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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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December 09, 2022

Tire rotation completed and changed both air filters. The service agent was very good at explaining what needed to done More

by MARYMCBLACK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Marymcblack9! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 09, 2022

This dealership is fast and knowledgeable. . most of the employees are very nice and they offer coffee . More

by Michelle
Recommend Dealer
Yes
Employees Worked With
Michael Green
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Jim Ellis Toyota of McDonough responded

Michelle, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (770) 746-9374 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

December 09, 2022

Great team, get you in and out, let you know about your service. And where you stand. More

by TONYASUNSHINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, Caswell Walker, Fran West
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Dec 16, 2022 -

Jim Ellis Toyota of McDonough responded

Tonyasunshine, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 08, 2022

The work seemed thorough. Questionable billing that negated my service coupon via “immeasurable service materials”. More

by mmdzimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Jim Ellis Toyota of McDonough responded

Mmdzimm, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 08, 2022

This dealership lies! !! They had me waiting for 3 hours and didn’t even complete my car’s service!! Didn’t change the oil and didn’t rotate my tires. They suck I promise y More

by sweetpicles1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Jim Ellis Toyota of McDonough responded

Sweetpicles1, we are so disappointed to learn of this situation you have described. Please reach out to us at (770) 746-9374 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

December 07, 2022

It was a great experience, and excellent customer service overall. Will come back again definitely! More

by andrej.stanisic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adel Ismail
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Dec 09, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear,Andrej.stanisic! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

December 07, 2022

They are always polite and friendly. The wait time for scheduled service always takes awhile though. More

by harman.jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2022 -

Jim Ellis Toyota of McDonough responded

Harman.jessica, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 06, 2022

Service personnel were very courteous and professional. Problem was quickly diagnosed and serviced on time More

by Seth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2022 -

Jim Ellis Toyota of McDonough responded

Seth, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 06, 2022

Timely and courteous. Waiting area was nice along with the complimentary coffee and snack. Would recommend this location More

by Anderson6472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2022 -

Jim Ellis Toyota of McDonough responded

Anderson6472, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 06, 2022

Waited in the car to long before anyone came out to greet me overall I don't think the service was worth The cost thank you. More

by Cobalt6@bellsout.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these
Report | Print
Dec 08, 2022 -

Jim Ellis Toyota of McDonough responded

Cobalt6@bellsout.net, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

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