Jim Ellis Volkswagen of Kennesaw

Solid experience We purchased a used vehicle this past weekend. Salesperson was Alex. Absolutely no pressure and the entire team excelled. Dealership is clean, bright, We purchased a used vehicle this past weekend. Salesperson was Alex. Absolutely no pressure and the entire team excelled. Dealership is clean, bright, and organized. Paperwork was straight forward and Mack was easy to work with. Felt bad for keeping them late but absolutely no pressure. They got a good deal and I feel like everything was fair. No unreasonable expectations from either side. More

Excellent experience Professional, courteous and overall helpful in every aspect. Maria in service was exceptional, knowledgeable and I feel assured that I made the correc Professional, courteous and overall helpful in every aspect. Maria in service was exceptional, knowledgeable and I feel assured that I made the correct decision to this dealership for my repairs. Thank you again. More

Best car buying experience One the quickest and easiest car buying experiences I’ve ever had. Gary was extremely pleasant, helpful and knowledgeable about the GTI I was purchasi One the quickest and easiest car buying experiences I’ve ever had. Gary was extremely pleasant, helpful and knowledgeable about the GTI I was purchasing. Kevin in Finance was great as well. I had locked out my credit some time ago but Kevin was accommodating in retrieving a credit report that was still open(Experian was open but Jim Ellis/VW use Equifax). I will highly recommend everyone visit VW of Kennesaw. More

First class service. Always satisfied never a complaint and feel like I am treated in a first class manner. Advisors do a great job with communication always leave happy. Always satisfied never a complaint and feel like I am treated in a first class manner. Advisors do a great job with communication always leave happy. More

Best place in Atlanta ! This is now my 3rd time dealing with Jim Ellis VW Kennesaw. Every time it has been a 5 star experience. Larry “ the tall Hawaiian “ Fitzpatrick has b This is now my 3rd time dealing with Jim Ellis VW Kennesaw. Every time it has been a 5 star experience. Larry “ the tall Hawaiian “ Fitzpatrick has been my guy. No pressure , no sales tactics . He just listens to my needs and makes it happen . The sales process was quick and painless - All the staff there is great ! Service department is prompt and friendly . Highly recommend going here to purchase if you want to be taken care of with and still feel like part of the family . 5/5 will never use another dealership besides Jim Ellis VW Kennesaw! More

Outstanding Excellent customer service, Staff courtesy and professionalism were remarkable. Waiting room was comfortable and amenities were great. Show room was p Excellent customer service, Staff courtesy and professionalism were remarkable. Waiting room was comfortable and amenities were great. Show room was pleasant and neatly presented. Great experience. Thanks More

Wonderful experience The dealership has wonderful customer service and very friendly, helpful staff. I loved the amenities offered in lounge. A little instruction with th The dealership has wonderful customer service and very friendly, helpful staff. I loved the amenities offered in lounge. A little instruction with the coffee maker would be helpful though. More

New Battery Woke up to a dead battery and had to get neighbor to give me a jump start with cables. Immediately went to dealer as I know I had purchased a new bat Woke up to a dead battery and had to get neighbor to give me a jump start with cables. Immediately went to dealer as I know I had purchased a new battery with a five year warranty a couple of years ago. It was determined by Service Advisor, Demarcus Tate that my battery was not holding a charge and that he would recommend replacement. I found my visit to be unusually long just to get a new battery, as I originally was told it would be 60 to 90 minutes, turned out to be 3 hours (way too long.. More