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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews
Call Service Center (770) 872-6272

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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January 27, 2022

They did a great job detailing my vehicle. Sean has a great team and I look forward to visiting them again in the future! More

by chris.tillery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gonzalez, Sean Garrett, Jorge Banos Jr
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Jan 30, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Our staff is committed to providing each of our clients with the best automotive experience! Thank you for the great review!

January 25, 2022

Writing a review is a waste of time. Just the the star ranking speak for itself. More

by rwalters1585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Report | Print
Jan 29, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

January 24, 2022

Over priced and the communication wasn’t the best. The person was rude at front desk when we came to pick it up. More

by rgelmini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Banos Jr
Report | Print
Oct 08, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 24, 2022

It's fine but not spectacular. Not sure all of the service advisors know what they are doing. My go-to guy left fairly recently and I don't know who to trust anymore. More

by Lmcallander2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Finn, Sean Garrett
Report | Print
Feb 02, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you bringing this experience to our attention. If you are willing, please contact our service manager, Sean Garrett, at 678-889-8881 so that we can ensure a positive experience for you in the future. We look forward to hearing from you.

January 24, 2022

Extremely customer friendly! The team will answer all your questions with honesty. Would recommend to my family and friends for all their car needs! More

by AGEISER85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Finn
Report | Print
Jan 27, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 24, 2022

Always accommodating, professional and friendly. I can always trust their work to be highly efficient . More

by JCULVERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett, Jorge Banos Jr
Report | Print
Jan 27, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall Of Georgia

January 21, 2022

So I did my oil change here and the price was $40 more than last time and they told me I needed $850 worth of new brake pads (and to not wait too long, otherwise I'd then need new rotors.) I took my car More

by brandy.wozniak
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. We hope that you are willing to give us another chance in the future.

January 20, 2022

Great service! Thank you for the speedy turnaround and professionalism. The ride home and pick up after my car was done was most helpful More

by KRISTYN.LAHIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!

January 17, 2022

Always taking care of my 2003 Yukon. Will always trust them to give great service. 10 out of 10! More

by Linden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

January 16, 2022

Felt like they were very honest and fair, good quality. I trust them and will be back. More

by FARNHAM30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett, Drew Pederson
Report | Print
Jan 18, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there! We're so happy we were able to help you out! Thank you, and have a fantastic day!

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