Jim Curley GMC Lakewood

NEVER IN MY LIFE HAVE I RECEIVED SUCH TERRIBLE SERVICE!!!!! I never write reviews on anything but I have to write about the terrible unprofessionalism of this place. After being given the run arou SERVICE!!!!! I never write reviews on anything but I have to write about the terrible unprofessionalism of this place. After being given the run around by Cynthia the "saleswoman who has worked there for 14 years" she took me keys to my truck to have them give me an appraisal. She came in minutes later with my WINDOW STICKER which was in my glove box, in a zipper binder and riffled through all the paperwork in my book. Why she needed the window sticker on my trade in vehicle in BEYOND me but to go through my belongings without me being even near my truck? I then went outside to get my purse out of my truck and my truck was gone. One of the "workers" took it for a little joy ride WITH MY PURSE AND IPAD IN IT to see how it rode and then parked it hidden between two rows of cars because "that is where they do their estimates." After asking what the bottom line was on the car she started preaching to us that she works 14-15 hours a day and needs to feed her family and "we have a right to do that don't you? I mean you get to make money at your job" and went on and on and on. As we were walking away from her and out the door in disgust she raised her voice and was literally YELLING across the dealership at us to finish her tyrade that she was on because she didn't want to get the best number on the vehicle. She later called me back and left me a message that the most important part of a relationship is communication and if we don't have that we have nothing (I don't need a sermon or a therapy session from you honey). Naturally, I called the manager today and gave him an ear full and I would NEVER send anyone there again. To give you the run around is bad enough but to go through someone's PERSONAL belonging and riffle through their glove box??? That is amazing. If anyone ever mentions this place PLEASE send them away if you want them to have a good experience. They will do nothing there except get invaded. More

I purchased a 2008 Buick Lacrosse back in July for about $16,000 (after taxes and fees) from the Jim Curley dealership in Lakewood NJ. The sale went fine and my fiancé’ and I took delivery of the car towar $16,000 (after taxes and fees) from the Jim Curley dealership in Lakewood NJ. The sale went fine and my fiancé’ and I took delivery of the car towards the end of July right before we went on a 2 week vacation. After we returned during the month of August, we noticed that the passenger side Air Bag Light, was not activating when someone sat in the seat. We called the salesman and he told us to bring it right in so he could take a look at it. When my fiancé got to the dealership we could not get the situation to repeat itself. This happened 1 more time with the same results. During this time period we also noticed that if the car was started when a door was open and then closed, it would show on the drivers information panel that the door was still open until we actually turned the car off and restarted it. After this happened for the 3rd time we decided to just leave it with the service department until the issues were resolved. After them having the car for close to a week we were told nothing was wrong. When bringing the car back home from this week long repair diagnostic, I pulled into the driveway and noticed that my door alert system now completely did not work. All 4 doors and the trunk were opened and the car reported that everything was closed and operating correctly. Drove straight back to the dealer were I left it for another week. This time they told me the cars PCM was replaced which controls all of those functions. By this time it is mid September I believe. From the day we bought the car two of the tires kept loosing pressure over time so we knew that we would need to replace the tires seeing they were not under the cars warranty and were considered wear and tear. During October I went to fill the tires up once again but this time we noticed that the cars tire monitoring system was reading the pressure but mixing up the tires. For example it was saying our left rear tire was low, but in actuality our front left was low. I know enough about cars to realize that this car had some serious electrical issues. On the 16th of October I brought the car back the dealership and told them I am done with this car and wanted something else. We put maybe 4000-5000 miles on it since July and it had been in the shop for close to 2-3 weeks during that time. I was told no problem and we found a 2008 Pontiac Torrent which was perfect but priced at about $22,000 (after taxes and fees). When we went to do the paperwork they were treating the Lacrosse as a trade in and we were losing close to $4,500 from what we paid for the car 3 months prior. After a week of fighting and negotiating we came to terms on the sale price of the Pontiac and the trade in for the Lacrosse. Still we lost about $4,000 dollars on the trade. After a few months went by it started to bother me more and more so I did some research with the NJDMV and found the previous owner of the car through a record search. I met with the previous owner in December and found out she got rid of the car because she had electrical issues with it not starting. It would take fits and the car just wouldn’t start. She told me the dealership actually had to tow it out of her garage to get it to the shop. After dealing with this enough times she finally told them she wanted to go with another car and bought a KIA sedan. (I was told the previous owner got rid of it to buy an SUV). Now in March of 2011 we needed to bring the Pontiac in for service because the battery was bad in which it was replaced free of charge. During the beginning of July the car wouldnt start and we brought it right to the dealer just to be told that the battery is now out of warranty and since we never paid for the replacement it would be $120 just to diagnose the battery. This was my first dealership experience and left such a bad taste in my mouth I want everyone know just how terrible this dealership is. When working on the trade in for the Lacrosse one of the sales managers Rob was so insulting and demeaning I cant believe there havent been more complaints. More

I have to write this review so other potential victims can be prepared. The sales process was excellent. I negotiated pricingthrough their internet contact Heather Lindabury. They emailed me pricing on a can be prepared. The sales process was excellent. I negotiated pricingthrough their internet contact Heather Lindabury. They emailed me pricing on a model I picked from their inventory online. She verified vehicle additional options as per the window sticker. I told her my wife & I were coming in on Saturday to make the deal. We arrived @ 10:30 & spoke to sales mgr Chris Cotten who assigned us to Roberto Castro. It took us less than an hour to finalize the car & finalize their pricing. Then, we sat for 2 hours until we got to their finance guy Bill Tobia(snakeoilsalesperson).He proceeded to have my wife sign the MV docs etc. I finally asked him if we were getting the 1.9 special finace rate thru KIA. He said no but he has sometthing he thinks we will like better.He proceeds to try to sell us on the extra warranty until I finally asked hi what our offer is. He offered 4.9 over 72 months instead of 60 with an attitional 500 rebate included. I asked him why we did not qualify & he said her score of 695 was below their 720 requirement. I was furious we waited all this time to have him tell me we did not qualify. I told him I was pissed off. I was ready to walk but my wife was unwilling(she is very agreeable & want no turmoil). So I left because I had to return my leased vehicle to another dealership since we were doing a change of vehicle with my insurance co. Knowing I was not happy & my wife was too tired to fight. he proceeded to bang her with Motor club membership for 500, oil changes for 36 mo's every 7500 miles(this is 8 oil changes @ 51.88 per change) @ 415 & Gap coverage for 750. I contacted my ins co & they offer loan/lease gap coverage for less than 20 dollars for the year. Bill Tobia is a licensed property & casulty producer so he should know there is coverage available through the insurance companies(we also put 5000 cash down which minimizes the need greatly).I emailed Jim Curley III regarding this & he had his sales manager(Chris Kimbiv) call but he had no answers for me. Finally, spoke to Jim Curley & he apologized for the confusion & offered to void the 3 sevices & send a check to my bank that we will be paying. He has to know that his finance guy is a total troll but I guess that is ok ith him. I'm not gonna trash the dealership when the KIA survey comes in since everybody was terrific except for the finance guy. More