Jim Ellis Volkswagen of Kennesaw

Enjoyable experience It was our 2nd purchase from Jim Ellis VW and although they were 5 years apart, the customer service was still excellent. I went in with a few cars i It was our 2nd purchase from Jim Ellis VW and although they were 5 years apart, the customer service was still excellent. I went in with a few cars in mind but not committed to any particular model or even to buying a car that day. After making an on-line appointment, I arrived and met Gary, who was patient with me as we drove 4 different VWs. Ultimately, I decided on a Tiguan but I wanted my wife to drive it as well. Rather than making a follow up for the next day, he offered to extend the test drive all the way to my house to let my wife drive and my kids see it. Not only did that sell the car to the whole family, it really was above and beyond. The financing process with Kevin made it for a long day into night and I did have to advocate for better financing terms, but I think it all worked out. The team worked hard and I appreciated the effort. I would recommend working with Gary if you get the chance. More

Would not recommend Worse car buying experience. They are not a dealership that honors their word. My breaks have been squealing since I bought my vehicle. They told me i Worse car buying experience. They are not a dealership that honors their word. My breaks have been squealing since I bought my vehicle. They told me it should go away after diving it about 500 miles and if it didn’t they would take care of it. It’s been several months and well over 500 miles and they won’t even look at the vehicle. They also told me they did a thorough check of the vehicle yet somehow missed a broken motor mount. More

Great Service - but took longer than expected GREAT service - no problem there! but took too long. Made appointment for Sat morn at 11:30 AM (was told it was a good time, since it is outside thei GREAT service - no problem there! but took too long. Made appointment for Sat morn at 11:30 AM (was told it was a good time, since it is outside their busiest hours), but a 2+ hour service for oil change, tire rotation, one little fuel-filler cover item seems excessive. But, love the car, and Service Dept has been terrific so far. More

Horrible Unprofessional and unethical sales practices at this dealership. Sold a car to someone else while we were in middle of negotiation with written offer Unprofessional and unethical sales practices at this dealership. Sold a car to someone else while we were in middle of negotiation with written offer on car. Nothing but excuses from upper management. Salesperson Oleg was excellent and only comments I can leave that would be positive about this dealership. More

Brought car in for 7 month check up Arianna listened to my questions and then had my car checked. She was very professional. The car was cleaned and washed. The waiting area and restr Arianna listened to my questions and then had my car checked. She was very professional. The car was cleaned and washed. The waiting area and restrooms were clean. More

Tire Rotation I went some place else for oil change and was told the bolt was overtighned and could not perform tire rotation. Jim Ellis rotated the tires and also I went some place else for oil change and was told the bolt was overtighned and could not perform tire rotation. Jim Ellis rotated the tires and also there was not any issues with bolt and tires were rotated and exterior car was washed and I was Amazed how clean exterior was. Next oil change I will be going to Jim Ellis More

Family feeling It was like being around family. Took care of us from the start to the end. We will be coming back. Telling our friends family It was like being around family. Took care of us from the start to the end. We will be coming back. Telling our friends family More