Jim Click Jeep

Great experience that me and my fiancée had with Arturo. Bought our new car here after a bad experience we had at a different dealership. Thank you Jim Click. Bought our new car here after a bad experience we had at a different dealership. Thank you Jim Click. More

We went to purchase a new Jeep and after way too long of trying to reach a price on a white 2021 Jeep Wrangler Sport 4x4 we left. While still nearby having lunch, we got a call from Maryam giving us a trying to reach a price on a white 2021 Jeep Wrangler Sport 4x4 we left. While still nearby having lunch, we got a call from Maryam giving us a price on another vehicle, which we declined. After getting home, 40 minutes away, Maryam called and we reached a price agreement on the Jeep. My husband hurried on back down only to be called, when he was 2 blocks away, and told that they sold the car out from under us. BAD BUSINESS! WOW. Maryam offered to find us a deal on another vehicle, but they've now proven to be untrustworthy and their word clearly means nothing, we will never buy from any Jim Click dealership, not that it matters, but they have lost us as a customer. They could have sold two cars, but they got greedy. We feel for Maryam as she lost a sale at the hands of those above her making greedy and poor decisions. Maryam called later in the evening to offer a comparable Jeep to us; same Make, Model and Year supposedly with MORE OPTIONS, a color we are not thrilled about and at a slightly lower out-the-door price. We have to give her credit, takes a good salesperson with tenacity to risk calling a very pissed off customer. So now we are supposed to risk the 40-minute drive back down there and "trust" this dealership will not sell the vehicle before we get there... no deal or promise in writing. Realizing this fiasco was likely not the fault of Maryam, one of us is willing to give it another shot, the other would rather go to the dentist and have teeth pulled. Final decision is we will drive down there the next day and see what new game they will play. PURCHASE UPDATE: We arrived to find the Jeep with a huge red bow on it staged out front of the dealership; ended up it did not have additional options, but was being offered at a slightly smaller savings from the original deal. We decided to purchase the Jeep after all. Maryam and her General Manager, Ted Navarrete, were both apologetic for what had happened on our original deal and wanted to make things right. While we were doing the abundance of paperwork, Maryam was to have the Jeep sent across the street for window tinting; that didn’t happen. We had to schedule an appointment and bring the Jeep back in for the window tinting, which we did. A few days later we were peppered with calls pressuring us to install and sign up for a cellphone App. Maryam made 8 calls, sent 2 texts and 2 emails within about a 2-hour period, she asked us to make the 40-minute drive there for her to install the App on our cellphone. Maryam even went so far as to ask permission for her to sign us up on her cellphone and promised she would delete the password from her phone afterwards. We have no idea what the App is or why the urgency to install and sign up for it, this should have been discussed at the time of sale. Maryam insisted it needed to be done prior to months end and offered a $25 Gas gift card for driving back again. A week after purchasing the Jeep, we learned that Jim Click gives our information to Sirius to sign up for their service. Sirius representative had all our contact info and purchased vehicle info. Perhaps we authorized that somewhere in the fine-print, we’re not about to go back and search. Remaining unresolved issue is the pinstriping we paid for; Maryam was to follow up, but we've never heard anything. Supposedly they are getting us a good deal on our RV tow package, we will see if that really happens. In summary, like all dealerships, they can care less about the buyer and the buyer’s time; only concern is to make a sale and request a “10” review rating. This transaction was unique in that they made a deal then sold the Jeep to another person which is a very poor business practice. Jim Click Jeep subsequently even made an additional sale because of us; to our friends who loved our Jeep and went right down and bought the similar one… then returned it the next day and upgraded to a 4-door. More

JIM CLICK JEEP SERVICE WHAT A SHAME Complete fluid JIM CLICK JEEP SERVICE WHAT A SHAME Complete fluid exchange 2014 jeep rubicon 100,000 miles Radiator flush preformed and mixed tap water which co JIM CLICK JEEP SERVICE WHAT A SHAME Complete fluid exchange 2014 jeep rubicon 100,000 miles Radiator flush preformed and mixed tap water which contain minerals not 50/50 mix or distilled water. Service manager stated this is their method and I asked if this is acceptable on Aluminium motors? His reply was ask a plumber about the local water problems with corrosion. Brake fluid flush I noticed still brown tint and service manager stated some of the fluids they use have a brown tint and if reservoir has sludge they don’t clean 😳👎 Differential covers were painted over in place with over spray on the steering arm and torsion bar and no new gaskets or silicone to do a certified differential cleaning.and fluid exchange. Brake inspection listed front and rear brakes in red zone immediate attention. Upon inspecting found rear brake need replacement but front brakes in green zone which shows dishonest reporting to benifit putting money in their pockets. Replaced PVC valve and tech stated hard place to change out. Driving down the road the Jeep engine quit and towed to a different dealership and found wire shorted in the area of the PVC valve and fixed and down the road 😳👎 Jim Click service manager wanted me to rate them 💯 percent 😳🤔🙃🤣🤣👎 True Story Craig More

"Service is Great!" We have been having our cars serviced here for more than seven years. Absolutely the Best! Tony and John are always attentive and professional. Wil We have been having our cars serviced here for more than seven years. Absolutely the Best! Tony and John are always attentive and professional. Will not go back to the other dealerships. More

Horribke service They will accuse you of trying to run a scam on the loaner car they give you. This is a terrible place for service. Plus will scam your warrenty for a They will accuse you of trying to run a scam on the loaner car they give you. This is a terrible place for service. Plus will scam your warrenty for additional repairs after they fix it so you have to go back in. Believe me, they will. More

Service Rep Kevin Carey Kevin Carey was an excellent service rep for Jim Click Chrysler in Tucson. His team resolved one of those problems that occur "some times". This was Kevin Carey was an excellent service rep for Jim Click Chrysler in Tucson. His team resolved one of those problems that occur "some times". This was my second time working with Kevin and would call on him again. More

Warranty/Recall Honored - Great Service Rebecca took care of everything!! She looked up and confirmed the recall for my car which was not starting , she accepted the car from the towing co Rebecca took care of everything!! She looked up and confirmed the recall for my car which was not starting , she accepted the car from the towing company which picked it up from another garage, she kept in touch with me, she confirmed the fobs were included with the recall, and had it all ready for pickup - all work covered by warrantly. They had the car back to me within one day. I was extremely happy with the service and the integrity of Jim Click Chrysler Jepp and Rebecca's excellent help! More

Bad experience I would never recommend Jim click to anyone there service department does not know what the heck they are doing and the sales department sells lemons I would never recommend Jim click to anyone there service department does not know what the heck they are doing and the sales department sells lemons to their customers. More

Worst service ever experienced I have never in my life experience a terrible service eith Jim Click. But this right here is terrible. Jim Click has it where you have to make an app I have never in my life experience a terrible service eith Jim Click. But this right here is terrible. Jim Click has it where you have to make an appointment. I called for an appointment Spoke to service person name Kevin. He "stated" he schedule my appointment on the 6th of June 2019 at 5pm. He stated they have to keep my car at the shop. I asked for a loaner he said I have to pay for renter car or speak to a manager to see if someone can work something out for me. I asked if it was possible if one can call me due to my work hours so I would not be late and if we can rearrange something ahead of time. He said sure. I will have a Manager call you. Then he schedule my appointment. 2 weeks was too far out but, I guess I had no choice. I felt my car need service asap and it may not be drivable. I asked if someone could just look at my car so I know if it's safe to drive while waiting this long for an appointment to see what I'm seeing or test drive it with me. He couldn't do it. Never took my car to a mechanic who couldn't help in my life. So, two weeks is almost there. I called on that Monday on 3rd to confirm my appointment, Also had new issue oil change needed to be service and I never RECIEVED NO CALL BACK FROM NO MANAGER. I spoke to a Representative to confirm my appointment, and to inform service I also will be needing a oil change. She looked up on file and stated I'm not schedule for an appointment. At this point I'm not happy because first I was told my appointment was schedule (no schedule) as promise within 2 weeks of waiting, I was promise a manager ( no manager called me). Representative made contact to Kevin, said she spoke to Kevin and he told her he will call me back to take a message. I gave her 2 contacts to be reached and told her my time I be going back to lunch and to let him know, also told her what time I'm off. Day 2 went by no call from Kevin, I spoke to same Representative she said she remember speaking to me yesterday and I told her Keven never called me back. She was nice and apologize and made contact to Kevin again he told her again he will call me back. I never received a call back. Then I called on .y lunch time again and she tried calling Kevin he said the same thing again. I asked if I could speak to a manger took my information, I told her I have voicemail issue and if I missed his call to have him call my second number she said okay and I return back from lunch in hour at 1:06pm she said okay. I get a call from John Brown then text me at 1:07pm then text me and said hes leaving and will be in next day at 7pm. Day 3, I called the office again transfer me to John Brown omg!! At this point I'm really frustrated going in circles. I left a message on his voicemail no call back from Kevin nor John. The Representative felt bad for me, I drove down to service after work no ones acknowledged me when I first drove up just started at me. Spoke to lady asked to speak to supervisor, she asked if there something she can do I told her I'm not sure at this point. But, I need to speak to supervisors. I explained it to her she said I would have to talk to John and hes not here. I asked to speak to someone else spoke to an Eddie he was no help and told me renter car places are closed when I asked if I can leave my car there and he has no loaner for me. I asked is there anyone who can help GM I was referred to have GM call me I left my contact no GM call me. I called again on Thursday no one can help me. I left another voice mail on John's Brown phone. Then calls me on Thursday sround 5:47pm, Tells me I have to wait another 2 weeks, pay for renter car and not guaranteed my car will be worked on. Plus pay for service to look at my car for $100 and something. Then charge me xx amount to do the seevice. I explained how serious my car is and I waited few weeks to come today. Is there anything you guys can do to make it sooner. Well if you think your car is not safe to drive you can leave it here at office but no garueenteed it will get worked on you still have to wait between 15th and 21st. Omg!! 11 days to wait.. 11 days to pay for rental car, plus look at my car.. plus charge extra to do the service. I have no money like this. I asked could I used my service some where else that would within Jim Click area to use my warranty. He said no. I asked if he was at the office right now I'm 2 mins away if I can leave my car with him.He said he was at the office but no one is available He said enterprise closes at 6pm. I explained I was told you guys would allow me to use a loaner by Eddie he said that's what a loaner is Enterprise. I called GM on Friday morning but, no call yet. I'm frustrated still haven't got my car service. Missing days of work because I cant drive my car too much and I'm teting not to loose my job I have children who are sick and if needed to be in the hospital for emergency or doctor's appointments this will be difficult for us. I feel that no one tried to help, nor this whole time put in a schedule until able to get a hold of supervisors. I felt like John Brown was saying things to me that were bot true after someone else tells me other wise. I had a loaner before in the past by Jim click and was able to be safe in a loaner until they was able to fixed my car. I never in my life experience this with Jim Click. I have also been loyal to.this company made you feel like family or a customer feel comfortable and I was able to refer many people to go there but this . This is ridiculous. I'm stuck not able to get my lifetime guarantee oil change by Jim click, wait almost a month to get an appointment, now I have to try and find another service somewhere else because Jim click refuse to help. No one wants to help a customer why would they treat there customers like this..I'm very disappointed and I give 0 on stars. More

Mary Justice We purchased our jeep from Jim click Chrysler Jeep and had a good experience but as they say “service was long after the price is forgotten“ Tony, D We purchased our jeep from Jim click Chrysler Jeep and had a good experience but as they say “service was long after the price is forgotten“ Tony, Doug, Dave, and Max are outstanding employees and make us feel welcome every time we visit the dealership for service. They also have always got our service done the way it should be quickly and on time every time , most people dread having to go take your car in for service but these guys take all of that away by the way that they treat you and make you feel. Jim click Chrysler jeep should feel honored to have these guys working for them and doing the outstanding job that they do day in and day out. Service can sometimes feel like a thankless job, but not to these guys these guys have always made us feel so comfortable and welcome that we actually don’t mind taking our jeep in for service . So you guys keep up the great work and we will continue to feel comfortable to refer our friends and family to the Click group of automobile dealerships. More