Jim Ellis Volkswagen of Kennesaw

Good Service You guys are good at customer service but only thing i recommend to correct is regarding finance department guy. Ask him to be polite & explain what You guys are good at customer service but only thing i recommend to correct is regarding finance department guy. Ask him to be polite & explain what customer asked for details regarding financing More

Happy Service was outstanding customer service I could not have asked for better services. I hope you all enjoyed the Mango/ Strawberry Salsa. I love the Service was outstanding customer service I could not have asked for better services. I hope you all enjoyed the Mango/ Strawberry Salsa. I love the clean atmosphere. More

50000 mile maintenance DeMarkus was very friendly and efficient. He periodically updatede on the status. The service department was able to correct the issues I had with my DeMarkus was very friendly and efficient. He periodically updatede on the status. The service department was able to correct the issues I had with my lane assist. More

Friendly service, great waiting room and car was washed! Demarkus Tate did a great job. The car was quickly checked in and while I still have a service issue he will call me to fix this. Demarkus Tate did a great job. The car was quickly checked in and while I still have a service issue he will call me to fix this. More

Wait time was longer than I expected I was very pleasantly surprised that my 10,000 mile service was free (I had been given a quote of $85.00). As far as I know, this was only an oil chan I was very pleasantly surprised that my 10,000 mile service was free (I had been given a quote of $85.00). As far as I know, this was only an oil change, fluid check, tire check, but I waited for 2 hours on a Saturday morning. I probably would not post any review except the car wash they do when they return your car is just running a hose pipe over your car, as far as I could tell. It was not a very good wash, and they don't touch the interior at all. I really like the staff, though. Very nice and professional. More

End of lease transaction Luke and Matt were 100% professional and handling my transaction. The entire process was handled as quickly and efficiently as I expected. I would re Luke and Matt were 100% professional and handling my transaction. The entire process was handled as quickly and efficiently as I expected. I would recommend Luke to my family and friends. More

Always great service at Jim Ellis VW in Kennesaw, Ga. , I want to thank Arianna for her great service with our last visit. She is always friendly and professional when we come in for service. We have alwa , I want to thank Arianna for her great service with our last visit. She is always friendly and professional when we come in for service. We have always recieved awesome customer service from the Sales and Service departments. More

Simple Service I had a few complicated issues with my VW Atlas including an airbag light and malfunctioning vent. Jim Ellis took care of my issues, notified me of re I had a few complicated issues with my VW Atlas including an airbag light and malfunctioning vent. Jim Ellis took care of my issues, notified me of recalls, and returned my car cleaner than I delivered it! More

Always friendly and willing to listen. Good atmosphere, clean environment, helpful personnel, friendly, & free tea. Overall a pleasant experience. The service contacts are all very good. A Good atmosphere, clean environment, helpful personnel, friendly, & free tea. Overall a pleasant experience. The service contacts are all very good. Arianna was very pleasant. Larry is easy peasy. (very easy to talk to and deal with) More

First service As a first time owner of Volkswagen and first time bringing my car to a service shop, I have nothing but best to say regarding my experience there. Al As a first time owner of Volkswagen and first time bringing my car to a service shop, I have nothing but best to say regarding my experience there. All of the members where very helpful and the guest area was very confutable and convenient for my needs. It was a fast and efficient service. More