Back

Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

Sort by
February 21, 2023

Leo was kind and helpful when asked. Pleasant person to have in your team. Thank you More

by albertomaria0238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Hernandez
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Albertomaria0238, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 21, 2023

Excellent service attendant he went above and beyond. Thank you very much for the service More

by Melissa A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Melissa A! Thanks again for your business! Take care!

February 21, 2023

Had a great experience, your tech was very helpful,made me happy. I will be back , and always use Leo More

by tinafain13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Tinafain13! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 20, 2023

The service is great, I dealt with about 6 employee that was very professional and helpful. More

by alandkeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl Jefferson
Feb 22, 2023 -

Jim Ellis Toyota of McDonough responded

Alandkeye, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

February 20, 2023

The people at Jim Ellis was very nice but the service took too long to put a rear main seal in my truck. I think at 96000 miles the rear main seal should have never went out and if so that should be cove More

by valeriekoehier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Valeriekoehier, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

February 19, 2023

Service is efficient. The staff kept me informed of the status of my car and the progress of the service job More

by nlpoints12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

Nlpoints12, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

February 19, 2023

The customer service is wonderful, they greet you a smile, and are attentive to your concerns . More

by elohart01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo in the service department what bright star.
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Elohart01! Thanks again for your business! Take care!

February 19, 2023

I love the staff they’re friendly and the service is really quick. Great experience More

by T4JIOICH.GERLAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

T4jioich.gerlad, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

February 19, 2023

I really felt appreciated during my scheduleed visit! There were no attempted pressure to sell me unnecessary items, which I've experienced from a other nearby Toyota. A trusted service advisor makes all More

by DV8G5G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Frederick, Car Care Advisor
Feb 22, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Dv8g5g! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 19, 2023

The Service team was professional, courteous and timely. Once I was told that my car was ready, it was a quick check out process and I was on my way. More

by tdwit3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

...
172
...