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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,337 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,337 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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July 15, 2020
After buying 3 vehicles dating back to when the dealership was about a mile down the road. I will never buy from you guys again. dealership was about a mile down the road. I will never buy from you guys again. More
by CHRIS.21.OWENS
Verified Customer
July 14, 2020
After dropping off my car Jerry Reinhardt assured me that he would take care of me and answer any of my questions. During the course of the day we made contact and I made decisions on what Services I needed he would take care of me and answer any of my questions. During the course of the day we made contact and I made decisions on what Services I needed to be completed. he also called me when the service work was done. I appreciated his communication and his service oriented attitude. Thank you More
by 49MONEYBUDGET
Employees Worked With
Jerry Rinehart, Sean Garrett
July 13, 2020
Another Great Service Experience I was very pleased with the service efficiency and the responsiveness of my service advisor Jerry Rinehart. He kept me informed of the progression of I was very pleased with the service efficiency and the responsiveness of my service advisor Jerry Rinehart. He kept me informed of the progression of my vehicle; it was actually completed earlier than promised! More
by Icehouse719
Employees Worked With
Jerry Rinehart
July 11, 2020
Service rep was excellent - even rode with me to understand the error code I was having in the vehicle. Everything was clean and they communicated well understand the error code I was having in the vehicle. Everything was clean and they communicated well More
by KMCVOLS
Employees Worked With
Tate? I don’t Remember the last name.
July 09, 2020
GMC is a cheap outfit. There's always nickel dime cost. I like the people at Jim Ellis, but your service work is priced out of line. Your estimate for engine and cabin filter. Plus MAS cleaning $300! I did I like the people at Jim Ellis, but your service work is priced out of line. Your estimate for engine and cabin filter. Plus MAS cleaning $300! I did the work myself for $70 w/ 30 minutes of elbow grease. More
by MCDHGUNIO
Employees Worked With
Don't recall names
July 09, 2020
Service provided by Tate 5 star Thank you When I return Service provided by Tate 5 star Thank you When I return for service I’ll be sure to ask for Tate He went above and beyond Good job Service provided by Tate 5 star Thank you When I return for service I’ll be sure to ask for Tate He went above and beyond Good job More
by SAMMYHAMILTON
Employees Worked With
Tate
July 08, 2020
Best customer service!!! We always receive the best service here. Very helpful staff . Very accommodating to all our needs all her questions are always answered. service here. Very helpful staff . Very accommodating to all our needs all her questions are always answered. More
by AVALOS48
Employees Worked With
Tedd
July 07, 2020
David and Ricky did an excellent job getting to the root of my clunking noise in the front end of my Sierra. They microphone it, found the problem and the truck runs like new. Thank you of my clunking noise in the front end of my Sierra. They microphone it, found the problem and the truck runs like new. Thank you More
by Birdman
Employees Worked With
Ricky, David Gonzalez
July 07, 2020
Initial service on Buick Encore The service associate was friendly and courteous while checking me in, and while providing me with the car/paperwork afterwards. Work was completed t The service associate was friendly and courteous while checking me in, and while providing me with the car/paperwork afterwards. Work was completed to my satisfaction and in the agreed upon time-frame. More
by RCHARRIS09
Employees Worked With
Ed Barnes
July 07, 2020
Tire Problem Service department found a faulty plug in the left front tire causing it to lose air pressure. Had made an appointment, arrived early, still had to wa Service department found a faulty plug in the left front tire causing it to lose air pressure. Had made an appointment, arrived early, still had to wait two hours to change one tire. Being a GM executive retiree I always try to utilize a dealer for service. Bought the tire from dealer but had to pay over $35.00 premium compared to Costco for same tire. Expected to pay a little premium but $35.00 is more than expected. More
by Zebra433
Employees Worked With
Ed Barnes
