Jim Ellis Volkswagen of Kennesaw

Wonderful experience The dealership has wonderful customer service and very friendly, helpful staff. I loved the amenities offered in lounge. A little instruction with th The dealership has wonderful customer service and very friendly, helpful staff. I loved the amenities offered in lounge. A little instruction with the coffee maker would be helpful though. More

New Battery Woke up to a dead battery and had to get neighbor to give me a jump start with cables. Immediately went to dealer as I know I had purchased a new bat Woke up to a dead battery and had to get neighbor to give me a jump start with cables. Immediately went to dealer as I know I had purchased a new battery with a five year warranty a couple of years ago. It was determined by Service Advisor, Demarcus Tate that my battery was not holding a charge and that he would recommend replacement. I found my visit to be unusually long just to get a new battery, as I originally was told it would be 60 to 90 minutes, turned out to be 3 hours (way too long.. More

tiguan 2017 Jose was great! Very helpful, patient and friendly. I would happily buy a car from him again! He helped get my paperwork set up even before I came in. Jose was great! Very helpful, patient and friendly. I would happily buy a car from him again! He helped get my paperwork set up even before I came in. He truly made this process easy. I did not personally work with Adam so have no feedback about him. Curtis did the finance paperwork and was not especially helpful. I would have appreciated more counseling. Such as, put a down payment and we can get your payments where you want them to add in the electrical warranty. (which I would have done. He just talked so fast and flustered me to the point that I did not think of it) He tried to sell me a warranty that was for 75000 miles and insisted it was on top of the miles on the car, until I showed him on the contract that was not true. He sold me a warranty for 85000 and said it was on top of the 11000+ miles on the car getting me close to 100,000 miles. Which I hope is actually true. I just have no confidence in what he said. More

Great Staff and Service Everyone there was super nice and professional. Steve Garvey took my information and showed me to the waiting area. The waiting area was clean and a Everyone there was super nice and professional. Steve Garvey took my information and showed me to the waiting area. The waiting area was clean and also had drinks and snacks. The seats were comfortable and I was able to connect to Wifi and continue my day’s work. Steve came in a couple of times to update me on the progress. I also went and talked to Clayton, my salesman. Everyone had great positive energy. When the car was ready, it looked great! I was actually contemplating taking my car to another VW dealer closer to home but after the great experience at Jim Ellis VW Kennesaw, I will drive the extra few miles and service my car there. Thank You!! More

Awesome! Everyone was very friendly and knowledgeable. Awesome experience. Everything was very detailed regarding what work was performed. It feels great knowi Everyone was very friendly and knowledgeable. Awesome experience. Everything was very detailed regarding what work was performed. It feels great knowing my VW was well taken care of :) More

Great Service Easy to schedule appointment. Vehicle was taken in at the scheduled time and completed within the timeframe promised. The staff was very professional Easy to schedule appointment. Vehicle was taken in at the scheduled time and completed within the timeframe promised. The staff was very professional and friendly. More

Helpful, personal service Cem knew what I was looking for and kept in touch with me until we located just the right vehicle. He was easy to work with and very responsive to any Cem knew what I was looking for and kept in touch with me until we located just the right vehicle. He was easy to work with and very responsive to any concerns or questions I had. Thanks, Cem! More

Great work Best dealer experience I’ve had with Volkswagen. Efficient, amazing building that is clean with a fantastic waiting area for customers. Great service Best dealer experience I’ve had with Volkswagen. Efficient, amazing building that is clean with a fantastic waiting area for customers. Great service by great employees More

Repeat Customer The overall process from stepping on the showroom floor, review the upgrade options, and getting the keys in hand was an enjoyable and friendly experi The overall process from stepping on the showroom floor, review the upgrade options, and getting the keys in hand was an enjoyable and friendly experience. More

Awesome!!!!!! I was in early. Great professional service, friendly and professional. I was in early and my job was completed quickly and efficiently. Great work te I was in early. Great professional service, friendly and professional. I was in early and my job was completed quickly and efficiently. Great work team. More