Jim Ellis Volkswagen of Kennesaw

Wiper blades I have a 2018 VW Jetta, I came in to the Service Dept., (did not have an appointment) They replaced my wiper blades I was in and out in about an hour I have a 2018 VW Jetta, I came in to the Service Dept., (did not have an appointment) They replaced my wiper blades I was in and out in about an hour. I am very pleased!! More

Tiguan Test Drive We weren't sure if we were comfortable driving the Tiguan after a short test drive. It was going to be my car and I'm vertically challenged. So I ha We weren't sure if we were comfortable driving the Tiguan after a short test drive. It was going to be my car and I'm vertically challenged. So I had to make sure I could get in and out of the car easily and could get a comfortable driving position. Our salesman Raul Sanchez told us we could get an extended overnight test drive. We took it and came back to the dealership sold on purchasing the Tiguan and have no regrets. More

Emission software Scheduled appointment for emission software update. VW recall Letter estimated less than 1 hour to complete the update. Actual time was nearly 2 hours Scheduled appointment for emission software update. VW recall Letter estimated less than 1 hour to complete the update. Actual time was nearly 2 hours. I was updated on completion time, but no reason was given for the longer time required. More

Great Experience Great buying experience. Working with Brady, Oleg, and Matt Rock, made the whole process painless and easy. I would highly recommend this dealership i Great buying experience. Working with Brady, Oleg, and Matt Rock, made the whole process painless and easy. I would highly recommend this dealership in the future. More

Communication breakdown Everybody was courteous and the service was done quicker than was promised. Unfortunately I sat in the waiting room at least 30 minutes longer than ne Everybody was courteous and the service was done quicker than was promised. Unfortunately I sat in the waiting room at least 30 minutes longer than necessary because of some sort of communication break down. I must have been in the bathroom when he came to get me, but maybe he should have come back a couple minutes after just to see if I was there. He called my husbands cell even though the main number on the contract is my cell. Then he called my home phone and left a message there. Never called my cell. No big deal, I had nothing else on my schedule that day, but just hoping to offer some constructive criticism. Mari Owen More

Timely and professional Jim Ellis always makes sure that the repair is done in a timely manner, I constantly receive updates, and provide me with transportation solutions if Jim Ellis always makes sure that the repair is done in a timely manner, I constantly receive updates, and provide me with transportation solutions if the repair is going to take an extensive period of time. Glenn and Arianna were super helpful during the time I was there. More

Overall very good! It is good price and good service!!! Especially good price. I am satisfied with my purchase. Also Jim ellis is good brand reputation. I can trust It is good price and good service!!! Especially good price. I am satisfied with my purchase. Also Jim ellis is good brand reputation. I can trust it. More

Very good experience This was my first time purchasing a brand new car . Dre was very knowledgeable, fun & made it a seamless process. There was no pressure and I thank hi This was my first time purchasing a brand new car . Dre was very knowledgeable, fun & made it a seamless process. There was no pressure and I thank him for that. More

Enjoyable process Just stopped by to take look at particular model and before I knew it I was driving home with my new car! The entire process was easy and fun. Keenan Just stopped by to take look at particular model and before I knew it I was driving home with my new car! The entire process was easy and fun. Keenan and Kevin were extremely knowledgeable and able to answer all my questions as well as very pleasant to work with. Couldn't be happier with the entire process and thrilled with my choice......golf sportswagen. Thank you Keenan and Kevin!!!!! More

Recommend this dealer A++ Hi visit other dealer Volkswagen and this dealer is much better very friendl and helps the person to take a good deal. Thanks Drae Lloyd Hi visit other dealer Volkswagen and this dealer is much better very friendl and helps the person to take a good deal. Thanks Drae Lloyd More