Jim Ellis Chevrolet of Atlanta - Service Center

Jim Ellis Service Center way too fishy!! Im a loyal GM customer and in my opinion this is a horrible dealership. I warn everyone to avoid bringing their car here for service. If I could give Im a loyal GM customer and in my opinion this is a horrible dealership. I warn everyone to avoid bringing their car here for service. If I could give a "0" score I would. How do I know policies, because my grandfather was a Manufacturer's Rep from the GM plant in Doraville. He taught me about cars and GM. My car was only taken to Jim Ellis as it happened to be the closest dealership to the Mechanic doing my brakek job who found that there was a gas leak. The car had a cracked fuel pump/suppy which was covered under a Special GM Warranty. They supposed preformed a multi point inspection (standard protocol for any vehicle in any GM service center), diagnostics inspection to verify the problem and make the warranty repair. When the car comes out of the Service center, not only is the oil level dangerously low (less than 2 quarts in the car, I had to add 3 quarts to feel safe to drive the car!)that was not mentioned nor indicated on multi point inspection sheet, but the gas gages where not working properly. Told I would need to bring the car back in to be checked as it was possible the fuel pump that was replaced was faulty. They "examine" the car and determine that it is now the secondary fuel pump that is the issue and quote me at $620+tax to repair. Things just keep getting fishy! Finally they agree on a discount for the repairs. This comes mostly from GM. Go to get the car and they also replaced the primary fuel pump again, it had "fallen apart" while the mechanic was replacing the secondary. (Fishy.) Tried to discuss the oil levels low from when I picked it up Friday night, and basically got the brush off, a "we are sorry" and we will have to investigate. Then I go to leave and find a cigarette butt in my floor board! I do not smoke nor have I ever allowed anyone to smoke in my car! They "apologize" and say they will investigate!?! WTH?? I left beyond angry off (my staying to discuss the matter would not have ended well) and to make it worse my car reaks of cigarettes now! I called the manager and she offered to have my car detailed. Like I would ever let them near my car again! She claimed a Mark C. Will call me to discuss. I had concerns bringing my car here in the first place because of other people I know having not great experiences, but now I know I will NEVER let them touch my car again. Update: Nearly a week has gone by, still no call from Mark C. More

HORRIBLE EXPERIENCE!!!!!!!! I presented to the service department on April 19th for an issue with my 2014 Chevy Malibu. I explained to the technician that I had received a diagno I presented to the service department on April 19th for an issue with my 2014 Chevy Malibu. I explained to the technician that I had received a diagnostic reading from my local auto parts store and gave him the codes that I received. I was informed that I had to pay for a dealer diagnostic test which determined that the "computer system" needed to be reset and that would fix my issue. My total at that point was $206. So I proceeded to allow the service department to fix my car. After driving my car for about a week out of the shop, I noticed that the car began to give me the same issues so I called the service department to notify them of my findings. I spoke to a representative and he informed me to bring my car back in and that they would take another look at it. I was notified by someone from the company that the original problem that they discovered was not the issue (resetting the car) however, something else needed to be fixed and that it would be done at no cost to me. That issue ended up being one of the codes that the auto part store had originally read. The issue reoccurred shortly after receipt of my car from the service department and I was forced to contact them for the THIRD time stating my grievance. Once again, I was instructed to bring my car in and this time it was another issue that required an additional $250(this was the second code that was read from the auto parts store) I was livid because at this point I was asked to pay even more money to fix yet another perceived problem and was humiliated by the representative that I spoke with when he stated that they couldn't do the work for free as if I was looking for a free service. I'm a hardworking, paying customer that trusted my car to its original dealer only to discover that they couldn't fix it or didn't really know what the issue was. Reluctantly, I trusted them once again and allowed them to attempt to fix my car. After a review of the service bill, I noticed that the credit that was supposed to be placed on my account for the original payment was not posted as promised by the service manager and that I was owed a refund. I called and left several unreturned messages. This brings me to present day, after driving my car for yet another week, the problem returned and this time I reached out to the GM of Jim Ellis service department, who spoke to me in such an offensive tone as if I was pestering the company when all I wanted was for my car to be fixed. I asked to speak to someone above him as he spoke with a nonchalant and unconcerned tone, he arrogantly chuckled and stated that he was over all managers of each service site. Here I am a month and 3 service visits later with the same issues with my car, I'm very disappointed as this company does not live up to its reputation for their superb work ethic and expectation customer service. These people lack integrity and could care less about meeting the customer’s needs, we are just numbers to them. More

Best Customer Service! I took my car for its 1st oil change. The customer service was excellent ! They called me by my name they offered me coffee and a very nice relaxin I took my car for its 1st oil change. The customer service was excellent ! They called me by my name they offered me coffee and a very nice relaxing place to wait ! They explained everything they did to my car. Great service! More

Excellent service, excellent communication. Jerry Ventre and Erik Johnson were outstanding; hi marks for both. They kept me informed and up-to-date with every detail of the work done on my 2014 Jerry Ventre and Erik Johnson were outstanding; hi marks for both. They kept me informed and up-to-date with every detail of the work done on my 2014 Chevy Spark EV. Eighty-two days worth! I am supremely satisfied with the work done on the car. It purrs like a kitten and performs better than I thought possible! My only complaint is that Chevrolet failed to offer me any compensation for the time my car was in the shop. Thus, my complaint is not with the Service Dept. at Ellis Chevrolet; rather, it is with GM Corporate, who did not live up to their mission statement of customer satisfaction. I am disappointed that I am forced to seek legal counsel for arbitration in order to "make me whole". More

"Great service advisor that loves his career" My first time coming to Jim Ellis was in March, I was not sure what to expect, I have three words to say about Danon Henton. He was excellent, excell My first time coming to Jim Ellis was in March, I was not sure what to expect, I have three words to say about Danon Henton. He was excellent, excellent and excellent. He went above and beyond my expectations! Because of him you can expect me to return and refer others, even if it is just for an oil change, I use to go somewhere else, because of not anymore. Danon was very professional, showed empathy about my previous service experience elsewhere. He listened to my concerns and addressed them all and also followed up with me twice after my service visit to make sure everything was ok.. I wish I could have done GM survey that he talked to me about but I never received one. I hope the public can see this post and for anyone whom owns a GM vehicle , see Danon Henton!!! Jerri Hatcher More

After the Sale, Still knocking it out of the Park I just bought a Suburban last December and brought it in for its first free maintenance. I didn't know you all stopped doing oil changes at three on I just bought a Suburban last December and brought it in for its first free maintenance. I didn't know you all stopped doing oil changes at three on Sunday's. I got there at 3:15 with my wife and you all took the vehicle with a smile, did the oil change and tire rotation in about 30 minutes, maybe less. On the face of it, its great customer service, but what you don't know [because i didn't have to explain it to anyone] I was on my way out of town heading to California for a week business trip. I didn't want the bride to have to deal with the maintenance on the Suburban while i was gone which is why we came Sunday. So, bottom line, you guys took some stress off my family and didn't even know it. Further, we have 9 kids, so its critical that the Suburban be available and operational. Way to go Jim Ellis Chevrolet. You have customer for life. More

Best service experience I've had in a long time. Brought my 2005 Equinox into Jim Ellis on Thursday March 26th for hatch latch problem (would not open, period) and vibration issue during braking. Da Brought my 2005 Equinox into Jim Ellis on Thursday March 26th for hatch latch problem (would not open, period) and vibration issue during braking. Danon was extremely professional and friendly. When he thought we may have to wait on a part from Charlotte, he began making arrangements for me to have a loaner car to drive over the weekend. As it turned out the part was found locally and the repair was able to be made the next day (on Friday). I asked if it was possible to have the repairs completed by 2pm on Friday to help me with arranging for a ride to the dealership. He said he would take care of it, no problem. Danon called me the next day (on Friday) at 10:30am to let me know the car was all ready for pickup. I was able to pick up my car around noon, and not only were the repairs completed but my car was washed and looked great (better than when I brought it in). The hatch opened perfectly. Then the true test - would the shaking/vibration braking be truly fixed? After things I had read on the internet, I had my doubts. It was totally fixed. The car drives as good as it did brand new - braking, steering, acceleration - everything works perfectly. Thank you to Jim Ellis and special thanks to my service consultant, Danon Henton. He did a great job. More

Jim Ellis is the best place to go Jim Ellis is the best... Hands down. I am always greeted by name Brandon Colon in service always communicate and let me know whats going on with my ca Jim Ellis is the best... Hands down. I am always greeted by name Brandon Colon in service always communicate and let me know whats going on with my car. I drive a great distance for service and its worth it because of the customer service... More