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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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May 03, 2023

Awesome service and service knowledge shared! I had several questions and my advisor was very knowledgeable and helpful. Great experience! Thank you. More

by LIVELYHOPEONLINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

May 02, 2023

It was an appointment and they did the service in one hour. Everyone was very professional More

by Ppppa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy we could provide you with a positive experience!

Jun 29, 2023 -

Ppppa responded

We are always satisfied with the service dept.They are very professional they treat you not as a customer but as a friend

April 29, 2023

Length of appointment was confirmed when making & upon arrival, but I appointment exceeded time, causing me to run late for my next appointment. More

by GARRYJOESMITH@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Several CSRs but Cori checked me in.
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 28, 2023

4 This is getting scary now. This is getting scary and I don't think this is a bot. More

by threatashley@gmail.com
Recommend Dealer
Yes
Employees Worked With
4
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you so much for your high rating.

April 28, 2023

staff is always friendly and helpful. The facility is always clean. We use the his location for all of our service needs. More

by Karenkeen1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim South
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Rogers, Rina Centeno
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

April 26, 2023

she played on her phone and two other service reps discussed their weekend while the manager greeted me after left my truck b/c I sat in line waiting for 10mins watching 2 reps handle 8 cars More

by BYARD77@LIVE.COM
Recommend Dealer
No
Employees Worked With
Kori, she played on her phone and two other service reps discussed their weekend while the manager greeted me after left my truck b/c I sat in line waiting for 10mins watching 2 reps handle 8 cars
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 26, 2023

I bought my car from Fred Lovett two years ago, and I have been getting it serviced though James ever since. They are both wonderful. The experience has been so easy I have referred many friends and fam More

by Farrahs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team!

April 23, 2023

I am very appreciative of your support. Thank you for your time and attention and calling me back. More

by JILLIANSKELTON
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kim South
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Rogers
April 22, 2023

Everyone of their staff was very courteous and knowledgeable i will only allow Jim Ellis Buick to service my truck it was fix inlaysthats why I gave them a 5star More

by christineblack226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
April 20, 2023

Quick, professional and knowledgeable staff, no complaints so far. Comfortable waiting area with coffee!!! Easy online appointment option. More

by JOSE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim South
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ropp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Rogers, Rina Centeno
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