Jim Ellis Volkswagen of Kennesaw

Glenn was awesome Glenn and his team took care of the problem with professionalism and concern for my time. Even when the painter didn’t show up that day. Glenn and his team took care of the problem with professionalism and concern for my time. Even when the painter didn’t show up that day. More

Great Customer service Arianna was very courteous and professional. Service was complete within stated time. I was apperiticiate who take care of their customers by respecti Arianna was very courteous and professional. Service was complete within stated time. I was apperiticiate who take care of their customers by respecting their time. More

Worked hard for the business Everyone I spoke with was professional and respectful. Those qualities are in very short supply in the world today. I would recommend Jim Ellis Volksw Everyone I spoke with was professional and respectful. Those qualities are in very short supply in the world today. I would recommend Jim Ellis Volkswagen of Kennesaw to anyone wanting to purchase a car. More

Best experience at a dealership Jack is the man! We came to the dealership in a crunch for time due to having to pick up our kids from school. We got there and looked at the vehicle Jack is the man! We came to the dealership in a crunch for time due to having to pick up our kids from school. We got there and looked at the vehicle. Took a few moments and test drove the vehicle. We advised to start the financial process and we would come back later that evening. We came back later on, tied a few loose ends and left the same day with our New Jetta. The entire process was great. We had a newborn and a two year old with us the first time, came back with our six year old and nine year old and still got it done. Thanks for working with us Jack! The vehicle is perfect -The Hurts More

20,000 mile maintenance service Completely satisfied with every aspect of my visit. The service staff performed required service quickly and efficiently, keeping me well informed wi Completely satisfied with every aspect of my visit. The service staff performed required service quickly and efficiently, keeping me well informed with progress of work. More

I came in with my old car and drove out like I just bought i I came in to the dealership for my 30,000 mile servicing on my 2017 Jetta. As usual, I drove in to the garage and was me by 2 greeters who welcomed me I came in to the dealership for my 30,000 mile servicing on my 2017 Jetta. As usual, I drove in to the garage and was me by 2 greeters who welcomed me and directed me to my service advisor. He was busy with another client on the phone and made multiple attempts to grab the attention of another service rep to help me. After a brief wait, another service rep appeared and processed my service request with an impressive sense of urgency. I was late for my appointment, so I was worried about how this would affect my appointment, but I was fully accommodated. I submitted my key and signed the service request and went to lunch, did a little shopping and came back about an hour later. Usually, my car would have been ready before that for an oil change and inspection, but I was getting a 30k service package with a software update. So, after an hour of sitting in a very comfortable waiting room with free wifi, coffee, sodas and snacks...Magazines, large screen TV, wireless charging station and children's play area...I was approached by my service rep and given a thorough explanation of what the techs have reviewed on my vehicle. I was given all of the recommendations of what preventative maintenance needs were discovered and what I will need in the future of my car. After I made my decisions on my service options, he did not try to upsell me on anything or pressure me on services I should purchase. He informed me that my car would be out of cleaning, soon. When he returned to let me know my car was ready, I had already signed all of the service forms and was able to walk to my car and drive away. As I was aalking to my car, I noticed how much cleaner it was that when I brought it in, and one of the greeters was polishing the inside of my driver's-side window. I felt like I had just bought the car brand new, again. I've never been happier when I left than bringing my car here for servicing. I was extremely impressed with my experience. More

Good Service is still available. I received a letter about a recall for 2013-2017 VW's concerning the Engine Control Module (ECM). Everyone was friendly and efficient. They were also I received a letter about a recall for 2013-2017 VW's concerning the Engine Control Module (ECM). Everyone was friendly and efficient. They were also ready to get to work. The enviornment was comfortable and clean. There were refreshments while you waited, and WiFi available. The work was completed, and I was on my way before knew it...Thanks! More

Warranty Battery Replacement I found a warm greeting immediately upon my entering the facility drive in. I was instructed to meet with Arianna, and she was professional, pleasant I found a warm greeting immediately upon my entering the facility drive in. I was instructed to meet with Arianna, and she was professional, pleasant and attentive. My car was serviced in an expeditious and efficient manner with all systems tested, fluids topped off and my car cleaned inside and out! This team went above and beyond to exceed my expectations. Kudos to the gentlemen in the waiting room who made sure that I had plenty to snack on and drink. More

Great service! We acquired our new car last Saturday and it was such an enjoyable experience. Alex was very honest and very professional, he made us feel welcomed an We acquired our new car last Saturday and it was such an enjoyable experience. Alex was very honest and very professional, he made us feel welcomed and valued as customers. Going through finances with Matt was equally great. Also, it was very nice to receive mails and a video message from the GM. Generally, and as a returning customer, I’d always recommend Jim Ellis, Kennesaw. More

Great experience Alex and Matt provided great customer service. I definitely appreciated the honesty of both and the customer oriented approach they had. It wasn't jus Alex and Matt provided great customer service. I definitely appreciated the honesty of both and the customer oriented approach they had. It wasn't just about selling us a car. It was about creating a relationship. I was impressed when the GM reached out to us. More