Jim Ellis Volkswagen of Kennesaw

I came in with my old car and drove out like I just bought i I came in to the dealership for my 30,000 mile servicing on my 2017 Jetta. As usual, I drove in to the garage and was me by 2 greeters who welcomed me I came in to the dealership for my 30,000 mile servicing on my 2017 Jetta. As usual, I drove in to the garage and was me by 2 greeters who welcomed me and directed me to my service advisor. He was busy with another client on the phone and made multiple attempts to grab the attention of another service rep to help me. After a brief wait, another service rep appeared and processed my service request with an impressive sense of urgency. I was late for my appointment, so I was worried about how this would affect my appointment, but I was fully accommodated. I submitted my key and signed the service request and went to lunch, did a little shopping and came back about an hour later. Usually, my car would have been ready before that for an oil change and inspection, but I was getting a 30k service package with a software update. So, after an hour of sitting in a very comfortable waiting room with free wifi, coffee, sodas and snacks...Magazines, large screen TV, wireless charging station and children's play area...I was approached by my service rep and given a thorough explanation of what the techs have reviewed on my vehicle. I was given all of the recommendations of what preventative maintenance needs were discovered and what I will need in the future of my car. After I made my decisions on my service options, he did not try to upsell me on anything or pressure me on services I should purchase. He informed me that my car would be out of cleaning, soon. When he returned to let me know my car was ready, I had already signed all of the service forms and was able to walk to my car and drive away. As I was aalking to my car, I noticed how much cleaner it was that when I brought it in, and one of the greeters was polishing the inside of my driver's-side window. I felt like I had just bought the car brand new, again. I've never been happier when I left than bringing my car here for servicing. I was extremely impressed with my experience. More

Great experience Alex and Matt provided great customer service. I definitely appreciated the honesty of both and the customer oriented approach they had. It wasn't jus Alex and Matt provided great customer service. I definitely appreciated the honesty of both and the customer oriented approach they had. It wasn't just about selling us a car. It was about creating a relationship. I was impressed when the GM reached out to us. More

Great service! We acquired our new car last Saturday and it was such an enjoyable experience. Alex was very honest and very professional, he made us feel welcomed an We acquired our new car last Saturday and it was such an enjoyable experience. Alex was very honest and very professional, he made us feel welcomed and valued as customers. Going through finances with Matt was equally great. Also, it was very nice to receive mails and a video message from the GM. Generally, and as a returning customer, I’d always recommend Jim Ellis, Kennesaw. More

Warranty Battery Replacement I found a warm greeting immediately upon my entering the facility drive in. I was instructed to meet with Arianna, and she was professional, pleasant I found a warm greeting immediately upon my entering the facility drive in. I was instructed to meet with Arianna, and she was professional, pleasant and attentive. My car was serviced in an expeditious and efficient manner with all systems tested, fluids topped off and my car cleaned inside and out! This team went above and beyond to exceed my expectations. Kudos to the gentlemen in the waiting room who made sure that I had plenty to snack on and drink. More

well done the service manager was very accommodating and friendly. service was completed in a timely manner. the location for me is ideal. will continue to vis the service manager was very accommodating and friendly. service was completed in a timely manner. the location for me is ideal. will continue to visit. More

Top Notch Service Was treated amazing by everyone in Service. What a great well run dealership. Will return as needed for all my service work. Finally escaped the awful Was treated amazing by everyone in Service. What a great well run dealership. Will return as needed for all my service work. Finally escaped the awful service at Nalley VW. More

Great car buying experience I really enjoyed the car buying experience at Jim Ellis , Darius Bennett was very professional and courtesy to my wife and I. Will be back . I really enjoyed the car buying experience at Jim Ellis , Darius Bennett was very professional and courtesy to my wife and I. Will be back . More

Great Experience I had a great service experience with Jim Ellis Volkswagen at Kennesaw. Glenn was friendly and got me in and out on time. The waiting room is comfort I had a great service experience with Jim Ellis Volkswagen at Kennesaw. Glenn was friendly and got me in and out on time. The waiting room is comfortable. The only issue I have is that a check tires notice came up as I drove home. Probably just needs a reset. More

Great Experience with the Service Department. Went in for splash guards and trash bag/can installed over the seat, asked about the push button start/stop. they went ahead and looked at it, they d Went in for splash guards and trash bag/can installed over the seat, asked about the push button start/stop. they went ahead and looked at it, they did not see anything wrong with the button via diagnostic testing, but was able to replicate it and replaced the button, they explained everything to me when they found out and told me the time that it would take to replace. More

Experience was Great This was a 40K mile factory service on my 2017 GLI. Stephen Garvey was fantastic. Took care of me with a courtesy vehicle while my car was in the shop This was a 40K mile factory service on my 2017 GLI. Stephen Garvey was fantastic. Took care of me with a courtesy vehicle while my car was in the shop. The experience at Jim Ellis Volkswagen has been top notch every time I have been in for service. Would definitely recommend !! More