hear you enjoyed working with Kim! We agree- she is truly an asset to our team. We look forward to working with you again! Safe travels.

January 09, 2019

Oil change, tire rotation Service was on time and efficient. Everyone at Butler was friendly and informative. I will bring my truck back for all future services. Two thumbs More

by royalraven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zensen, Mike Johnson
Jan 10, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

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