Jim Ellis Chevrolet of Atlanta - Service Center

Fast and easy service I brought my Corvette by on Saturday March 23rd to have a part that was broken under the hood, Vladimir looked at it and called the Corvette tech to l I brought my Corvette by on Saturday March 23rd to have a part that was broken under the hood, Vladimir looked at it and called the Corvette tech to look at the problem. I was told they would order the parts to fix the problem and that it would take about a week for the parts to come. Vladimir called me on Friday March 30th. and informed me the parts were in and we scheduled an appointment for 7:00 am Monday April 2nd., when I arrived they took my car in the repair center and performed the necessary work. Everything was done and I was on the road by 9:00 am. The only upsetting part of the entire process was when the Corvette tech looked at the problem on March 23rd. and told me I did not need to replace the broken parts but I could go home and super glue the broken parts together. More

Always do what is best for your vehicle at a fair price. It was time for regular maintenance so I made the appointment with the operator and the time suited me and it was a effortless experience. It was time for regular maintenance so I made the appointment with the operator and the time suited me and it was a effortless experience. More

Air conditioner went out I expressed that I had a trip to go on in three days. I had to have the car back. Robert Sigman diagnosed the problem, made the repairs, and submi I expressed that I had a trip to go on in three days. I had to have the car back. Robert Sigman diagnosed the problem, made the repairs, and submitted the cost under the extended warranty. I had the car back later that day. More

UNPROFESSIONAL AND SCAMS IN SERVICE DEPARTMENT On April 4, 2016 I took my 2014 Chevy Silverado in for service ( tire rotation and balance). That afternoon, the service CSR, Tony, called and told m On April 4, 2016 I took my 2014 Chevy Silverado in for service ( tire rotation and balance). That afternoon, the service CSR, Tony, called and told me my truck was ready for pick up. After I signed the paperwork and got my keys, I walk out to my truck to leave. However, I noticed the tires had not been rotated ( as they should have been), so I called the CSR back out to my truck and said " my tires have not been rotated".....CSR said " I can assure you the work has been done" . I said " really" because I marked the tires and the tires were never taken off the truck to rotate. They immediately noticed the tires had not been rotated. In a panic, they took my truck. I told them to fix the mistake and do the balance also. They did! After the tires were rotated and balanced, I picked the truck back up. I noticed right away the front-end was vibrating when I reached speeds above 68 mph. I wasn't able to take the truck back in, but called the dealership and they told me to bring it back when I'm able. I ended up taking it to another dealership and they told me the balance would have to be done by the original dealership that did the work. As such, I tried to call and make an appointment on several occasions, but the dealers schedule and my schedule didn't work. Finally, on Friday, August 19th I was able to bring the truck back into the service department to have them look at the vibration in the front-end. The CSR, Tony, called me back and said " you need (4) four new tires, total cost $1000" I told him, I only want you to give me the balance because it was NEVER correct from the beginning. Tony told me he spoke to his manager, Mark Frost, and they would not do anything because of the mileage on the vehicle. Again, I explained the reason for the gap in time bringing the vehicle into service. They were rude and would not do anything. I went to pick up my truck after my conversation with Tony. As I got into my truck, I noticed the mileage was exactly the same as when I dropped the truck off. Therefore, they NEVER drove the truck to diagnose the front-end vibration. I immediately called Mark Frost and explained the truck wasn't even driven and how can they diagnose the front-end vibration problem? He said " it's outside of your mileage and we cannot do anything for you" . I told him this was NOT a warranty for mileage issue. It's a lying issue because your service department told me they drove the truck and diagnosed that I need (4) four new tires, but my question again is " how can tell a customer what needs to be done on your vehicle, if you never took the truck for ride? for all you know, the front-end could have major problems. He wouldn't do anything and tried to explain how many years he's been doing this. Bottom line - I'm taking my truck to another dealership to have the front-end looked at. BE WARNED! More