Jim Butler Chevrolet - Service Center

De-flated by a Bolt Called in to set an appointment because I was nearby. Not my usual place to go since I am a Jim Butler Kia customer, but I knew I couldn't make it wi Called in to set an appointment because I was nearby. Not my usual place to go since I am a Jim Butler Kia customer, but I knew I couldn't make it with my tired unable to hold air. Got to Jim Butler Chevrolet and was pulled right in. They helped me get a new tire, rental during my wait, and of course coffee and donuts (it's the Jim Butler way). I had a good experience and will be back. More

Long wait Had a 930am appt. On Tuesday. Although I was told they had a preliminary look at it, it was two days before they actually worked on it. If I had an ap Had a 930am appt. On Tuesday. Although I was told they had a preliminary look at it, it was two days before they actually worked on it. If I had an appointment why did it sit there two days? By the time I received a quote there was no time to finish the needed repairs before the weekend trip we were taking. I ended up having to rent a car. I took the vehicle home at that point. Not sure when or if I will return for the repairs. I do not see any of the names of the people I dealt with below More

Best ever The service that I received was the best ever Kim was very helpful and took the extra time to explain every that was needed and what and when the next The service that I received was the best ever Kim was very helpful and took the extra time to explain every that was needed and what and when the next warranty maintenance is due and I would rate her a solid 10 on her service More

New Battery Everyone was awesome on one of the coldest days of the year. Kim was great in getting things organized and the job was done. Donnie made sure everythi Everyone was awesome on one of the coldest days of the year. Kim was great in getting things organized and the job was done. Donnie made sure everything moved along in a way that was the least impactful to me. Thanks again, everyone. More

Awesome! Bill Timmons is my service advisor! He is absolutely AMAZING! He has helped me in every way he can. He’s taking such good care of my car EVERYTIME I w Bill Timmons is my service advisor! He is absolutely AMAZING! He has helped me in every way he can. He’s taking such good care of my car EVERYTIME I went! I highly recommend bill! More

Horrible service ! Wasn’t informed by Greg that warranty was out on the car. Had a major attitude ! Will never buy another car at Butler !! , ask if a rental car could b Wasn’t informed by Greg that warranty was out on the car. Had a major attitude ! Will never buy another car at Butler !! , ask if a rental car could be provided , he said yes . Called me Monday and said the car was out of warranty and it was going to cost around $450 and would have to pay for the rental . And after a long discussion he didn’t charge me for the rental , and acted like he did me a major favor , so Thursday the check engine light is coming back on , and car is running the same way it did . I’ve bought a brand new 2015 SS camaro , a new 2017 Malibu , my mom bought a new Chevy equinox a few years ago . I was Getting ready to trade the camaro in a for a new truck ! That’s definitely not going to happen now , I will go else where . Also calling GM directly and making a compliant about Jim Butler Chevy ! More

Very good service, the department runs extremely efficient I had a 1000 scheduled appointment to have a DVD screen fixed in my 2016 suburban. It took about 3 hours to diagnose and confirm a replacement part w I had a 1000 scheduled appointment to have a DVD screen fixed in my 2016 suburban. It took about 3 hours to diagnose and confirm a replacement part was needed. The dealership did NOT have a replacement on-site or nearby. A new part would be in the next day. Kim arranged for me to get a rental at no charge and sent me on my way. I received a call the next day the vehicle was ready, went it, got the Suburban and all is good. More

Oil change number 2 Everyone I dealt with was polite and professional the oil change lamp very fast I I only have time for one cup of coffee. Thank you Everyone I dealt with was polite and professional the oil change lamp very fast I I only have time for one cup of coffee. Thank you More

Truck work done Told them that i was having issues with my trailer break system and they recommend i drop it off for a day or two so someone can take a look at it. Wo Told them that i was having issues with my trailer break system and they recommend i drop it off for a day or two so someone can take a look at it. Worked out well since i was going out of town for a couple of days. They fixed the system in the time frame they said they would which made me very happy. More

Recall and general check Your team worked hard to get my car back quickly. It was for a recall on wiper issue. I also asked them to check over my car since my extended warra Your team worked hard to get my car back quickly. It was for a recall on wiper issue. I also asked them to check over my car since my extended warranty is expiring on 2/23/19. They indicated they did that and found nothing. While driving home my tire pressure light came on indicating 2 tires, one in front and one in rear, were low on air pressure. I had to wait till the next morning to air in my tires. Now my car is hesitating while I accelerate. I am in the process of bring it back for service. I realize that sometimes things like this occur, but it is very frustrating to have the car towed. Now I will have to get someone to take me to get the car once it is ready from your service department. More