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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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July 11, 2023

Loved the video showing the work being done in my TOYOTA RAV4 and of course the Lyft rides provided by the dealership so I can do so errands while the are servicing my vehicle More

by ADAPAVON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Adapavon! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 11, 2023

This was a very comfortable place to waited on my vehicle to be service there was water and coffee for me and customers and very nice people. More

by ANDREHARRIS.MSU75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Jim Ellis Toyota of McDonough responded

Andreharris.msu75, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 10, 2023

They treat me like family. They are professional, efficient, and they provide excellent customer service. I especially love the video sent when service was completed. Way to g More

by MASONANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie gets 5 stars for her service!, William Mason, David Ray
Jul 24, 2023 -

Jim Ellis Toyota of McDonough responded

Masonangie, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 10, 2023

Reid makes coming to get the car worked on a pleasure! He's friendly, hardworking, and gets the job done! Nina is also the same!!! More

by bwheeler3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nina
Jul 24, 2023 -

Jim Ellis Toyota of McDonough responded

Bwheeler3, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 10, 2023

Customer care is miles away from them. Their focus is just selling. Nobody cares about customer’s satisfaction More

by bawa.pkt
Recommend Dealer
No
Employees Worked With
Gary Escoto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Jim Ellis Toyota of McDonough responded

Bawa.pkt, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (770) 746-9374 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

July 09, 2023

Quick, nice service. Agent was very friendly, work got done quickly before my lunch break ended. Very convenient. More

by LEE_MECHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name.
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Lee_meche, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 08, 2023

Our salesperson Dylan Kersey was awesome! Very friendly and professional. I highly recommend him to anyone looking for a new Toyota. More

by pcmarshall89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Pcmarshall89, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

July 08, 2023

Everyone was very nice and helpful, thats why I kept coming back. Reid noticed the bad windshield wipers that I forgot about. More

by cherylhardin210
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Cherylhardin210, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 08, 2023

It was clean and well kept. Easy in and out service for my RAV 4. More

by anconnell19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Anconnell19, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

July 07, 2023

Reid was very knowledgeable about my vehicle, which I appreciate. However, I rated the dealership a four, because I had to get things done that should have been done at earlier mileage, but no other tech More

by CARLICIAM00RE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Jim Ellis Toyota of McDonough responded

Carliciam00re, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

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