Jim Click Chrysler Dodge Ram - Service Center

Their maintenance for life is a jok! I have 2 vehicles that I have brought to Jim Click, one is New Ram and the other an older Mercury Mariner.so, 2 seperate dealerships but huge problems I have 2 vehicles that I have brought to Jim Click, one is New Ram and the other an older Mercury Mariner.so, 2 seperate dealerships but huge problems at both. The Mariner has maintenence for life which is a joke unless you have 3 hours to wait and that's with an appointment made 3 weeks prior. That's just one of many other issues I've had with them not to mention they are flat out rude. With the Ram (Dodge dealership) you can call for an appointment and if your lucky on the 5th or 6th call someone might even answer. Then I get lucky and actually get the appointment only to show up for it a week later (recall issue) and they don't have the part. The J Click family of dealerships will never get my business in the future. If you want to buy a car they are all over you, but for service they are nonexistent, go figure. More

Outstanding Service and Sales. I went to Jim Click Dodge for a Recall on my 2016 Ram 1500. The service staff was professional and courteous. While I was waiting looked at the new Ra I went to Jim Click Dodge for a Recall on my 2016 Ram 1500. The service staff was professional and courteous. While I was waiting looked at the new Ram trucks and eventually purchased a new 2019 Ram 1500 Rebel. The Service, Sales and Finance staff were Outstanding. I have seen the negative reviews for the Service Department and all I can say is, for me it was just the opposite. More

New 2017 Ram Malfunctioning GPS July 2017 purchased 2017 Ram. GPS malfunctions tells us we are in a restricted area (Tucson, Freeway, Sahuartia, Vail everywhere). Has us take frontag July 2017 purchased 2017 Ram. GPS malfunctions tells us we are in a restricted area (Tucson, Freeway, Sahuartia, Vail everywhere). Has us take frontage road or through residential areas. Jon and his supervisor told us we can update the GPS for $800, this is a brand new car and we purchased a NEW GPS, but we can now pay an additional $800 to update. Jon and supervisor can not replace the GPS because it would cost them $800. Jim Click can take your money but can't spend $800 of their money to make things right. Yes, we are sorry we purchased from Jim Click, stuck for life 😧 HEAVEN Help Us! More

Disgraceful ... every negative review is correct! The service department looks at you and lies, every time they open their mouth. They are without question the worst organization, either completely in The service department looks at you and lies, every time they open their mouth. They are without question the worst organization, either completely incompetent or total con men, or both. Every word from every critic of this service department is 100 percent correct. More

Worst customer service I’ve ever experienced The Service Center doesn’t know the meaning of the word “service”. It’s impossible to reach them in the phone. When you call, you are forced to leave The Service Center doesn’t know the meaning of the word “service”. It’s impossible to reach them in the phone. When you call, you are forced to leave a message and wait for a return call that may or may not happen. After leaving 3 messages over the course of 2 days, I finally received a return call from a service advisor, only to be told that they couldn’t even get my car in to diagnose the issue for 11 days. The individual I spoke was completely flippant & unconcerned with my needs as a longtime customer of the business, who has purchased multiple vehicles from them over the years. More

What Service Center? I can't even reach the service department to schedule service and recall work, I have tried repeatedly over the last week, dropped calls, on hold for I can't even reach the service department to schedule service and recall work, I have tried repeatedly over the last week, dropped calls, on hold for ever, 2 voice messages left and I still haven't spoken with a REAL LIVE PERSON. I gave up and called the other Dodge dealer on the east side and they answered the phone on the first call and scheduled me for the work. Good grief I wish I knew how to get in contact with Jim Click Jr. and tell him about my experience.. More

Lack of concern I called to set up an appointment for the purpose of a recall for passenger side I airbag inflator. I was on hold for a inordinate amount of time I.e I called to set up an appointment for the purpose of a recall for passenger side I airbag inflator. I was on hold for a inordinate amount of time I.e 15 minutes. I hung up and tried again after an interval of 30 minutes. This time I was rolled over to a representative's voice mail. I never received a callback. I elected to go with a competitor of Click Dodge. I would never have them service either my Dodge Magnum or my Jeep Grand Cherokee. A total disastrous customer service experience. They ought to be totally embarrassed. More

A/C problem on Dodge Caravan My wife's 2012 Dodge Grand Caravan was blowing hot air. We took it to J,C. Dodge Service Mgr. Chris Sapp. He checked if our extended warranty covered My wife's 2012 Dodge Grand Caravan was blowing hot air. We took it to J,C. Dodge Service Mgr. Chris Sapp. He checked if our extended warranty covered the problem. Within 3 hours on a very busy friday, he was happy to report-problem fixed-No Charge! Chris treated us very well. A few months ago Chris fixed an engine oil leak on my 2009 Corvette. With a friendly smile-he took care of it-once again No Charge! Tell me, where does that happen anywhere in the auto dealership repair business! Obviously can I possibly say enough good things about Chris Sapp and the Jim Click Dodge organization ? Nada! More

9 weeks for an oil leak I took my 2014 Dodge ram eco-diesel in for a small oil leak. It took over nine weeks for them to finish the job. I dropped it off on the November 3 I took my 2014 Dodge ram eco-diesel in for a small oil leak. It took over nine weeks for them to finish the job. I dropped it off on the November 3, 2015 and was finally able to pick it up on January 8, 2016. They constantly use the excuse they had to order parts from the East Coast which is why it took so long. There original estimate was that I would have it before Christmas however they missed threaded a bolt into the cylinder block causing it to go past the new year, because they had to order a new one. They never call me to give you an update, I always had to be the person to call. They did give me a rental car for the time it was in the shop , instead of driving a truck I was driving a Chrysler 200 . Now that I have the vehicle back it has a funny smell like, they left parts or some open oil container inside the cab. I don't want to take it back to the dealership so I'm hoping that air freshener's will work. I would not recommend taking your vehicle to the service department. More