Jim Ellis Volkswagen of Kennesaw

Gary Mollere our salesman was the best! We were very pleased with Gary’s customer service and knowledge regarding Volkswagons. Our family drove 2 hours south looking for the right cars and We were very pleased with Gary’s customer service and knowledge regarding Volkswagons. Our family drove 2 hours south looking for the right cars and they stayed over past the end of their shift to sell us two cars. I highly recommend Gary and this dealership! More

Poor Handling of Post Purchase Quality and Issues The sale went fine, however, there was an acceleration issue that was discovered shortly after we left the lot... the car hesitated when the accelerat The sale went fine, however, there was an acceleration issue that was discovered shortly after we left the lot... the car hesitated when the accelerator was pressed, and at one time even bogged down to the point of almost stopping during a left-hand turn. This was promptly brought to the dealership's attention and after over a week of back and forth, they were unable to find a problem and unwilling to fix the clear acceleration/safety issue that anyone who didn't work for Jim Ellis clearly noticed. During this period of time calls were left unreturned, we were made to feel as though the issue was in our heads (even though we drove four other identical cars that accelerated just fine), lies were told, and in the end, when our car was returned to us, it drove as it was supposed to, even though supposedly nothing was found or done to the car. Our trust was broken on several levels, and we cannot in good conscience recommend anyone visit Jim Ellis VW in Kennesaw. More

Super b I worked with Mr. Tate and he is amazing. Matt the service manager really took care of me and they both bent over backwards for me. This will be my de I worked with Mr. Tate and he is amazing. Matt the service manager really took care of me and they both bent over backwards for me. This will be my dealer moving forward. More

45 Day Service Greeted promptly and car was done when they said it would be. DeMakus Tate took great care of me and explained what had been done. Greeted promptly and car was done when they said it would be. DeMakus Tate took great care of me and explained what had been done. More

Everyone on the service side is awesome and friendly. I gave that rating 2 reasons. 1. when I bought my car the sales person was great. I had a great interest rate coming in to buy the car from my U I gave that rating 2 reasons. 1. when I bought my car the sales person was great. I had a great interest rate coming in to buy the car from my USSA loan. Your VW credit team was able to get even a lower interest rate. 2. Service for my car is the a 5 star as well. Great communication, customer service and always going the extra mile. DeMarkus and Rafael are awesome for your team. More

quick and easy, no hassle service Jim Ellis Kennesaw provided great customer service at my recent visit for a recall service issue with my Golf. They were efficient and polite. They of Jim Ellis Kennesaw provided great customer service at my recent visit for a recall service issue with my Golf. They were efficient and polite. They offered shuttle service so I would not have to wait for the service at the dealership. Overall I would recommend them for you VW service needs. More

Exceeded my expectation for 10,000 mile check up I recently took my Passat in for service and was told it would take about 90 minutes for the tune up. I was able to run next door and grab some lunch I recently took my Passat in for service and was told it would take about 90 minutes for the tune up. I was able to run next door and grab some lunch and did not have to spend much time in the nice waiting room until my car was ready. In fact, car was ready in less than 90 minutes so this service team exceeded my expectations. More

Recall and service updates for VW Used this dealership service area for the 1st time due to a recall repair on my daughters VW. They were helpful and courteous. Will definitely use the Used this dealership service area for the 1st time due to a recall repair on my daughters VW. They were helpful and courteous. Will definitely use them in the future. More

Bad day made better The battery in our '16 Tiguan died suddenly on Saturday morning. Didn't expect to get in on short notice but was in and out in under two hours, despit The battery in our '16 Tiguan died suddenly on Saturday morning. Didn't expect to get in on short notice but was in and out in under two hours, despite the Service Dept. being very busy. Arianna is awesome! Kept us informed along the way and even made sure we benefited from the online oil change coupon we hadn't seen. More

Happy Trails, saving the best for last! Found a Chevy treasure hiding in a VW dealership lot! It was ?? at first sight, We also “clicked” instantly with our sales agent Gem (who really is) Found a Chevy treasure hiding in a VW dealership lot! It was ?? at first sight, We also “clicked” instantly with our sales agent Gem (who really is) Baydemir. He patiently explained everything we needed to know, in order to own and drive this marvelous car. He is an asset to the dealership and a knowledgeable, honest friend to the customers. More