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Jim Ellis Volkswagen of Kennesaw - Service Center
Kennesaw, GA
478 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
478 Reviews of Jim Ellis Volkswagen of Kennesaw - Service Center
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December 05, 2023
Very knowledgeable about the vehicle I was interested in and took the time to show me all the features, even though I wasn’t ready to purchase at this time. If I decide to purchase, he’s the guy! and took the time to show me all the features, even though I wasn’t ready to purchase at this time. If I decide to purchase, he’s the guy! More
by Laroadking99l
Employees Worked With
Helpful June 25, 2023
Greg was quick and accurate. Got us in and out quickly and professionally. Highly recommend Got us in and out quickly and professionally. Highly recommend More
by acooley133
Employees Worked With
June 18, 2023
Terrible service. Lack of communication and complete waste of time. I wouldn’t recommend taking your vehicle here. Take it elsewhere. The service department and manage Lack of communication and complete waste of time. I wouldn’t recommend taking your vehicle here. Take it elsewhere. The service department and management said they could reprogram a computer in my vehicle and get my car up and going… the car sat in the lot for 7 months, with no work done. A previous VW technician that worked here gave me a run around and was very lazy. And ultimately allowed my vehicle to be impounded without my knowledge. I will never buy a Volkswagen again. More
by teamsharp.rs
May 30, 2023
I bought a Volkswagen ID4 in 2022 from Volkswagen of Kennesaw. I love the car. But as I expected the service department has ruined my experience. Please note that after they ruined my Volkswagen Rout Kennesaw. I love the car. But as I expected the service department has ruined my experience. Please note that after they ruined my Volkswagen Routan 3 years ago and treated me with disrespect while servicing my Passat, I vowed to never use them again. But it is convenient, so I caved when it came time for my first major service and to complete a recall. I scheduled the appointment 2 months in advance. The week before they rescheduled for 2 weeks later. I was told the service would take about 5 working days. After 8 working days I called and was told the distributor was out of the battery and it was back ordered. Remember, they knew I was coming for 3 months and they told me repeatedly that they were walking through each car for the recall to ensure as little inconvenience as possible for thier customers. Maybe they should have ordered up the parts in advance, I don’t know? They have now had my vehicle for 15 working days. Not once have they called me. No status updates, nothing. I have had to call them. I do not recommend this dealership for service. I will likely develop a relationship with another dealership for future service. This dealership has the most dysfunctional service department I have ever encountered. More
by theschohan
Employees Worked With
May 02, 2023
Service can be a bit uneven at times but most employees do an excellent job. Greg is helpful, attentive, and insightful. He is a pleasure to work with and 10 out of 10. do an excellent job. Greg is helpful, attentive, and insightful. He is a pleasure to work with and 10 out of 10. More
by frankpmccoy
February 28, 2023
Excellent service all around. We will be coming back to Jim Ellis Volkswagen for all of our tuneups. We will be coming back to Jim Ellis Volkswagen for all of our tuneups. More
by Bsweeney
February 24, 2023
I think this is a beautiful dealership and think all the people are nice. That said, I was disappointed in my trip there as I was told I had to fix a sensor and that it was a 4-5 hour repair, with 95% of th people are nice. That said, I was disappointed in my trip there as I was told I had to fix a sensor and that it was a 4-5 hour repair, with 95% of the cost going to labor. It was done in less than 2 hours but I was still charged for 4 hours of labor. When I ask if it taking half the time meant half the labor costs, I was told that's not how it works and that this was more of a fixed price for the repair. I would definitely ask more detailed questions around price transparency as I do feel like I overpaid. More
by DE
Employees Worked With
Not sure
January 21, 2023
Steve was straightforward and upfront concerning the service we required on our Jetta today. He was able to help us get the appropriate servicing completed. Steve is an excellent asset to this company. service we required on our Jetta today. He was able to help us get the appropriate servicing completed. Steve is an excellent asset to this company. More
by candacelynne.cb
Employees Worked With
Stephen Garvey
November 29, 2022
I had a pleasant experience. I was selling my car and Greg offered an awesome price for it.He worked super quick and efficiently! I was selling my car and Greg offered an awesome price for it.He worked super quick and efficiently! More
by Susygarcia1293
Employees Worked With
November 23, 2022
2 hours for an oil change, with an appointment? No tire rotation or warranty maintenance required. This was my last pre-paid maintenance, and the last time I come back here for service. Perhaps No tire rotation or warranty maintenance required. This was my last pre-paid maintenance, and the last time I come back here for service. Perhaps you should go down the street to Toyota and see how they consistently get us in an out in 20 minutes or less - every single time. Real lack of initiative and zero communicative updates during the marathon oil change. More
by Jeff S.
Employees Worked With
