Jim Ellis Kia of Kennesaw - Service Center

Maintenance Experience Awful I would not recommend the service center at this point. My husband had to wait more than an hour for anyone to approach him when he brought the ca I would not recommend the service center at this point. My husband had to wait more than an hour for anyone to approach him when he brought the car in for a scheduled in advance appointment. Not only that, but they seemed to not know what we wanted done to the car, even though it had been outlined when the appointment was scheduled. I had a free oil chance available, but there is a still an amount charged for it. Not the full amount, but free is supposed to be free. They also gave him no indication of how long it would take and so he and our toddler were in limbo for 5 hours total. They replaced a crushed washer for free during the oil change... hardly a consolation for his experience. The more I think about it, the more frustrated I get. I will say that the work seems to have been done properly - so at least there's that. More

EXCELLENT CUSTOMER SERVICE Andre Young put a smile on my face and let my family know that Cobb county Kia has the best customer service and the general Mgr and his sales team tr Andre Young put a smile on my face and let my family know that Cobb county Kia has the best customer service and the general Mgr and his sales team treat customers like there family and I will continue to refer my family and friends to Cobb county kua, sending a special thanks to there amazing General Mgr Andre Young More

Horrible Service Advisor Had a appointment today at CCK and my service advisor was Randy Morse As I was telling Randy Morse my problems he was telling me I was mistaken in th Had a appointment today at CCK and my service advisor was Randy Morse As I was telling Randy Morse my problems he was telling me I was mistaken in the years my car was serviced. He just seemed to get more upset with every question. Which I thought my questions were reasonable. Randy said he couldn't talk and type at the same time. Randy said if I asked another question he would refuse my service. I told him if you are not able to deal with the public you shouldn't be in a customer related field. He threw his hands up and said thats it and told me to leave. I asked to speak to Joe Carter the service manager and I was told he was in a meeting along with every other manager. I left then went to Metro Kia in Cartersville, very friendly and ended up saving $400 from what CCK had quoted me. Our family has been doing business with CCK since 2007 and their new personal does not do them justice. No manager ever called me back from CCK and I just found out why. Randy Morse my service advisor at CCW has a family member Chad Morse over the service department of three car dealerships including CCK. Please save time and money go see the nice people at Metro Kia. in Cartersville. Night and day difference. Thanks, Miles More

Not a satisfied customer I had my car towed to Cobb County Kia, on the 26th of June to be serviced. I was told by a gentleman named Clay that it would cost me around $120 to h I had my car towed to Cobb County Kia, on the 26th of June to be serviced. I was told by a gentleman named Clay that it would cost me around $120 to have my car looked at, and if I had my car fixed there that money will be deducted from the total. When I went to pick my car up after repairs I was told that amount was not deducted from the total, his exact words to me was that that cost just goes away. There is a distinct difference between having an amount being taken away from the total cost of a repair and having that cost just going away. My other issue is, that I took my car back Monday because my air conditioner wasn't working, I was told that I had to pay $120.00 for diagnostic test. I told the associate my air conditioning working fine when I bought my car in on Friday. He told me the technician had to get paid to service my car. He then told me where they put in the starter and were the air conditioner was not even close to each other, as if the technician could not have cause the problem with my air conditioner not working. My customer # 46126 More

Thank you Kia Motors and Cobb County Kia for EXCEPTIONAL customer service. My car was in service numerous times and many months without a resolution to the issue. Without hesitation, Kia (Jeff Stroup) stepp customer service. My car was in service numerous times and many months without a resolution to the issue. Without hesitation, Kia (Jeff Stroup) stepped in and did the right thing by replacing it with a new car. Way to go Kia!! If you are buying a Kia, see Elvis Pressley the General Manager at Cobb County Kia and if you are getting service see Ryan Hill. Both amazing to work with!! More

Cobb County Kia gets my business from this day forward. After having an extremely long day, I received by far the best customer service experience from Lisa King in Services. She not only put me “the custo After having an extremely long day, I received by far the best customer service experience from Lisa King in Services. She not only put me “the customer” first, she also did it with ease and a smile. She made sure to keep me informed every step of the way. She represented the company well and made me want to tell ALL of my family and friends why Cobb County Kia is truly number 1. More

I have an elderly mother whom still drives but doesn't know anything about cars. She does not speak English well, as being from an Asian country. There was a note in her file to contact me before doesn't know anything about cars. She does not speak English well, as being from an Asian country. There was a note in her file to contact me before anything was done. They disregarded this note. We already had a problem with them last month because they sold her something she did not need during a routine oil change and that is where I added to be contacted if anything was done with her vehicle. She had a flat tire so she took the vehicle to the dealership. She was told at with only 20k miles on a 2011 model vehicle the flat tire was "worn out" beyond repair . At that point the service writer LISA told her she needed 1 new tire, she did not inform her of the other tires needing replacement, that would be a safety issue in my book! Instead LISA just sold her the one tire. The service manager MATT was notified of the safety issue with the other tires and said that LISA did her job and sold her the one flat tire. MATT goes on to say that there was nothing he could do about the other "worn out" tires, which shocked me. Matt became rude over the phone because I was wanting some "REAL" customer service assistance. I am my mothers only advocate. Kia Cobb County wont be her advocate. They just wanted the sale. So, I took the vehicle to Marietta Kia where they treated us correctly, Just let this be known that whenever you have an elderly woman or any woman getting service repairs, then it would be in everyone's best interest to have someone with them as to not be taken advantaged of. Granted, there are many women who know how to handle themselves and have a lot of knowledge about vehicles, but I believe they are the highest population that are taken advantage of by fraudulent and dishonest practices. More

came in for service, ended up buying a new car!! service is great, sales people are awesome. If you are looking for new or used, try Richard, he will hook you up, and work with you!! is great, sales people are awesome. If you are looking for new or used, try Richard, he will hook you up, and work with you!! More

Lisa is phenomenal!! She is consistently friendly, helpful and informative! I go back to this dealership for many reasons but she's at the top of the list!! Thank you, Lisa! helpful and informative! I go back to this dealership for many reasons but she's at the top of the list!! Thank you, Lisa! More