Jim Ellis Kia of Kennesaw - Service Center

Slow to get started but that was due to a short staffing on a Saturday. Mallory did a great job being clear about was going on with my vehicle and did a great job communication on a Saturday. Mallory did a great job being clear about was going on with my vehicle and did a great job communication More

Always professional and courteous. Estimate of how long it will take was accurate. Bill was very accommodating Estimate of how long it will take was accurate. Bill was very accommodating More

I did not have any service performed because you couldn't perform it while I waited. I cleared my day and drove 30 miles to wait on the car and they informed me when I got there that I would have to leave th perform it while I waited. I cleared my day and drove 30 miles to wait on the car and they informed me when I got there that I would have to leave the car for at least 3 days. I didn't stay. I feel like you are scamming me with notices that my engine needs to be checked. I'm pretty sure that's not something this particular dealership thought of. It's probably KIA. However, I don't appreciate it. I was loving my Kia until I determined that you can turn on and off messages to my car to get me to come in for service whenever you want. That wouldn't even be such a problem if the dealership would address it within the same day while I wait. But you wanted me to leave my car for a few days just so you could run a diagnostic that should take 30 minutes. Poor planning and management. Maybe I should say "selfish" planning and management. You want me to rent a car just so you can run a diagnostic that may or may not be necessary? I was really enjoying my Kia and recommending it to everyone until this experience. Once again, it's probably not something you came up with. Someone in the high castle thought of this great scam, but all the same, I don't appreciate it. More

There's been a recall on my remote start for over a year. I've been told several times someone would call me when the part was in. No calls, no repairs. Very disappointed in the service. I've been told several times someone would call me when the part was in. No calls, no repairs. Very disappointed in the service. More

Fast and efficient service. Friendly people, nice waiting room. Diagnosis and recommendations but no pushing. Pleasant experience overall. Friendly people, nice waiting room. Diagnosis and recommendations but no pushing. Pleasant experience overall. More

Service good with the dealership and the advisor was great for the kia Rio car great for the kia Rio car More

Never had an issue with this dealership from the purchase of my vehicle here to service maintenance, it's always been a pleasure. Workers are helpful and welcoming. of my vehicle here to service maintenance, it's always been a pleasure. Workers are helpful and welcoming. More

Service was prompt and I got good communication about my vehicle status. Overall very happy with my experience with this service center. vehicle status. Overall very happy with my experience with this service center. More

Annabelle is the greatest what is advisor services advisor that you will find out there this is the second time I have come in to get my car fixed and she has been absolutely amazing thank you thank y advisor that you will find out there this is the second time I have come in to get my car fixed and she has been absolutely amazing thank you thank you thank you so much next More

Excellent service, very proactive and willing to go above and beyond for customer satisfaction, ig was a very good experience taking care of the recall in my EV6. I will come back to Mark for my car’s servic and beyond for customer satisfaction, ig was a very good experience taking care of the recall in my EV6. I will come back to Mark for my car’s service needs without batting an eye More