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Jim Ellis Volkswagen Kennesaw - Service Center

4.7

71 Lifetime Service Reviews

950 Barrett Lakes Boulevard Northwest, Kennesaw, Georgia 30144

72 Reviews of Jim Ellis Volkswagen of Kennesaw - Service Center

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September 19, 2018

"Volkswagen Service"

- STENGERL

This dealership obviously has great management. The customer service was outstanding. Demarkus Tate handled our issue from point. Will be using them again in the future.

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Recommend Dealer
Yes
Employees Worked With
Rafael Sandoval
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Demarkus Tate
September 19, 2018

"People were friendly and helpful. "

- DEW_HAYWOOD

This is a good dealership. I always bring my Beetle back here. The building is clean and shiney. Some cars are inside to look at and employees are helpful

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Recommend Dealer
Yes
Employees Worked With
Keenan Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Todd Brafford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Joshua
September 18, 2018

"FANTASTIC DEALERSHIP "

- D65SCHULTZ

Helpful, friendly and knowledgeable people. The Service department was pleasant and quick. Dealership was very modern, cheerful and clean. Customer waiting area was the best.

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Recommend Dealer
Yes
Employees Worked With
Alex Tsankov
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rafael Sandoval
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jacob Puckett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 17, 2018

"70K service plus a recall service"

- D_ANDY

Finished early! Needed the 70 K service for AddBlue, Oil, and Tire rotation. Also needed recall service on the AdBlue heating element. Gave a free rental while they worked.

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Recommend Dealer
Yes
Employees Worked With
?Steve in service
Sep 19, 2018 -

Jim Ellis Volkswagen Kennesaw responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Volkswagen Kennesaw. Please let us know if there is ever anything else we can do for you! Safe travels!

September 17, 2018

"I drive out of my way to go to this dealership for service. "

- JSTEVENS0415

Jim Ellis' service department is outstanding. Incredibly helpful, incredibly knowledgeable. They kept me updated throughout my service experience and went above and beyond to make sure that I was satisfied.

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Recommend Dealer
Yes
Employees Worked With
Adrianna was awesome!
Sep 19, 2018 -

Jim Ellis Volkswagen Kennesaw responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

September 17, 2018

"Great service but too expensive"

- JEFF.MARLER

Steve was great and the Service was good but I can’t pay $260 for an oil change. That’s not value. I’ll have to use a non dealer service provider or do it myself next time.

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Recommend Dealer
Yes
Employees Worked With
Steve Garvey
Sep 19, 2018 -

Jim Ellis Volkswagen Kennesaw responded

Jeff, thank you for the high star rating and constructive feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

September 14, 2018

"New car service appointment"

- reneem.holly

They called me to schedule my free 45 day new car service appointment. Washed and vacuumed the car. Couldn’t be happier so far. Perk of buying new at a dealer that cares about its reputation.

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Recommend Dealer
Yes
Employees Worked With
Sep 19, 2018 -

Jim Ellis Volkswagen Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance!

September 14, 2018

"Service people are/were great!"

- TIGER_MOTH

Another very nice experience at JE VW. I'm amazed at how friendly and helpful all the folks I've met there are. Keep ;up the great work!

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Recommend Dealer
Yes
Employees Worked With
Keenan Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 19, 2018 -

Jim Ellis Volkswagen Kennesaw responded

Your comments keep us motivated and working hard for all our guests! At Jim Ellis Volkswagen Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 14, 2018

"60 day complimentary inspection"

- Lbutler

Everyone was helpful, courteous and knowledgeable from the time I arrived to when I left. My car operates well and the staff performed everything they said they would. Really great team at VW of Kennesaw!

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Recommend Dealer
Yes
Employees Worked With
Sep 19, 2018 -

Jim Ellis Volkswagen Kennesaw responded

That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2018

"Oil & Filter Change"

- jenga

The service from greeting to departing was excellent. The service was done quickly and efficiently. I am very pleased with Jim Ellis VW Kennesaw and would recommend them.

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Recommend Dealer
Yes
Employees Worked With
Arianna Durham
Sep 15, 2018 -

Jim Ellis Volkswagen Kennesaw responded

Hello, we are so happy to read such a great review about Jim Ellis Volkswagen Kennesaw! If you're ever in need of more help, please let us know! Take care!

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