Jim Ellis Volkswagen of Kennesaw

Service was excellent Brought my mothers car in for service. Matt and his team did a great job in taking good care of her car and getting it done in a timely manner. Tha Brought my mothers car in for service. Matt and his team did a great job in taking good care of her car and getting it done in a timely manner. Thanks Matt and his team! More

Purchasing a used QX60 Seamless and easy- very clean and the people were great. As always the iterative process of negotiating pricing through a third person I have alwa Seamless and easy- very clean and the people were great. As always the iterative process of negotiating pricing through a third person I have always found frustrating and insulting to the sales person who is not empowered. The auto sales model needs to evolve. It is an industry challenge not a dealership issue. I have been a tier one supplier to the auto industry so I have an understanding of it from both perspectives. As a customer it is extremely frustrating. More

Excellent service and professionalism Had a fantastic experience with this dealership, everyone was friendly and professional. I was updated with my vehicle status at every opportunity and Had a fantastic experience with this dealership, everyone was friendly and professional. I was updated with my vehicle status at every opportunity and they completed the service earlier than they estimated. More

Excellent, timely, professional, friendly satisfying service Jim Ellis Volkswagen is a place you want to go if you want to go to a business that shows they value their customers. I have always been pleased by th Jim Ellis Volkswagen is a place you want to go if you want to go to a business that shows they value their customers. I have always been pleased by their exceptional service. More

Good service BUT bad smell!!!!! I brought my car in to have the gas gauge fixed. I was given a rental and the problem seems to have been fixed. However when I picked up my car I imme I brought my car in to have the gas gauge fixed. I was given a rental and the problem seems to have been fixed. However when I picked up my car I immediately noticed a strange sour orange smell. It smells like a bad air freshener that might be used to cover up a bad odor. It has Been 2 days and the smell continues to be noticeable every time I get in the car. I would like some to explain what was used in my car and the reason for using it. what can be done to get rid of this smell? More

Half way to satisfaction The heater coil/core in my Volkswagen Routan was replaced in Feb. 2018, almost $900.00. Within a month I returned because of no heat, it was fixed. In The heater coil/core in my Volkswagen Routan was replaced in Feb. 2018, almost $900.00. Within a month I returned because of no heat, it was fixed. In the Fall I returned for the same no heat problem, it was fixed for 2 days and I had to return the vehicle again. When my husband carried it back, it was determined the thermostat was broken. The customer service personnel are amazing. Very courteous and are empathetic when sharing a large quote, this is most appreciated. My vehicle is always returned cleaned and ready to ride. Thank you! The waiting area is comfortable and child friendly; I was able to work undisturbed, while a parent entertained their child in the play area. Thank you! I just wish I did not have to return so many times, maybe it was possible to determine if the thermostat was broken on the 2nd visit instead of the 4th. More

Awesome always professional treatment from the service and sales folks in Kennesaw. Keep up the great work. always a pleasure to see the Jim Ellis foilks always professional treatment from the service and sales folks in Kennesaw. Keep up the great work. always a pleasure to see the Jim Ellis foilks More

I never leave disappointed! Stopped in a week ago for some new wiper blades. The cost was less than several auto parts businesses and they were also put on at no additional cost. Stopped in a week ago for some new wiper blades. The cost was less than several auto parts businesses and they were also put on at no additional cost. It was drizzling but they still got my car washed for me. Stopped in again this week for a recall. Everyone was friendly and it only took an hour. Shout out to Arianna for giving me one of her Christmas cookies, it was delicious. They always make sure my cars are serviced right and taken care of. Feels more like family now. More

Exceptional Buying Experience Larry Fitzpatrick was extremely helpful. He worked with me over 2 months until I felt comfortable that the Jetta SEL was the right car for me. We me Larry Fitzpatrick was extremely helpful. He worked with me over 2 months until I felt comfortable that the Jetta SEL was the right car for me. We met face to face and e-mailed over that time period. I feel that I got good value for my purchase. More

Great service rep Stohen Garvey was exceptional He webt over and beyond to help me with my car. I highly recommend him and Jim Ellis. I been coming here for years an Stohen Garvey was exceptional He webt over and beyond to help me with my car. I highly recommend him and Jim Ellis. I been coming here for years and will continue because of guys like Stephen Garvey More