Jim Ellis Volkswagen of Kennesaw

Couldn't be happier Just bought a 2018 GTI from here after walking in for a test drive about a month ago. Drae, the salesman I met, definitely knew his stuff and was very Just bought a 2018 GTI from here after walking in for a test drive about a month ago. Drae, the salesman I met, definitely knew his stuff and was very and helpful, and he followed up with me over the next few weeks without being pushy. All the staff I met were very friendly and professional, and made the process of buying my first new car a pleasant experience. I'd recommend Jim Ellis VW to anyone. More

Bought 2 Cars and it was a great experience. We had great service and even with some miscommunication the dealership aired in our favor. Thankful that they treated us well and helped make this h We had great service and even with some miscommunication the dealership aired in our favor. Thankful that they treated us well and helped make this happen. Ask for Raul! More

Best in Class Great Team and Experience , Service Team provides continual updates on the progress of the work being done, a pleasant waiting room and amenities they Great Team and Experience , Service Team provides continual updates on the progress of the work being done, a pleasant waiting room and amenities they also offer a shuttle in case you cannot wait, top notch service More

Far from an honest experiance I went to Jim Ellis in Kennesaw, GA for an oil change on my 2015 Passat TDI. I was quoted over the phone that the oil change would be $89.99. I schedu I went to Jim Ellis in Kennesaw, GA for an oil change on my 2015 Passat TDI. I was quoted over the phone that the oil change would be $89.99. I scheduled an appointment for service. At the time of drop off I again inquired about the cost just to verify and was told by another employee that it was in fact $89.99. When I picked up my vehicle my bill totaled $99.49 before tax! incase your tracking slow that's an additional $9.50 from the advertised and quoted price. Digging into it the cost of it the oil change was increased by $4.05 and an additional misc. charge of $5.45 was added. When I inquired about these surprises I was informed that the misc. charges were shop costs "like gloves and towels". Well I'm sorry, but in my humble opinion as a consumer those are costs associated with the service and should be included in your upfront price. Or at a minimum when you quote $89.99 you should also add 'plus $5.45 in shop fees'. As for the additional $4.05 my service person had no clue and didn't immediately offer a resolve. When pressed about it she became uncomfortable and some what reluctantly in more of an ask then a statement said she could go speak with her manager. I opted to leave at that point and I'll tell you why.... A few months back I had a DEF injector fail and brought the car to Jim Ellis in Kennesaw, GA. It just so happened it was the same service adviser then that I dealt with for my recent oil change. I was charged over $100 for a diagnostic fee to learn the injector failed (it was obvious when you popped the hood that it failed, covered in white crust, really $100+??) So I paid my bill and scheduled a time to have it replaced later because they didn't have the part on hand. When I picked my car up from the dealership I had a zero balance because the part was under warrantee. When I inquired about having a diagnostic fee for a warranted part she told me there wasn't one, your good to go, have a great day. I produced the $100+ receipt she had charged me for a week prior (wasn't that on her customer profile screen she was staring at?). I requested a refund. I was told no one at the dealership could refund my credit card that she would have to get approval for accounting to cut and mail me a check. It took weeks to get a check with multiple calls from me to check on the progress. So for the $9.50 overcharge I opted not to go through that again. Instead I'll use my time to let everyone who reads these things know how my experiences have been. As a side note - Good year was $5.00 more for the oil change so I opted for the dealership. In retrospect they would have been less expensive; I would not have had to drop my car off and would have been about my day much sooner with more money in my pocket. More

A pleasant buying experience I drove 42 miles to Jim Ellis VW because they had a VW Touareg that I was interested in and it was well worth it. I was greeted by a very nice profess I drove 42 miles to Jim Ellis VW because they had a VW Touareg that I was interested in and it was well worth it. I was greeted by a very nice professional man named Drae Lloyd and he took excellent care of me from start to finish. He showed me around the entire facility, was product knowledgeable and a pleasure to work with. I also worked with the Sales Manager Frank Dickerson and this team took good care of me. I came back again with the same pleasant experience and ended up buying the Touareg after being made a fair offer without pressure. I will recommend this dealership to friends and family. Ask for Drea, he'll take good care of you. More

Always quality work and timely services. I've been bringing my VW CC here for 3 years and always had quality top-notch service. A+ service! I highly recommend this outfit. I've been bringing my VW CC here for 3 years and always had quality top-notch service. A+ service! I highly recommend this outfit. More

Great and Friendly Service The gentleman that helped me find my new car was extremely helpful and knowledgeable about the wide range vehicles and all their many functions. The s The gentleman that helped me find my new car was extremely helpful and knowledgeable about the wide range vehicles and all their many functions. The salesmen were not pushy, but always available if you need them. Overall everyone that helped me through the process was polite and professional and I’d recommend the dealership to anyone looking for the best possible experience when it comes to buying a car. More

Purchase of a certified pre-owned VW The sales consultant, Oleg, was extremely helpful and informative. I appreciated the time he took to go through the information on the vehicle I purch The sales consultant, Oleg, was extremely helpful and informative. I appreciated the time he took to go through the information on the vehicle I purchased. More

Attention to details and great communication Thankful I came to Jim ellis for my repairs! I was totally pleased with the service and especially with the customer service! I was kept up to date a Thankful I came to Jim ellis for my repairs! I was totally pleased with the service and especially with the customer service! I was kept up to date and never left wondering. Repairs completed in a timely manner. DeMarkus was fabulous!! More

Repair The service team at Jim Ellis Volkswagen is wonderful. They took the time to explain and troubleshoot the problem. Always professional and fair. Very The service team at Jim Ellis Volkswagen is wonderful. They took the time to explain and troubleshoot the problem. Always professional and fair. Very courteous. More