Jim Ellis Volkswagen of Kennesaw

New car engine trouble on the home from purchase. The engine light came on and fuel gauge went to empty as soon as I got home from the purchase. I regret buying a new vehicle and wish I could just ge The engine light came on and fuel gauge went to empty as soon as I got home from the purchase. I regret buying a new vehicle and wish I could just get my trade-in back. More

Nice lobby The wait was not long. They offered coffee and tea. The lobby was nice. Customer service was great. Online appoint was easy to navigate. Thank you. The wait was not long. They offered coffee and tea. The lobby was nice. Customer service was great. Online appoint was easy to navigate. Thank you. More

Awesome experience The overall experience was great. The vehicle was priced well. They worked with us on pricing and having the vehicle ready for us. Great people, gr The overall experience was great. The vehicle was priced well. They worked with us on pricing and having the vehicle ready for us. Great people, great experience! More

Awesome Experience!!!! Shamar Banks was an excellent Salesperson. Kevin Chung and Matt were extremely knowledgeable and assisted with Financing plus Warranty/Maintenance Pl Shamar Banks was an excellent Salesperson. Kevin Chung and Matt were extremely knowledgeable and assisted with Financing plus Warranty/Maintenance Plans. Great inventory and selection. Very satisfied!!! More

Personalized customer service Great experience! The staff is not only extremely knowledgeable but also personable and eager to help. They truly make you feel like family and will Great experience! The staff is not only extremely knowledgeable but also personable and eager to help. They truly make you feel like family and will hi above and beyond to make everything perfect. I am a customer for life! More

Return visit, very disappointed. I purchased my ’09 Beetle in Denver and had great service from Larry Miller Volkswagen. After moving to Woodstock, I took it in for service to Jim El I purchased my ’09 Beetle in Denver and had great service from Larry Miller Volkswagen. After moving to Woodstock, I took it in for service to Jim Ellis because the trunk latch was only working sometimes and because the driver's window was not operating in sync with the convertible top. Total cost was $528.33 for the trunk harness and $633.07 for the window sync. I also paid $435.40 for oil change and brake work. Because I have a warranty, I paid only the $100 deductible for each of the two mechanical/technology repairs. When I took the car in, the convertible top was operating. When I got the car back, the convertible top was not operating - in fact, the motor that operated the top could not even be heard. I was told that the "switch" that operates the top had gone bad. Really? While it was in for service? I doubt it. Again, using the warranty, I was charged the $100 deductible of the total cost of “repairing the switch”, $457.67. When I questioned this, I was told that the repairs done in the first visit were not connected to the "repair" of the switch. Yet, the window had to be synced with the operation of the convertible top. Although I really like the service person I worked with, I feel that I, as well as my warranty company, was scammed on the “repair” of the “switch”. I drove out, determined to find another dealership for future service. More

Professional service Professional friendly sales, no pressure . Good inventory of vw certified cars. Purchase was easy. I would recommend Jim Ellis and would purchase from Professional friendly sales, no pressure . Good inventory of vw certified cars. Purchase was easy. I would recommend Jim Ellis and would purchase from them again. More

Fenomenal service for my car My Passat lost it’s turbo functionality. This required a new filter which it was requested fro Germany 🇩🇪 since they didn’t have one in the US ; the My Passat lost it’s turbo functionality. This required a new filter which it was requested fro Germany 🇩🇪 since they didn’t have one in the US ; then something related to a heating system required to be changed. We were informed timely by Mr Rafael Sandoval who always apologized for the inconvenience. As ALWAYS the service and courtesy provided by the staff and outstanding assistance from Rafael are FENOMENAL!!! More

GREAT FROM START TO FINISH Absolutely the best overall experience. Jim was great. The first dealership that has done what was promised without hesitation. The next time I am in Absolutely the best overall experience. Jim was great. The first dealership that has done what was promised without hesitation. The next time I am in the market for a new car I will start with Jim Ellis. More

Not happy I was not satisfied with the level of service. They definitely did not meet my expectations. The other VW I went to met all of my needs flawlessly. I was not satisfied with the level of service. They definitely did not meet my expectations. The other VW I went to met all of my needs flawlessly. More