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4,275 Reviews of Toyota of McDonough - Service Center
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February 24, 2020
two and a half hours for an oil change? Really ? I'm not a morning person but I made my appointment for 8:00 am to beat the crowd. I checked in at 7:46 am - to beat the crowd. My truck is then rea I'm not a morning person but I made my appointment for 8:00 am to beat the crowd. I checked in at 7:46 am - to beat the crowd. My truck is then ready at 10:15 am! This was a 20K Service which is only rotating the tires (not balanced) an oil change and change cabin filter. It doesn't take specialized skills to do this work and most places would have had me out in 45 minutes. I can see one and a half hours at the very most and then after that I am just mad. Who wouldn't be? Does the owner/manager know that this is the state of affairs? Would the owner or general manager like to sit that long somewhere? I bet HIS time is valuable, right? I guess prisoners have no rights and I shouldn't have become a prisoner by buying a new Toyota that requires warranty-required service? Is that your line of reasoning on this? How do you expect to sell vehicles with service like this? I will say that this definitely isn't the customer service reps fault. She's not the one working in the back, and she did check on it and explain to them that I have shipments that have to go out and that I needed my vehicle as I had obligations to take care of. Who is over the maintenance shop? Do they know it takes this long? Maybe you should find someone that is watching what is happening and that can motivate people to get in gear and get the job done? If the oil change person is slow then replace them. Just tell them it is not working out and that you won't let the business go down the toilet just because they don't feel like being in much of a hurry some days? It's been a few days but I'm still mad. What a crock! More
by sio2ga
Verified CustomerEmployees Worked With
oil-change guy, tire rotatation guy, cabin filter change guy
February 24, 2020
I was treated very well. The service representative was very nice and knowledgeable. The work was completed in a timely manner. Everything was handled appropriately. very nice and knowledgeable. The work was completed in a timely manner. Everything was handled appropriately. More
by PRAZEHIM34
Employees Worked With
Amanda Cambron
February 21, 2020
The associates were friendly and explained everything that would be covered under my 15K mile service. I had and appointment and was promptly addressed and taken care of! that would be covered under my 15K mile service. I had and appointment and was promptly addressed and taken care of! More
by frederickpdd
Employees Worked With
Noah Peacock
February 21, 2020
It was a great visit with Toyota. Dana receptionist informed me on services required and needed for my vehicle. So definitely are coming back to get our vehicle serviced. informed me on services required and needed for my vehicle. So definitely are coming back to get our vehicle serviced. More
by lorenzo.j.bailey
Employees Worked With
Dana Hull
February 20, 2020
Great fast I was quickly approached when I arrived. I had many questions which all answered to my satisfaction. The waiting room was clean and well organized. T I was quickly approached when I arrived. I had many questions which all answered to my satisfaction. The waiting room was clean and well organized. The service was completed ahead of time. More
by sqr322
Employees Worked With
Amanda Cambron
February 20, 2020
Finest Customer service department with the best representatives and Techs with a great knowledge of each vehicle sold by Toyota in the Great USA and Jim Ellis high marks of excellence. representatives and Techs with a great knowledge of each vehicle sold by Toyota in the Great USA and Jim Ellis high marks of excellence. More
by donaldwalburn
Employees Worked With
Dana Hull
February 19, 2020
Yesterday my daughter and I were driving from north Ga to Orlando in the pouring rain when suddenly our windshield wiper literally fell off. It was a wiper installed at a gas station a week earlier. We pulle Orlando in the pouring rain when suddenly our windshield wiper literally fell off. It was a wiper installed at a gas station a week earlier. We pulled off at the next exit which was the town of McDonough. Long story short we found Jim Ellis Toyota pulled into their service center and their technician John H came right over to us. we explained what happened and he immediately got us new windshield wipers for our car, brought it over and installed them. Amanda who was the assistant service manager also came right over and took care of the paperwork and they got us on our way. I just have to say how much we appreciated The kind and friendly service not to mention how fast they got us in and out. Sometimes it’s the little things in life that are most appreciated and we really appreciated John H and Amanda for helping us out which could’ve been a disaster on a rainy day without a windshield wiper. More
by Alina
Employees Worked With
John H, Amanda Cambron
February 18, 2020
Vehicle Tire Service At the time of check-in, attendant responded quickly and was friendly in asking our purpose for the service and directed us to see one of the service At the time of check-in, attendant responded quickly and was friendly in asking our purpose for the service and directed us to see one of the service attendants inside the facility. Vehicle check-in was easy and the vehicle quality of service was professionally accomplished. Thanks again for your service. More
by Rjohnson
February 17, 2020
Jim Ellis Service Always a good experience when I receive a service from Jim Ellis Toyota. Continue the good work in keeping my 2005 Tacoma running!! Also, thanks to O Always a good experience when I receive a service from Jim Ellis Toyota. Continue the good work in keeping my 2005 Tacoma running!! Also, thanks to Oscar Johnson for his assistance and expertise!! More
by hawk86q
