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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,317 Reviews
Call Service Center (770) 872-6272

2,317 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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February 03, 2022

So far I am very satisfied with the service department. They always treat me with respect and they are very knowledgeable. More

by LOCATAPIPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr, Drew Pederson
Report | Print
Feb 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again soon!

February 03, 2022

We always love everyone at Jim Ellis GMC Buford. They are more than willing to go above and beyond to assist and make things right. More

by JUDITH_ROCHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gonzalez
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Feb 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for choosing Jim Ellis Buick GMC Mall Of Georgia as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

February 02, 2022

I’ve been there several times only to get an inflated estimate every time. I know you’re in the business to make money but making up frivolous repairs and the amount of time it will take to repair an iss More

by ANTONIODAWSON
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Banos Jr
Report | Print
Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We hope that you will consider us again in the future. Thank you.

February 02, 2022

Repair not timely, they never call and only communicate when I call them. My car was dirty inside. More

by RACHUKF10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Gonzalez
Report | Print
Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. If you are willing, please contact our service manager, Sean Garrett, at 678-889-8881 so that we can work towards a resolution. Thank you.

February 02, 2022

The advisor help me a lot, fe does his best trying to solve my situation thanks for that More

by DANIEL_URDANETA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Feb 02, 2022 -

DANIEL_URDANETA responded

Good dealer

January 31, 2022

The people are always very nice. When I have work done there, it has been done very well, and the prices are very reasonable. More

by GERALD.CAGLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gonzalez
Report | Print
Feb 04, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 27, 2022

Friendly and fast service! Such a pleasure!! From making the appointment to payment of service, it was a pleasant experience! More

by BMULLINS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Banos Jr
Report | Print
Jan 31, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall Of Georgia! We look forward to your next visit! Take care!

January 27, 2022

They did a great job detailing my vehicle. Sean has a great team and I look forward to visiting them again in the future! More

by chris.tillery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gonzalez, Sean Garrett, Jorge Banos Jr
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Jan 30, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Our staff is committed to providing each of our clients with the best automotive experience! Thank you for the great review!

January 25, 2022

Writing a review is a waste of time. Just the the star ranking speak for itself. More

by rwalters1585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Report | Print
Jan 29, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

January 24, 2022

Over priced and the communication wasn’t the best. The person was rude at front desk when we came to pick it up. More

by rgelmini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Banos Jr
Report | Print
Oct 08, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

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