Jim Ellis Volkswagen of Kennesaw

Fantastic CPO purchase with Jose Jose was fantastic! He had us in and out in less than an hour and a half. We told him what we were looking for and he delivered. No pressure from the Jose was fantastic! He had us in and out in less than an hour and a half. We told him what we were looking for and he delivered. No pressure from the sales side which I was happY about! The manager whoOverall I was extremely happy with this car purchase! More

Exceptional Arianna in service dept. and James the mechanic had gone above and beyond. Using their listening skills and paying attention to details, actually brou Arianna in service dept. and James the mechanic had gone above and beyond. Using their listening skills and paying attention to details, actually brought me to uncontrollable tears in the end. I had just paid cash for my car 2 weeks prior, only to find out that the Carfax report and mechanic review were far from accurate. The car lot wouldn't take the car back. Even after offering to use the GM's personal mechanic near the lot. Arianna and James set out to make everything right. This was my first newer car with only 37K miles. So, I purchased the Extended Warranty through my bank. I knew if I needed any work done, I wanted it to be serviced by the dealer. And, I am so glad I did.!! Thank you for an exceptional experience 👍 More

Great Experience Jim Baydemir at Jim Ellis made the buying experience for a used VW CC for my daughter the best it could be. It is her first car and they went out of t Jim Baydemir at Jim Ellis made the buying experience for a used VW CC for my daughter the best it could be. It is her first car and they went out of their way to make it fun for her and painless for me to buy. We get another VW we own serviced there and because the service center is as good as it is, we elected to buy this VW there as well. More

Kept with it and finally figured it out! The check engine light was continually come on. After several returns to the service department they figured out the issue was with a missing cam brid The check engine light was continually come on. After several returns to the service department they figured out the issue was with a missing cam bridge screen which was causing a misfire and rough idle on cylinder #4. Unfortunately, not all the work I asked to have done on the car was completed at pickup. The hood strut and cabin air filter were not replaced as directed. They can wait until the next service or oil change. See ya next time! More

Excellent and very fast service. Thank you all. They rec'd my Passat as soon as I arrived and immediately began the service. I would definitely recommend Jim Ellis VW for all of your VW needs. They rec'd my Passat as soon as I arrived and immediately began the service. I would definitely recommend Jim Ellis VW for all of your VW needs. More

Advisor appears to be new at the job Very slow checking in and took longer to wait on service. Left car at 8 and not done and 12. Too long for oil filter change rotation and balance and c Very slow checking in and took longer to wait on service. Left car at 8 and not done and 12. Too long for oil filter change rotation and balance and checking two recall notices. Shown advisor loose bolt on the door and was not fixed More

Good service I drive to the Kennesaw location which is out of my area but I wanted to continue having DeMarkus as my service contact person. I can always get good I drive to the Kennesaw location which is out of my area but I wanted to continue having DeMarkus as my service contact person. I can always get good information from him when I call or have work done. More

Great experience with both sales and finance My wife and I went to Jim Ellis to test drive several cars to see if we could find a good replacement for my Mercedes Benz C300 that was, sadly, total My wife and I went to Jim Ellis to test drive several cars to see if we could find a good replacement for my Mercedes Benz C300 that was, sadly, totaled. The sales rep that helped us, Zach Boyanton, was flexible in letting us drive 5-6 cars without pushing us into any one of them too hard. Once we selected the Passat, Matt Rock did a great job in getting me through finance in a reasonable time and without drama. More

Always excellent service Solid service experience. The staff is always a great combination of informed, polite and professional. Pleasant waiting environment with plenty of li Solid service experience. The staff is always a great combination of informed, polite and professional. Pleasant waiting environment with plenty of light. I happily recommend both Volkswagen and Jim Ellis to all of my friends. Plus they always wash your car before returning the keys. It may not seem like much...but it matters. More

Great service department! Rafael was very helpful to ensure my appt went smooth. He was able to provide me with a loaner due to my situation. So far great experience with the s Rafael was very helpful to ensure my appt went smooth. He was able to provide me with a loaner due to my situation. So far great experience with the sales dept and now the service department. More