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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,358 Reviews
Call Service Center (770) 872-6272

2,358 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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April 05, 2022

Nothing I came for got repaired or done. Wash job was only $25 but I would rather pay $45 and actually get a clean car. Will not be back. More

by RLGRIZZLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed above
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Apr 22, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact our scheduling department at 678-889-8880 if you would like to take advantage of the offer that we extended to you for complimentary pick up, detail, and the return of your vehicle. We hope to hear from you soon!

April 05, 2022

Very pleasant and very helpful. Did a wonderful job. I would recommend dealership to anyone. More

by SONYAHALE2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, your satisfaction is our top priority. Thanks for the recommendation, and have an amazing day!

April 02, 2022

GreaT staff kind and courteous very helpful. Always willing to answer questions about your vehicle More

by BROWNING125
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
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Apr 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

April 01, 2022

Honestly, The service centers needs improved. I spend 2 hours and 15 minutes for an oil change and tire rotation. Only to have them bring me truck out and the tires pressures were totally out of More

by MD.HOOPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Banos Jr
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Apr 22, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Jim Ellis Buick GMC Mall of Georgia

April 01, 2022

Jim Ellis Buick GMC Mall of Georgia is a great Dealorship! I take my car there to be serviced and they are always helpful. More

by ALICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

March 31, 2022

Knowledgeable and friendly staff who know their business and go the extra mile to take care of you. More

by AJt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
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Apr 04, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

March 29, 2022

My Service Advisor Jorge Banos presented me with excellent service. He was professional and deserves 5 stars for his work ethics. Thanks Jorge you are the best. More

by PRINCESSNYC1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rina Centeno kept me aware and scheduled my service needs. , Jorge Banos Jr
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Apr 02, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 29, 2022

Great customer service and car service is always quick! I appreciate the recommended services to keep me riding good. More

by MRSJASMINKELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim South
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon! Thanks for the recommendation, and have an amazing day!

March 28, 2022

Ed is one of the best service reps I’ve worked with. Does a great job making sure everything is taken care of. More

by RickPacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 22, 2022

One of the best experiences I have ever had with any dealership; they made sure that my truck was completed in time, and made arrangements to take me to my home and pick me up when it was ready. Good jo More

by SLWHITMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori
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Mar 27, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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