Jim Ellis Volkswagen of Kennesaw

Raul Sanchez was a joy to work with! We needed to get used cars for our family, and Raul was able to show us options that best fit our needs. He was very patient and took the time to exp We needed to get used cars for our family, and Raul was able to show us options that best fit our needs. He was very patient and took the time to explain everything to us. We are very thankful for our experience, and will return if we ever need another car! More

My 2 daughters are heading to college in August, so they need cars. I took 1 daughter to Jim Ellis VW and was fortunate to work with Raul Sanchez. We explained what we were looking for, and he found exactly need cars. I took 1 daughter to Jim Ellis VW and was fortunate to work with Raul Sanchez. We explained what we were looking for, and he found exactly what we needed. We took her car for a test-drive and knew we'd found the car of my daughter's dreams. He also showed us another car for my other daughter that she'd may like. We returned on Friday so my other daughter could test-drive the one we'd spotted for her. The purchasing process for both cars went smoothly as the financial gentleman was polite and explained everything. Once the cars were purchased, Raul explained the buttons and the "techie" stuff to the girls so they'd be ready to drive and use the tech effectively. Our experience at Jim Ellis VW was great. Many thanks and kudos to Raul for his excellent help and instruction. When we need another car, we will definitely contact Raul Sanchez. More

Very pleased with Jim Ellis Volkswagen of Kennesaw. Very clean and nice inside. All employees we talked to were very kind and helpful. Very clean and nice inside. All employees we talked to were very kind and helpful. More

Raul was great to work with and helped us find a great car for our daughter. car for our daughter. More

The receptionist on on 06. 29.24 at the Kennesaw location was as bad as it gets. A complete turn off. Admittedly I was dresses extremely casual so she could have thought I was 29.24 at the Kennesaw location was as bad as it gets. A complete turn off. Admittedly I was dresses extremely casual so she could have thought I was not capable of buying a vehicle with my trade and 800 credit score…. Or maybe she just treats every walk in like she could care less if a prospective buyer had entered the dealership. This lady either needs to be replaced with an empty chair or she needs some serious counseling from Jim himself. More

Took my Atlas in and dropped it off at the scheduled appointment time. I was told "I did not have an appointment. I pulled it up on my phone and it was confirmed. The service guy said, "oh, ok." This wa appointment time. I was told "I did not have an appointment. I pulled it up on my phone and it was confirmed. The service guy said, "oh, ok." This was Wednesday at 8 am. As of Friday I still had not received a call regarding my vehicle. I called and they tell me "oh, your service guy had the day off." I called on Saturday and spoke to Kyle (service guy) and he proceeded to tell me that he had the day off on Thursday. I am totally fine with that but am certain he is not the only person working there. It was then going to take at least until Monday then told me he was "legally allowed to have a day off!" and hung up on me. I called back and spoke to someone else and she said "oh he said you hung up on him" Why would I do that if I am trying to get my car back? I asked if they had even looked at it. I have the VW app that tells me when the car is driven and where etc. Had not even been started. Texted me late Monday and said nothing is wrong with the vehicle. The creaking when I turn the wheel and the ticking is normal. App showed that the car had not been started until late Monday briefly before they called me. Rude, dishonest, and will not return. Will go to the one in Alpharetta. More

Jim was excellent in helping us find the right vehicle for our needs, Jim’s knowledge and willingness to help went above and beyond . Great job Jim. for our needs, Jim’s knowledge and willingness to help went above and beyond . Great job Jim. More

Raul took his time and showed us several vehicles and we were able to test drive as many as we asked for. His patience and expertise was top notch! Was a pleasure working with him. The dealership had a larg were able to test drive as many as we asked for. His patience and expertise was top notch! Was a pleasure working with him. The dealership had a large inventory and the vehicles offered were all in presentable condition. Dealership was extremely clean and modern and the staff were friendly. Really nice shopping experience. More

Great dealership! Everyone is so nice including the facility. Easy access to everything you need! I look forward to having the car serviced here! Everyone is so nice including the facility. Easy access to everything you need! I look forward to having the car serviced here! More

Raul was VERY helpful to us also, very accommodating and Helping us make the right decision we would definitely recommend him to family and friends. Mr. Sanchez understood I need and wants and gave us soun Helping us make the right decision we would definitely recommend him to family and friends. Mr. Sanchez understood I need and wants and gave us sound decisions on how we should approach purchasing a vehicle. More