Jim Ellis Volkswagen of Kennesaw

Bad experience with routine oil change I had an early morning appt. to get and oil change and warning light checked on my son's passat. After I was done, I left to do some shopping. By 12:1 I had an early morning appt. to get and oil change and warning light checked on my son's passat. After I was done, I left to do some shopping. By 12:15pm I had a new warning light. Oil pressure low, turn off engine. I pulled into a parking lot only to find the car leaking oil everywhere. I called the dealership, was given a number to a towing company and was towed back to the dealership. I spent another hour waiting to find out the plug was not put back correctly. I had a 9am appt. I finally left at 3pm. I was not pleased at all. More

Excellant service Came in with a minor water leak issue and it was promptly addressed. Arianna is a very professional and friendly service advisor. Best dealership ev Came in with a minor water leak issue and it was promptly addressed. Arianna is a very professional and friendly service advisor. Best dealership ever. Very pleased. More

Friendly, helpful staff and great followup I hadn't dealt with Jim Ellis VW previously, but would certainly look to them again for another purchase. The sales staff was friendly from the start I hadn't dealt with Jim Ellis VW previously, but would certainly look to them again for another purchase. The sales staff was friendly from the start, worked well with us on the test drive all the way through the sale. What truly has impressed me is their follow up. I have gotten emails and calls, even from our salesperson, asking us how we were liking the vehicle and if we had any questions or needed anything. In addition, I received an email with the manager's contact information should I need anything. None of this was asked for, but they seem truly interested in our experience, and I appreciate that extra effort. More

Excellent service and professionalism Had a fantastic experience with this dealership, everyone was friendly and professional. I was updated with my vehicle status at every opportunity and Had a fantastic experience with this dealership, everyone was friendly and professional. I was updated with my vehicle status at every opportunity and they completed the service earlier than they estimated. More

Purchasing a used QX60 Seamless and easy- very clean and the people were great. As always the iterative process of negotiating pricing through a third person I have alwa Seamless and easy- very clean and the people were great. As always the iterative process of negotiating pricing through a third person I have always found frustrating and insulting to the sales person who is not empowered. The auto sales model needs to evolve. It is an industry challenge not a dealership issue. I have been a tier one supplier to the auto industry so I have an understanding of it from both perspectives. As a customer it is extremely frustrating. More

Service was excellent Brought my mothers car in for service. Matt and his team did a great job in taking good care of her car and getting it done in a timely manner. Tha Brought my mothers car in for service. Matt and his team did a great job in taking good care of her car and getting it done in a timely manner. Thanks Matt and his team! More

Great work Gem was awesome friendly and I’d definitely go back to see him. Can’t thank you enough. He was honest and kept great communication for the duration of Gem was awesome friendly and I’d definitely go back to see him. Can’t thank you enough. He was honest and kept great communication for the duration of the buying experience. More

Excellent, timely, professional, friendly satisfying service Jim Ellis Volkswagen is a place you want to go if you want to go to a business that shows they value their customers. I have always been pleased by th Jim Ellis Volkswagen is a place you want to go if you want to go to a business that shows they value their customers. I have always been pleased by their exceptional service. More

Half way to satisfaction The heater coil/core in my Volkswagen Routan was replaced in Feb. 2018, almost $900.00. Within a month I returned because of no heat, it was fixed. In The heater coil/core in my Volkswagen Routan was replaced in Feb. 2018, almost $900.00. Within a month I returned because of no heat, it was fixed. In the Fall I returned for the same no heat problem, it was fixed for 2 days and I had to return the vehicle again. When my husband carried it back, it was determined the thermostat was broken. The customer service personnel are amazing. Very courteous and are empathetic when sharing a large quote, this is most appreciated. My vehicle is always returned cleaned and ready to ride. Thank you! The waiting area is comfortable and child friendly; I was able to work undisturbed, while a parent entertained their child in the play area. Thank you! I just wish I did not have to return so many times, maybe it was possible to determine if the thermostat was broken on the 2nd visit instead of the 4th. More

Good service BUT bad smell!!!!! I brought my car in to have the gas gauge fixed. I was given a rental and the problem seems to have been fixed. However when I picked up my car I imme I brought my car in to have the gas gauge fixed. I was given a rental and the problem seems to have been fixed. However when I picked up my car I immediately noticed a strange sour orange smell. It smells like a bad air freshener that might be used to cover up a bad odor. It has Been 2 days and the smell continues to be noticeable every time I get in the car. I would like some to explain what was used in my car and the reason for using it. what can be done to get rid of this smell? More