Jim Dobson Ford, Inc.

Oil change and other repair They were very helpful. I live in town, so they drove me back out to my home and picked me up when it was done! They were very helpful. I live in town, so they drove me back out to my home and picked me up when it was done! More

Great Experience Don Dobson was great to deal with. Not pushy in the slightest and made sure that any questions we had was answered. He also informed us of some differ Don Dobson was great to deal with. Not pushy in the slightest and made sure that any questions we had was answered. He also informed us of some different financing options that we didn't know about. Don went above and beyond to treat us right and make sure that we were completely satisfied with out experience. Highly recommend this dealership. More

Very professional and service oriented! Very happy with experience I had there. Great service and took care of the customers on all Levels! First experience there and I will be back in the Very happy with experience I had there. Great service and took care of the customers on all Levels! First experience there and I will be back in the future More

Ol change Soon after I got there they took my car back and I didn't have to wait very long before they done. The service manager and all others were very nice. Soon after I got there they took my car back and I didn't have to wait very long before they done. The service manager and all others were very nice. More

Great place to buy a vehicle I am always pleased with the way they treat me, and service my car! Friendly place! I am still loving my Escape that I bought new there, and the serv I am always pleased with the way they treat me, and service my car! Friendly place! I am still loving my Escape that I bought new there, and the service department keeps it running great! More

Great service. Dobson services all my vehicles. When I was considering getting a new vehicle Dobson was my only choice because of their excellent service for over 25 Dobson services all my vehicles. When I was considering getting a new vehicle Dobson was my only choice because of their excellent service for over 25 years. More

The Best Overall Car Buying/Ownership Experience This is the 8th vehicle I’ve gotten from Dobson Ford over a span of 20 years. I have plenty of options for buying cars but I stay at this dealership. This is the 8th vehicle I’ve gotten from Dobson Ford over a span of 20 years. I have plenty of options for buying cars but I stay at this dealership. Their “valued added” approach to selling & servicing my cars is what keeps me coming back. Sean is my salesman. I use to buy from Sean’s father and since he retired, I put my trust & confidence in Sean. Thanks again Sean for another great job. More

The salesman Sean did a good job, however his boss was a jerk. Sean stated in the test drive that they stand behind their products, however after i spent over 30K they were not even willing to fix the cd/na jerk. Sean stated in the test drive that they stand behind their products, however after i spent over 30K they were not even willing to fix the cd/nav system that they knew was broken. They also pointed out that the tires need to be replaced and then charged me a "dealer rate" that was the same price as sears when I checked. Now I am in Nashville TN and my truck is in a ford dealer for repairs. Thank God i bought a service/repair plan with my bank. I would never recommend this dealer to anyone. When i told Sean that i was very dissatisfied with his empty words of stating that they stand behind their products. He said that there was nothing he could do, his boss was not willing to help with anything. This is by far the worst experience buying a vehicle i have ever had. I should have know not to buy it when we went to look at the truck and they didn't have time for us. After taking it for an hour so they could have lunch, Sean said that his boss was too busy, so he would call us when they had time for us.. We had to go in at 5pm and demand that we be able to try to make our purchase. If this is how small town dealers are, I would much rather drive a long distance to deal with someone who cares and is willing to live up to their statement of how they are built on customer service. Obviously this is an extremely FALSE statement! More